After a long call with AppleCare, they told me I had to bring the display into the store so I have a Genius Bar appt for today. Attached are some pictures I took with my iPhone 13 Pro to show the Genius. I'm concerned that at the appt they are going to "not see" the issue and refuse taking it in for repair. Anyone who's been to an Apple Store knows how bright those stores are and it's impossible to see these kinds of issues especially given they only show up when the display is set to < 50% brightness. I know the phone is not optimal to represent the issue but do people objectively see issues with my display? I see bright bars around the edges and in the center, and dark bands when scrolling with a white background. The YouTube video posted in this thread was very definitive for me. Wondering if I am being too critical.
I am connecting my 2021 14" MBP with a Thunderbolt cable. I have the standard glass Pro Display XDR.
>Wondering if I am being too critical.
I for sure see the vertical banding. But I am so critical now too. I'm like looking for it. I compared it to my wife's nano-texture Studio Display, and the nano-texture Studio Display in the Apple store, and they do *not* exhibit DSE. It's just the nano-texture XDR's.
> I'm concerned that at the appt they are going to "not see" the issue and refuse taking it in for repair.
Precisely. See my previous comment. It was *so* hard to get them to believe me. Two separate technicians (and IMO, the entire Genius management team at the Broadway Plaza store in Walnut Creek, CA) basically decided that there was no issue. My pregnant wife had to call Apple Support and complain on my behalf in order to get them to exchange the display.
Picked up the third one yesterday. And it too has DSE worse than the second one (lol). Considering taking it to another Apple Retail Store, just because I don't think Broadway Plaza is going to deal with me again. Sigh.