Phones Post-recall Note 7: who's going back to Apple?

[Roadstar]

I AM intrigued by how Siri will become more useful now that she's open to developers to incorporate into their apps. So hubby is right and I should keep my options open. I did hate missing out on the gift card deal, though.

I was intrigued up to the point where they revealed it won't be supported for media apps, so no Siri control to Google Play Music and Overcast/Pocket Casts, at least not right now. That combined with Siri's overall performance (well, that's one way to spell utter disaster, I guess) as of late makes me have to use an Android device in my car to have proper voice control.

I'll still have my work-issued 6s for my other line, but I can't wait for my Note 7 to be delivered.

 

[I7guy]

massive injury related lawsuits? Can you list one injury and lawsuit from the Note 7? Can you lists sources or articles or pictures of someone's face on fire from the Note 7? I would really like to see that.....
[doublepost=1473129926][/doublepost]
wow so much over reacting. Show mw where I said I hate Apple. In fact I always say just the opposite. I intend to get the iPhone 7 plus. I am writing this on my rMBP. In fact I use my 6s+ probably more than any other phone I have and I have 4 phones......
Yes....an exploding battery can potentially hurt someone.....kinda stretching it to say it will cause death.
There are a ton videos on the internet of iphones batteries exploding too btw......but somehow I don't think you have outrage or condemnation for those that have been hurt or harmed by iphones.

Yes it is refreshing to see a huge company like Samsung take the high road and immediately recall their flagship phablet at a great PR and $$ cost to them.

In this day and age of big companies covering up faulty products. They did the right thing.

You can over dramatise it all you want to but 35 cases out of 2.5 million is .0014% and buddy you stand a better chance of winning the lottery and or getting struck by lightning that have a Note 7 battery explode on you.

The fear of litigation is a powerful force. So this is not over dramatic trying to downplay the risk is funny except if you were the ones it happened to.

 

[jamezr]

The fear of litigation is a powerful force. So this is not over dramatic trying to downplay the risk is funny except if you were the ones it happened to.

Oh for sure the fear of getting sued is real. I am sure that was a factor in the immediate recall. But 35 cases out of 2.5 million rests at .0014% with no actual injuries. Now who is being overdramatic?

 

[widgeteer]

Oh for sure the fear of getting sued is real. I am sure that was a factor in the immediate recall. But 35 cases out of 2.5 million rests at .0014% with no actual injuries. Now who is being overdramatic?

Samsung, I guess. According to you they're overreacting by spending nearly a billion dollars and recalling every since unit sold.

 

[jamezr]

Samsung, I guess. According to you they're overreacting by spending nearly a billion dollars and recalling every since unit sold.

Not at all...they got out in front of this before anyone was hurt. They did what was best for their customers....not necessarily their bottom line though huh? But they did the right thing and did it quickly. Whether you like Samsung or not they did do the right there with the Note 7 and the recall.

 

[widgeteer]

Not at all...they got out in front of this before anyone was hurt. They did what was best for their customers....not necessarily their bottom line though huh? But they did the right thing and did it quickly. Whether you like Samsung or not they did do the right there with the Note 7 and the recall.

Consumer Reports would beg to differ.

 

[jamezr]

Consumer Reports would beg to differ.

With what exactly? That Samsung got out in front of this before anyone got hurt? What part of my post that you quoted would CR differ with exactly?

 

[widgeteer]

With what exactly? That Samsung got out in front of this before anyone got hurt? What part of my post that you quoted would CR differ with exactly?

You're just being oblivious on purpose.

And why would anyone get hurt? According to you it was a tiny percentage that was affected. Got logic seems to be dipping in and out on this one.

 

[Amazing Iceman]

So what if this was Apple instead of Samsung? Will you switch to Samsung?
Companies are not perfect. Just one little mistake plus lack of good QA standards could lead to this problem.

If you already like one or the other, well... stick with the one you like the most.
[doublepost=1473171463][/doublepost]

Since this could happen with Apple's phones, they will stay silent. And for those that say samsung didn't test them, well. BS. The number is very small. It could be that this only happens under certain circumstances. Very hard to test. Samsung is doing this right.

If this wasn't a big deal, they wouldn't be recalling all of them.
If they are recalling all units just for a low risk of failure, kudos to Samsung for being concerned about their users' safety (and avoiding a ton of lawsuits too).

 

[jamezr]

You're just being oblivious on purpose.

And why would anyone get hurt? According to you it was a tiny percentage that was affected. Got logic seems to be dipping in and out on this one.

This the post...not sure where you come to all those conclusions from this to be honest.

 

[MasterRyu2011]

Not to Apple. Just not a fan of their "sea of icons" UI. If I am really perturbed by this, I would either go back to a Moto (like that Z play) or wait for the new Google/Nexus phone.

More likely though, I would just wait for a new Note 7 replacement. Here's hoping that there will be replacements in time before the September 30 date.

 

[Lloydbm41]

And if that happened in the first month of sales you might have a point. Now out of all the millions Apple has sold over pas two years few hundred (lets guess) have an issue? Shocker.

It is more than a few hundred. Every iPhone 6 lacks a touchscreen chi underfill that is prone to failure.

Of just 4 high traffic Apple stores sampled 3 days before and 3 days after the media reported the touch disease issue, several thousand phones had the problem. And that is just 4 stores worth over 6 days!
http://www.extremetech.com/mobile/2...-the-largest-problem-reported-to-apple-stores

 

[mi7chy]

Signal to noise ratio on the Note 7 recall is low with fanboys spamming the threads with noise but it's starting to sound like Samsung is announcing the recall globally to raise awareness, as expected, but only affected devices are being replaced which is determined, for example, when contacting Samsung support. Samsung has a web site for specific Hong Kong and Macau regions to input Note 7 IMEI and determine if it's affected. They need a global version of the site or, better yet, an app that automates everything.

IMEI checker web site specific to Hong Kong and Macau regions only (IMEI from outside these regions may not be accurate)
http://www.samsung.com/hk_en/note7checking/

 

[J4B3]

I returned mine, had it since launch. I had every intention of keeping it; it was a really nice phone.

Of course, there's news this past weekend that the iPhone 7 will feature a "Piano black" color and water resistance. Well... those were two HUGE selling points of the Note 7 for me.

Samsung deserves major credit for creating an amazing phone and handling the recall responsibly. However, the recall process itself, left too much in the air. The carriers, retail stores, and Samsung support weren't helpful... I felt like I wasted my weekend running around to different stores because nobody had the correct information. In the end, I opted for the refund, mainly because it allowed the most flexibility.

I keep coming back to the iPhone, but it would have to be a really great upgrade for me to consider it a worthwhile purchase. If the Note 7 can be purchased at a discount in the coming weeks, it just might be the better value but we'll see.

 

[mi7chy]

If the Note 7 can be purchased at a discount in the coming weeks, it just might be the better value but we'll see.

That's smart thinking. The recall might be a blessing in disguise to pick up the best featured phone on the market for less than retail price.

 

[Suckfest 9001]

That's smart thinking. The recall might be a blessing in disguise to pick up the best featured phone on the market for less than retail price.

Yes, mi7chy, exploding phones are definitely a blessing in disgui-

 

[jamezr]

Yes, mi7chy, exploding phones are definitely a blessing in disgui-

so that was from an exploding phone? Or is this just drama?

 

[Suckfest 9001]

so that was from an exploding phone? Or is this just drama?

No, this specific image wasn't from a Note 7 explosion. But this kind of thing is technically not only possible, but likely, if you happen to have flammable material nearby (hairspray, whatever), and your Note 7 exploded.

Good on Samsung for recalling the Note 7 though instead of pretending the issue doesn't exist.

 

[mi7chy]

Good on Samsung for recalling the Note 7 though instead of pretending the issue doesn't exist.

Something that Apple needs to learn from instead of blaming the user for dialing 911 wrong with iPhone 6 touch disease.

 

[Suckfest 9001]

Something that Apple needs to learn from instead of blaming the user for dialing 911 wrong with iPhone 6 touch disease.

Touchscreen glitches are not on the same scale of danger as exploding smartphones, kthx

 

[Lloydbm41]

Touchscreen glitches are not on the same scale of danger as exploding smartphones, kthx

Not on the same scale of danger, but just imagine if every Honda car had a bad transmission where the clutch plates wouldn't engage in 2nd gear. The car still drives fine and it isn't dangerous, but don't ya think Honda might do a recall?
Like I said above, EVERY SINGLE iPhone 6 has the missing underfill for the touchscreen controller chip. Hence the massive amount of failures. I would think it warrants a recall? Don't you?

 

[mi7chy]

Aside from the drama queening it smokes and not explode. Here's someone purposely drilling into the battery causing it to smoke. If it exploded it would be in pieces which hasn't been the case.

Fast forward to 1:38.

 

[C DM]

Not on the same scale of danger, but just imagine if every Honda car had a bad transmission where the clutch plates wouldn't engage in 2nd gear. The car still drives fine and it isn't dangerous, but don't ya think Honda might do a recall?
Like I said above, EVERY SINGLE iPhone 6 has the missing underfill for the touchscreen controller chip. Hence the massive amount of failures. I would think it warrants a recall? Don't you?

It warrants some action from Apple to deal with it. It still doesn't change it as far as it being an apples to oranges comparison when it comes to an issue with a battery that can catch fire.

 

[epicrayban]

A screen that doesn't work is frustrating and annoying, but it isn't dangerous like a faulty battery that can explode. That's the difference. And that's why Apple doesn't need to issue a recall. They have to fix/replace units like Samsung does, but while the process is happening, there is no danger to the consumer. Unless Apple is faced with safety concerns, they will never issue a recall.

The vast majority of Note 7's sold likely are fine, but even if the danger is "potential," that's enough to warrant a recall. It's the right thing to do. But we really shouldn't pretend this isn't a major fumble by Samsung, especially now that we know it's Samsung's own internal manufacturer that made those faulty batteries (Samsung SDI, or something?). This is embarrassing given Samsung's renown component manufacturing abilities.

We also can't ignore the timing (cough, iPhone 7). Any head start the Note 7 had is now completely undone. In fact, now the game is to mitigate damage control. Thankfully, they're doing quite well in this respect with the quick response, transparency, and a wide-sweeping solution, but as I said in the other thread, they are not out of the woods yet. Nor should they be.

I hope this is a huge lesson to them. Sure, getting the Note 7 out earlier than the iPhone 7 is a great strategic move, but you have to do it right. They claim they did all the right quality control protocols, which I am inclined to believe. Battery testing sounds like it can be tricky. In other words, this is something that could happen to any OEM. It happened to Samsung. And though $1 billion is only a small percentage of their $20 billion dollar revenue, what about the public perception to their branding? That's something that won't be immediately measurable.

Having said that, when all is said and done, I'm still a Samsung fan. They're still a company doing some of the most interesting and impressive things with smartphones. And once this is sorted out, the Note 7 is still the same leading class phone it was two weeks ago.

Hopefully, by the time the S8 rolls around quality control and customer service is improved from this Note 7 experience. Samsung has proven they can learn fast.

 

[Sampple]

I live in Seoul. On Korean news Samsung is saying it's not really a recall, which concerns some I am sure because what if some of these are for sale used one year from now?
How are you to know if you are getting a safe one or one with the bad battery?
Without a formal recall there are no released serial numbers etc. and it is still legal to sell the originals in question, I believe.