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I keep getting this for some reason.

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I keep getting this for some reason.

View attachment 2485470

Try clearing the cache partition and see if that helps...

  1. First, turn the phone off.
  2. Press and hold the volume up key and power button simultaneously. Wait until the device vibrates or the Android logo appears, and release the power button. Keep holding the volume up key until the Recovery menu shows up.
  3. When the Recovery menu opens, use the volume keys to navigate. Press the volume down key to go to Wipe Cache Partition and press the power button to confirm.
  4. Scroll down and select reboot now
 
Try clearing the cache partition and see if that helps...

  1. First, turn the phone off.
  2. Press and hold the volume up key and power button simultaneously. Wait until the device vibrates or the Android logo appears, and release the power button. Keep holding the volume up key until the Recovery menu shows up.
  3. When the Recovery menu opens, use the volume keys to navigate. Press the volume down key to go to Wipe Cache Partition and press the power button to confirm.
  4. Scroll down and select reboot now
Thanks for your help. Still getting the issue. That's weird!
 
Is wifi on? Try toggling between wifi and data and see if that works
Yeah I tried that too lol. They just told me to wait until the software update is actually available for my phone, lol. Even though I told them that I received the update but it just won't download.
 
I was able to update via Smart Switch. Real easy. Hope I don't have to do it that way every time lol.

PS. It actually took longer than I would have liked because good old Apple and their iTunes program decided to literally eat up my entire storage on my laptop. No clue how or why.
 
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