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Samsung SSD

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steph123

macrumors member
Original poster
Jan 2, 2022
68
2
cyberhound said:
jscol is correct. I was hoping you could simply click on the drive in finder and it would open it. That does not work, so the next step is to download the latest installer. He gave you a link to the file hosted on the Samsung site. If you can't download it, then try this link. Version 1.6.9 | 24.2MB DOWNLOAD

Download the file and install it. It is a newer version of the installer you are finding incompatible.
Click to expand...
Ok, I did this. I downloaded it, and it restarted my computer. And then, again, it led me to the same place, see pic:
 

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steph123

macrumors member
Original poster
Jan 2, 2022
68
2
jcscol said:
I don't quite follow what you're asking! If you download the installer I linked to, it will install the latest Samsung software for the T5 that runs on M1 Macs with Monterey. The fact that you're getting an 'Incompatible Package' alert and are being prompted to download Rosetta suggests that you are not using the correct installer for an M1 machine.
Click to expand...
I downloaded it, and after it restarted my computer, it eventually led me to this again...
 

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C

cyberhound

macrumors 6502
Sep 7, 2013
290
56
steph123 said:
Ok, I did this. I downloaded it, and it restarted my computer. And then, again, it led me to the same place, see pic:
Click to expand...
Did you download the file the jscol posted or that I posted? If so, did you open that file and run the installer that you downloaded? Do not use the installer on your drive. Open the file that should be in your downloads folder. Should look like the one below...
Screen Shot 2022-01-04 at 9.00.29 PM.png
 
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jcscol

macrumors regular
Sep 26, 2018
160
85
steph123 said:
Ok, I did this. I downloaded it, and it restarted my computer. And then, again, it led me to the same place, see pic
Click to expand...
That looks like it is trying to open an old installer (2017!) that's on your T5. You don't want to open that!

If the installer we linked to has worked, you should see a SamsungPortableSSD app in the Applications folder on your Mac. Click on that app.
 
Fishrrman

Fishrrman

macrumors Penryn
Feb 20, 2009
29,177
13,225
I'll post this again if you can't get the NEW Samsung software going:
If you have an Apple Store anywhere near, make an appt. for the genius bar.
Take along the iMac and BOTH SSDs.
They may be able to get you going again.
 
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steph123

macrumors member
Original poster
Jan 2, 2022
68
2
Yes I installed the correct one, the one in my downloads that says today. I used the link you posted. The installation was successful, it restarted my computer. Then, it asked me if Im a resident of Europe or something and I said no. Then, it immeditately said disconnected:
 

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steph123

macrumors member
Original poster
Jan 2, 2022
68
2
Fishrrman said:
I'll post this again if you can't get the NEW Samsung software going:
If you have an Apple Store anywhere near, make an appt. for the genius bar.
Take along the iMac and BOTH SSDs.
They may be able to get you going again.
Click to expand...
Thank you I may have to do that. I'm hoping not to have to, so trying to see what I can do on my own first.
 
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steph123

macrumors member
Original poster
Jan 2, 2022
68
2
jcscol said:
That looks like it is trying to open an old installer (2017!) that's on your T5. You don't want to open that!

If the installer we linked to has worked, you should see a SamsungPortableSSD app in the Applications folder on your Mac. Click on that app.
Click to expand...
Yup, did that. Went to downloads file and installed the correct one. Still trouble unfortunately..
 
J

jcscol

macrumors regular
Sep 26, 2018
160
85
steph123 said:
Yes I installed the correct one, the one in my downloads that says today. I used the link you posted. The installation was successful, it restarted my computer. Then, it asked me if Im a resident of Europe or something and I said no. Then, it immeditately said disconnected:
Click to expand...
With the Samsung app running, plug the T5 in (preferably direct to your MacBook rather than via a hub) and click 'Refresh'
 
S

steph123

macrumors member
Original poster
Jan 2, 2022
68
2
jcscol said:
With the Samsung app running, plug the T5 in (preferably direct to your MacBook rather than via a hub) and click 'Refresh'
Click to expand...
What do you mean by hub? I just have the regular cable the Samsung came with...
 
J

jcscol

macrumors regular
Sep 26, 2018
160
85
When you ran the installer, did it ask you to authorise the extension in System Preferences -> Security & Privacy -> General?
 
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