Returning My Iphone 6S. Want my money back!

[Applejuiced]

Very reasonable request.
Buy an item, use it for a year and then return it and get a full refund.
Why not, who cares about return policies, proof of purchase and such things.
Its all good

 

[JoeyD74]

Hi everybody! I will appreciate your opinion on this situation...

I bought an Iphone 6s almost a year ago. During this year I had a lot of problems with it, Battery, Bluetooth, GPS and minor software problems.

They had changed the phone for a "new one" each time (2 times + the original purchase), this is the third time I have problems with it, I´m sick of this and I want my money back, but I don´t think they will do it easy to reimburse me the money.

Is there anybody who has been in this situation or a similar one? Any comments, suggestions, support words?. I want to be prepared. Thanks!

PS: 16 years of being an Apple fan, I had almost every Apple product since then and this is the first time I have to/want to return an apple product. I´m very disappointed and angry on how Apple it´s lowering the bar on quality, innovation, and profesional solutions this last three years.

You don't honestly think they are going to give you a refund do you?

 

[BenTrovato]

Lesson in life... if you buy something and it stinks, unload it (sell it) - take the small loss and move on. Otherwise, a year (or more) later you have the same issues, only angrier. It never ever pays. Move on.

 

[paule23]

As many have said, your chance of a refund is virtually zero. `This is not just Apple, i would not expect any company to offer a refund after you have owned/used a product for a year, albeit with some issues.

As long as they continue to honour their warranty commitments, the best you could hope for is some goodwill credit or accessories for the inconvenience of having to keep getting the phone replaced.

Sounds like you've just been exceptionally unlucky.

Also note Apple were under no obligation to issue you with a new phone each time you had an issue, they could have insisted on repairing your phone with no requirement to even give you a loan phone. The service you have had so far is actually above what you would get from most other companies in similar circumstances.

Good luck with the next replacement!

 

[Phil_94]

I am not sure why everybody here is shocked that he thought he could get his money back?! It's not that far fetched. Here in Germany there is a specific law for problems like that. If your device is still not flawless after 3 repairs you are able to get your money back - even after 3 Months or nearly a year as long as it was not your fault.

 

[Applejuiced]

I am not sure why everybody here is shocked that he thought he could get his money back?! It's not that far fetched. Here in Germany there is a specific law for problems like that. If your device is still not flawless after 3 repairs you are able to get your money back - even after 3 Months or nearly a year as long as it was not your fault.

I'd like to see that law that says it has to be flawless or you get your money back after a year.
Functional and in working order is very very different than flawless and the flawed logic some have.

 

[Phil_94]

I'd like to see that law that says it has to be flawless or you get your money back after a year.
Functional and in working order is very very different than flawless and the flawed logic some have.

Yes... maybe flawless was the wrong word but i think you know what i mean.

 

[Applejuiced]

Yes... maybe flawless was the wrong word but i think you know what i mean.

Yes but this law won't work out for the op. He has a working device, he just wants his money back after a year later

 

[Open Casket]

I agree with zone23 on this one...User error.
Also, 'minor software issues'.. and Bluetooth: Are these really deal-breakers for you?

Having said that, it would be helpful if you could describe the specific issues, their duration and frequency, and the tech support that you have received in each instance.

If you are hard-core adamant that it's the product you could take it up with the Telecommunications Ombudsman or Consumer Standards body of your state.

 

[Packers1958]

Sounds like someone who just wants a new phone and trying to figure out how to get all their money back on their 6S. Must want to buy an S8.

 

[HarryWild]

It almost a year old and Apple not going refund money back to you! A replacement is the only option and that if you can provide does not work properly. Sell it and get something else!

 

[I7guy]

Sorry, English isn't my first language. What I wanted to express is that the person who asks for a refund after three significant hardware problems is not necessarily doing anything special. As mentioned above, that's a pretty established consumer law in Germany. Has nothing to do with any specific generation. Consumers in first world countries are often protected from situations where hardware fails, within limits of course. This could well be such a case.

If your new car has three problems in a year that require a trip to the dealer, but ultimately was fixed, does the consumer have the option to return the car via the lemon law?

 

[Almovi]

Very reasonable request.
Buy an item, use it for a year and then return it and get a full refund.
Why not, who cares about return policies, proof of purchase and such things.
Its all good

Very reasonable request.
Buy an item, use it for a year and then return it and get a full refund.
Why not, who cares about return policies, proof of purchase and such things.
Its all good

------------
It´s very sad to see how when you´re having a bad time and you need help and advice, people make fun of you and treat you like an idiot with no respect at all. I don´t think I was disrespectful in any way with my question, but apparently people feel entitled to make fun of me with no empathy at all for my situation.

I think, my request was very reasonable since Apple had to make a physical change of the phone 2 times + the original purchase along a year for 3 iPhones that didn't worked properly. And since the phone never worked fine across the whole year It´s totally reasonable to expect a refund or another special deal on the warranty term.

Anyway, I was right, and today after 2 hours of making my case with the apple store manager, I received a complete refund of my purchase as a gift card to spend it as I like on the Apple Store.

Well apparently you Don´t need to be queen of England to make your rights be respected as a consumer.
-------------
[doublepost=1494102664][/doublepost]

I am not sure why everybody here is shocked that he thought he could get his money back?! It's not that far fetched. Here in Germany there is a specific law for problems like that. If your device is still not flawless after 3 repairs you are able to get your money back - even after 3 Months or nearly a year as long as it was not your fault.

Thanks Phil, I live in Barcelona and my logic it´s exactly the same as yours. Apparently in USA, be abused as a consumer it´s legal and normal. I thought it was different. So happy I don´t live there because today after a two hour struggle with the store manager I received a total refund of my purchase in a apple gift card to spend it as I like in the store.
[doublepost=1494102918][/doublepost]

I agree with zone23 on this one...User error.
Also, 'minor software issues'.. and Bluetooth: Are these really deal-breakers for you?

Having said that, it would be helpful if you could describe the specific issues, their duration and frequency, and the tech support that you have received in each instance.

If you are hard-core adamant that it's the product you could take it up with the Telecommunications Ombudsman or Consumer Standards body of your state.

Yes, of course that makes a lot of sense. What else do you n

Apple will give you a couple hundred bucks credit I imagine? As far as getting a refund after a year? I have a better chance of becoming the next Queen of England.

Today I received a total refund on a apple gift card to spend it as I like in the store
[doublepost=1494102968][/doublepost]

Very reasonable request.
Buy an item, use it for a year and then return it and get a full refund.
Why not, who cares about return policies, proof of purchase and such things.
Its all good

------------
It´s very sad to see how when you´re having a bad time and you need help and advice, people make fun of you and treat you like an idiot with no respect at all. I don´t think I was disrespectful in any way with my question, but apparently people feel entitled to make fun of me with no empathy at all for my situation.

I think, my request was very reasonable since Apple had to make a physical change of the phone 2 times + the original purchase along a year for 3 iPhones that didn't worked properly. And since the phone never worked fine across the whole year It´s totally reasonable to expect a refund or another special deal on the warranty term.

Anyway, I was right, and today after 2 hours of making my case with the apple store manager, I received a complete refund of my purchase as a gift card to spend it as I like on the Apple Store.

Well apparently you Don´t need to be queen of England to make your rights be respected as a consumer.
-------------
[doublepost=1494103016][/doublepost]

Sounds like someone who just wants a new phone and trying to figure out how to get all their money back on their 6S. Must want to buy an S8.

------------
It´s very sad to see how when you´re having a bad time and you need help and advice, people make fun of you and treat you like an idiot with no respect at all. I don´t think I was disrespectful in any way with my question, but apparently people feel entitled to make fun of me with no empathy at all for my situation.

I think, my request was very reasonable since Apple had to make a physical change of the phone 2 times + the original purchase along a year for 3 iPhones that didn't worked properly. And since the phone never worked fine across the whole year It´s totally reasonable to expect a refund or another special deal on the warranty term.

Anyway, I was right, and today after 2 hours of making my case with the apple store manager, I received a complete refund of my purchase as a gift card to spend it as I like on the Apple Store.

Well apparently you Don´t need to be queen of England to make your rights be respected as a consumer.
-------------
[doublepost=1494103059][/doublepost]

Apple will give you a couple hundred bucks credit I imagine? As far as getting a refund after a year? I have a better chance of becoming the next Queen of England.

------------
It´s very sad to see how when you´re having a bad time and you need help and advice, people make fun of you and treat you like an idiot with no respect at all. I don´t think I was disrespectful in any way with my question, but apparently people feel entitled to make fun of me with no empathy at all for my situation.

I think, my request was very reasonable since Apple had to make a physical change of the phone 2 times + the original purchase along a year for 3 iPhones that didn't worked properly. And since the phone never worked fine across the whole year It´s totally reasonable to expect a refund or another special deal on the warranty term.

Anyway, I was right, and today after 2 hours of making my case with the apple store manager, I received a complete refund of my purchase as a gift card to spend it as I like on the Apple Store.

Well apparently you Don´t need to be queen of England to make your rights be respected as a consumer.
-------------

 

[QueenTyrone]

Your first mistake was actually thinking macrumors actually gave good advice and that the people here are nice. Anyway, I've had my 6s+ replaced like 5 times in under a year and it still has issues, I ended up giving it to my mom lololololol, she just talks on it and browses fb....If you buy your phone through bestbuy and get a warranty you can return it for your money back after a year .

 

[Almovi]

As many have said, your chance of a refund is virtually zero. `This is not just Apple, i would not expect any company to offer a refund after you have owned/used a product for a year, albeit with some issues.

As long as they continue to honour their warranty commitments, the best you could hope for is some goodwill credit or accessories for the inconvenience of having to keep getting the phone replaced.

Sounds like you've just been exceptionally unlucky.

Also note Apple were under no obligation to issue you with a new phone each time you had an issue, they could have insisted on repairing your phone with no requirement to even give you a loan phone. The service you have had so far is actually above what you would get from most other companies in similar circumstances.

Good luck with the next replacement!

Thanks Paule!, well today I accomplish after 2 hours of negotiating with the store manager to made a total refund of the purchase in an apple gift card. Thanks for your sincere and kind comments
[doublepost=1494103427][/doublepost]

I've had my 6s+ replaced like 5 times in under a year and it still has issues, I ended up giving it to my mom lololololol, she just talks on it and browses fb....If you buy your phone through bestbuy and get a warranty you can return it for your money back after a year .

Thanks for your comments. Actually today I accomplish apple refund the total amount of my purchase, it wasn't easy but I made it, Thanks for your comments and empathy with my situation
[doublepost=1494105270][/doublepost]

You don't honestly think they are going to give you a refund do you?

Actually yes, and they just did today. It wasn't easy but I managed to do it after 2 hours of negotiations with the manager of the apple store. They reimburse me the total of the purchase in a apple gift card to spend it as I like in the store, it´s not exactly like having the money on my hand but gives me a lot more of options now instead of sticking with a faulty crappy phone.
[doublepost=1494105515][/doublepost]

Your first mistake was actually thinking macrumors actually gave good advice and that the people here are nice. Anyway, I've had my 6s+ replaced like 5 times in under a year and it still has issues, I ended up giving it to my mom lololololol, she just talks on it and browses fb....If you buy your phone through bestbuy and get a warranty you can return it for your money back after a year .

LOLOLOL Yes actually you´re right, I made that mistake, rookie mistake I suppose on thinking that in macrumors forums people were nice and supportive LOLOLOL, clearly I was naive, but luckily there are a few like you that actually were very supportive and nice. Thanks!
[doublepost=1494105648][/doublepost]

Sounds like someone who just wants a new phone and trying to figure out how to get all their money back on their 6S. Must want to buy an S8.

------------
It´s very sad to see how when you´re having a bad time and you need help and advice, people make fun of you and treat you like an idiot with no respect at all. I don´t think I was disrespectful in any way with my question, but apparently people feel entitled to make fun of me with no empathy at all for my situation.

I think, my request was very reasonable since Apple had to make a physical change of the phone 2 times + the original purchase along a year for 3 iPhones that didn't worked properly. And since the phone never worked fine across the whole year It´s totally reasonable to expect a refund or another special deal on the warranty term.

Anyway, I was right, and today after 2 hours of making my case with the apple store manager, I received a complete refund of my purchase as a gift card to spend it as I like on the Apple Store.

Well apparently you Don´t need to be queen of England to make your rights be respected as a consumer.
-------------
[doublepost=1494105879][/doublepost]

Lesson in life... if you buy something and it stinks, unload it (sell it) - take the small loss and move on. Otherwise, a year (or more) later you have the same issues, only angrier. It never ever pays. Move on.

I don´t agree with you, that´s why companies tend to abuse on the consumers because nobody fight for their rights. The proof it´s that today after 2 hours of negotiations with the manager of the apple store I received a complete refund of my purchase in an apple gift card, it´s not like having the money but at least I have more options and feel much much better that just shutting up my mouth and let apple make me lose my money and keep a crappy phone
[doublepost=1494105985][/doublepost]

Very reasonable request.
Buy an item, use it for a year and then return it and get a full refund.
Why not, who cares about return policies, proof of purchase and such things.
Its all good

------------
It´s very sad to see how when you´re having a bad time and you need help and advice, people make fun of you and treat you like an idiot with no respect at all. I don´t think I was disrespectful in any way with my question, but apparently people feel entitled to make fun of me with no empathy at all for my situation.

I think, my request was very reasonable since Apple had to make a physical change of the phone 2 times + the original purchase along a year for 3 iPhones that didn't worked properly. And since the phone never worked fine across the whole year It´s totally reasonable to expect a refund or another special deal on the warranty term.

Anyway, I was right, and today after 2 hours of making my case with the apple store manager, I received a complete refund of my purchase as a gift card to spend it as I like on the Apple Store.

Well apparently you Don´t need to be queen of England to make your rights be respected as a consumer.
-------------

 

[Peter K.]

Congratulations! You did a lot better than I thought was possible.

 

[bushman4]

Question. Is Apple replacing your iphone and then your restoring a backup to your iPhone which is propbably corrupt set up your phone as 'new'. See how that works
You can always add contacts Apps etc later
It's worth a try. Hard to believe 3 different iPhone 6s are all bad

 

[darrylcn]

I have an Apple Store appointment tomorrow, my 6S Plus has easily been the worst iPhone I have ever owned since I've upgraded to iOS 10. I have random graphical issues which on their own would be minor but coupled with the two biggest issues I have, they're annoying too. The main issues are:


STILL (in spite of a screen replacement on my original followed by a new (my current) 6S Plus) can't use quick reply without the text vanishing one time out of ten or so. The video I took the other day shows the text vanish when I hit the P key on the keyboard..

Second issue is treating taps as downward swipes. I'm going to show them this one first tomorrow because it's easier to reproduce - if I use 3D Touch to open task switching, go to home screen, and tap an icon I get the downward swipe search invoked. This one's about 1 in 5 or more.

So I can't text or launch apps without user experience ruining errors. Been carrying my 3GS and iPhone 5 to capture this mess as preparation for my appointment. Neither of those phones have UX crushing issues that this one does, and it's frustrating on a $1000 device. Not sure what they're going to do but I'll wait and see.

 

[Almovi]

Question. Is Apple replacing your iphone and then your restoring a backup to your iPhone which is propbably corrupt set up your phone as 'new'. See how that works
You can always add contacts Apps etc later
It's worth a try. Hard to believe 3 different iPhone 6s are all bad

Thanks for the suggestion. I know that sounds odd to have three bad iphones, but actually it´s the case, since Apple made the tests and in all cases was a hardware problem reported by their analysis systems. They wanted to giving me another one "new" but I said no and Luckily for me after a two hour negotiation I managed they give me a total refund on an apple gift card to spend it as i like on the store
[doublepost=1494114831][/doublepost]

Congratulations! You did a lot better than I thought was possible.

Thanks Peter! yes I´m very happy with the result of the negotiation!

 

[G.McGilli]

Almovi

Living in North America - I believe a lot of the harshness was because - yes - in America and Canada - we don't have any laws like in the UK or rest of Europe over there. So, we are all very, very used to buying items that fail - and there is never, ever a chance of a refund. Just repair after repair after repair and replacement then repair again etc.

This isn't just Apple - but anything we buy in the entire country.

I always see people from Europe in all kinds of forums - talking about how they have consumer laws to return merchandise after long periods of time if they are unhappy for various reasons - and honestly - even though I read it all the time - it's hard for me to believe.

I mean - it sounds so.... Well, I would love to have those laws here.

Only because for the last 45 years I've never experienced that in Canada or the USA.

So, don't feel to bad about the negative comments. Many people here just cannot understand how you could ever, ever get a refund for a 1 year old device - and so it's easy to make fun of something you don't understand.

Glad you did though.

 

[Almovi]

I have an Apple Store appointment tomorrow, my 6S Plus has easily been the worst iPhone I have ever owned since I've upgraded to iOS 10. I have random graphical issues which on their own would be minor but coupled with the two biggest issues I have, they're annoying too. The main issues are:


STILL (in spite of a screen replacement on my original followed by a new (my current) 6S Plus) can't use quick reply without the text vanishing one time out of ten or so. The video I took the other day shows the text vanish when I hit the P key on the keyboard..

Second issue is treating taps as downward swipes. I'm going to show them this one first tomorrow because it's easier to reproduce - if I use 3D Touch to open task switching, go to home screen, and tap an icon I get the downward swipe search invoked. This one's about 1 in 5 or more.

So I can't text or launch apps without user experience ruining errors. Been carrying my 3GS and iPhone 5 to capture this mess as preparation for my appointment. Neither of those phones have UX crushing issues that this one does, and it's frustrating on a $1000 device. Not sure what they're going to do but I'll wait and see.

---------

I totally get what you say. First time I hate an Apple product and wanted to return it after 16 years of being a happy fan Apple customer.

I think Apple knows of this problem with the Iphone 6-6s, they have to of course! Every time I went to the Apple store to fix my phone I was with a bunch of people having problems with their´s, all were 6 and 6s. They complained a lot and some of us were very frustrated.

My suggestion It´s to document very well all the troubles you have. Try to find similar issues on the net and keep it as a proof and a reference. Another thing helped me a lot it´s to tell them that you will present a complaint in the consumer protection office, that´s what I said to the store manager and he got very nervous and that´s when he started to be more flexible.

Also Be very well informed on what are your rights as a consumer. With that information you can make more pressure and have a real solution in your terms not theirs. They will try to convince you with no good solutions, like giving you a "new one" which it´s not new, don´t accept the replacement phone!, ask for a reimbursement or another solution that suits you well.

Today after a two hour negotiation I managed to have a total refund of my purchase in an Apple gift card to spend it as I like in the store. Not like having the money but better to have to keep a crappy phone.

 

[darrylcn]

Thanks for the reply. I'm in the same boat, there are times I detest this thing. Opening Apps and texting occupies a LOT of my use, and both have a frustrating issue. Frankly I'm wondering (though the chances are small) if a trade up to a 7 might be worth a try. I have well documented proof of my two main issues but I haven't had any luck finding people experiencing the same. I've done a reset all settings, reinstalled the OS, tried not installing any apps over stock, gone without music and even created a new AppleID to see if it was something I was doing but nothing's helped. I'll see how things go, but any 7 I've tried hasn't done the downward swipe thing, and that's a very regular occurrence on my phone. I'll demonstrate that issue, and show them the video of the text vanishing, at least it'll be obvious that I'm not making it up.

 

[Applejuiced]

Its not a reasonable request at all.
Its pretty ridiculous thinking because you had issues before and got the device replaced now a year later you can just return the device and get a full refund.
What part of that is reasonable and makes any sense to you?
It doesnt matter if they replaced the device 2 times or 10 times, you're still not getting a refund.
If you're out of warranty then you are not entitled to a free replacement either.
Im not buying any of your wild newbie post story anyway.

 

[Almovi]

Almovi

Living in North America - I believe a lot of the harshness was because - yes - in America and Canada - we don't have any laws like in the UK or rest of Europe over there. So, we are all very, very used to buying items that fail - and there is never, ever a chance of a refund. Just repair after repair after repair and replacement then repair again etc.

This isn't just Apple - but anything we buy in the entire country.

I always see people from Europe in all kinds of forums - talking about how they have consumer laws to return merchandise after long periods of time if they are unhappy for various reasons - and honestly - even though I read it all the time - it's hard for me to believe.

I mean - it sounds so.... Well, I would love to have those laws here.

Only because for the last 45 years I've never experienced that in Canada or the USA.

So, don't feel to bad about the negative comments. Many people here just cannot understand how you could ever, ever get a refund for a 1 year old device - and so it's easy to make fun of something you don't understand.

Glad you did though.

G.McGilli, thanks for your message, that clarifies why a lot of people were talking to me like that. however I Don´t think it justifies their attitude, at least now I understand why it was like that. Thanks for the explanation.

For me It´s hard to believe that you don´t have laws to protect you in this situations, I thought here in Spain were having problems on the subject, but now I will not complain again hehehe.

For me it´s a surprise to listen this thing you said, not because I don´t believe you, but because I thought in the USA the things were completely different on that matter. At least in my experience has been different. I´m a photographer so I had bough a lot of my equipment on B&H store and they always did it right, but of course I never had a situation like this before luckily!!!.

Anyway It´s a sad news that you can´t buy a thing with a confidence and sense of security and protection. Hope it gets better soon
[doublepost=1494117542][/doublepost]

Its not a reasonable request at all.
Its pretty ridiculous thinking because you had issues before and got the device replaced now a year later you can just return the device and get a full refund.
What part of that is reasonable and makes any sense to you?
It doesnt matter if they replaced the device 2 times or 10 times, you're still not getting a refund.
If you're out of warranty then you are not entitled to a free replacement either.
Im not buying any of your wild newbie post story anyway.

hahaha whatever floats your boat men. I really don´t care what you think I just know that I have a total refund and I´m happy about it.

 

[Applejuiced]

hahaha whatever floats your boat men. I really don´t care what you think I just know that I have a total refund and I´m happy about it.

Hey whatever makes you happy, I can claim anything on the internet too.
Im Vladimir Putin
You did not get total refund, you supposedly got store credit in gift card form and I highly doubt that really happened.