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Other Pre-order but trade in phone in person?
- Thread starter geoff5093
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I just finished up a chat with Apple and according to the specialist’ “because the phone was purchased online despite it being an in store pick up, it can only be traded in online by using the trade in kit”I guess we shall see what the actual story is on Friday.
I guess we shall see what the actual story is on Friday.
This was my experience in-store last year. They outright refused to take my trade-in and told me to wait for the kit in the mail.
That’s what I’m going to find out on Friday. I didn’t attach a trade in to my order but will attempt to trade in my 14 Pro when I pick up my 15 Pro
I just pre-ordered two iPhone 15 Pro Max 512GB Natural Titanium on AT&T on the Best Buy website. Pick up Date 10/6. Trade-in when picking up the new iPhone 15 Pro Max.
I can only go by my experience which matches Apple’s public documentation on the issue. Please Click here to read Apple’s own educational website on their trade-in program. You can absolutely trade/in your iPhone at an Apple Store…Period!
If I had an employee at an Apple Store refuse my trade-in, I’d kindly ask for the store manager…I’d show him or her Apple’s website, and ask for them to show me where it states I have to mail it in to a third party vendor (the mail in location is not an Apple Store).
If I had an employee at an Apple Store refuse my trade-in, I’d kindly ask for the store manager…I’d show him or her Apple’s website, and ask for them to show me where it states I have to mail it in to a third party vendor (the mail in location is not an Apple Store).
Thanks for the idea. I just looked at the German Apple website as well and it also offers in-store trade-in. I will do the same this Friday if they should refuse my trade-in. I also could not find anything on my order that says I cannot trade-in at the Apple Store.
After reading online about issues with online trade-ins, I really don't want to send it via mail :/
I’ll go pick up my 15 Plus on Friday and will simply not mention that I also ordered a trade in kit. I’ll act dumb like „oh by the way I saw online that you offer trade in at the store and it estimated something like 420€. Can I do it now?“
Strange … 2 weeks ago I went to my Apple Store to trade in a 13PM for a gift card to use for the 15PM. The Apple rep. initially asked me if I wanted to use the credit for the 14PM I had in my hand.
So based on that interaction I guess it’s ok to trade in, in-store for credit towards a new purchase (?).
I’m in the US,btw.
So based on that interaction I guess it’s ok to trade in, in-store for credit towards a new purchase (?).
I’m in the US,btw.
The Apple website says you can trade in a device at any time, and if you aren't ready to make a purchase they will give you a gift card for the balance. So at a minimum I think you'll just have an Apple gift card for the difference.
No, the store cannot override mail trade in process. The store system is not designed to do so. At least from my past experience and what I was told.
It happened to me last year. I had to mail it since I ordered the phone shipped to me and received trade in kit.
The year before they did it and gave the trade in value instead of processing it with Citizens. Hence, I had to keep paying the loan with the trade in value which was less than the amount for closing Citizen loan.
Apple Store, Citizens and trade in mailing process have different independent systems that cannot be used to override each other.
So, that was it for me to use Apple Upgrade Program and deal with mailing trade in.
If you pick up your phone at the store and no mail trade in set, you can turn in your previous phone directly.
If you have new phone shipped and trade in box shipped set, you are out of luck to the store overriding trade in mailing shipment.
You can try
and let us know how it goes. Good luck 😁
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I actually have two preorders, both for in store pick up. One is with a trade in attached, the other does not. I was holding on trying to decide which order I Should cancel since others have stated they have been able to get around the trade in kit in store. However, it sounds like I’ll be cancelling the preorder with the trade in attached and I’ll just pick up the other one so I can trade in store.
Yeah this is a big deal for me. I am doing a walk in ( hopefully tomorrow) and want to trade my 14 pro max. So I am hoping I hear from others about their experience trading in store.
one thing I didn’t see discussed is if people trading in-store are also financing with the promotion on a carrier. If I trade-in in-store based on a in-store pick up order, can I still receive the promotional device trade-in value when financing through a carrier?
We pre-ordered our 15 Pro Max 512GB in Natural Titanium on AT&T from Best Buy on 9/18 trading in an 11 Pro Max 256GB Space Gray and a 14 Pro Max 512GB in Graphite and had the choice of financing over 30 months or one-time payment options. We chose the one-time option. Our order status is showing a 10/6 in-store pick-up date.
Thanks for sharing, but I was specifically asking about Apple Store orders where we said we are doing a trade in but try bringing the phone into store when we pick up our iPhone orders at the same time, on a carrier financing deal.
So, here is my report.
I ordered my iPhone 15 Pro from Apple on pre order day with NO trade in attached to the order.
The 15 Pro was paid in full and I did not select a carrier and chose the connect to carrier later option
I selected pick up in store.
I went into the Apple Store today to pick up my phone and asked the associate if I could trade in a phone and that I had not attached a trade in when I placed the order. She said certainly and proceeded to trade in my old phone. The trade in value was refunded to my original purchase method.
I did ask her about if the trade in had been selected at pre order and she said that they could do an in store trade as long as the trade in kit had not been delivered.
In summary, I was able to trade in a phone with an in store pickup and did not select a trade in at pre order time.
Hope this helps others
I ordered my iPhone 15 Pro from Apple on pre order day with NO trade in attached to the order.
The 15 Pro was paid in full and I did not select a carrier and chose the connect to carrier later option
I selected pick up in store.
I went into the Apple Store today to pick up my phone and asked the associate if I could trade in a phone and that I had not attached a trade in when I placed the order. She said certainly and proceeded to trade in my old phone. The trade in value was refunded to my original purchase method.
I did ask her about if the trade in had been selected at pre order and she said that they could do an in store trade as long as the trade in kit had not been delivered.
In summary, I was able to trade in a phone with an in store pickup and did not select a trade in at pre order time.
Hope this helps others
Excellent, I went ahead and cancelled my preorder in store pick up with trade in attached. I had another phone preordered without a trade in. I’m not sure why they try to force trade in kits for those who pre ordered last week with no option to opt out.
Interesting. I found what I wanted locally (Black Pro Max 512) and bought it, but they are sending me a trade-in kit. I will check when I pick it up to see if they can do the trade-in in person.
Not ideal, but at least I get to see my new phone before leaving the store. (Last time I bought via pre-order on line and it arrived with a pretty glaring cosmetic defect)
Not ideal, but at least I get to see my new phone before leaving the store. (Last time I bought via pre-order on line and it arrived with a pretty glaring cosmetic defect)
You will get charged with you pick up the phone. But you don’t have to trade in the old phone yet. Take them both home, do your transfer, make sure you’re satisfied, then take your old phone to the store for trade-in. They will issue you a refund for the trade-in amount.
This is for Apple Store, of course. Not carrier stores.