Samsung's Official Statement on Note 4 #GapGate = Outrageous

[bradl]

what do you care about a company and how they spend their funds and time? Whether you agree with it or not, they poke fun at Apple all the time. Good for them if that's their strategy. Apple is a pretty easy target as of late.

In the end, phones should be able to withstand a bend test in the back pocket of a human. Notes do and the Jury is out IMO on the 6 Plus. I'll await the real world.

In terms of the QA on Samsung, it's just fine.

When you mock another carriers phone, while someone slips a business card into your own phone, I would say that the QA on Samsung's product is not good.

For the moment you mock competitors, they are going to be gunning for you, looking to see if they can find anything they can to break your product down as well. So you'd better be ready to combat that by making sure they can't find such a thing.

Samsung didn't, as they found a big one with with the Note 4. That gap should have been caught by their QA group, and was missed for some 13,000 units, if not more. That is not good QA.

BL.

 

[pdqgp]

When you mock another carriers phone, while someone slips a business card into your own phone, I would say that the QA on Samsung's product is not good.

I've yet to see this on any of the BB or AT&T stores Note 4's on display.
I can slide a post it note in the crack of my laptops screen and edge too. Works just fine. Not sure where there's a rule that says devices with gaps like this are going to have issues. in fact I can stick a bunch of things in many different openings along the edge of any phone. Guess what...never had any issues.

For the moment you mock competitors, they are going to be gunning for you, looking to see if they can find anything they can to break your product down as well. So you'd better be ready to combat that by making sure they can't find such a thing.

Apple and Samsung have been gunning for each other for years. Big deal. In the end, I stand by the fact that Apple has more open issues over the past two years both from a hardware and software standpoint than Samsung has.

Samsung didn't, as they found a big one with with the Note 4. That gap should have been caught by their QA group, and was missed for some 13,000 units, if not more. That is not good QA.

Has it posed any issues? Last I checked, nothing has come from it other than people have had fun putting paper in the edge of a phone.
[/QUOTE]

 

[Oohara]

When you mock another carriers phone, while someone slips a business card into your own phone, I would say that the QA on Samsung's product is not good.

For the moment you mock competitors, they are going to be gunning for you, looking to see if they can find anything they can to break your product down as well. So you'd better be ready to combat that by making sure they can't find such a thing.

Samsung didn't, as they found a big one with with the Note 4. That gap should have been caught by their QA group, and was missed for some 13,000 units, if not more. That is not good QA.

BL.

Actually all they found was a minute separation between the screen and the chassi which is intentional according to Samsung's own manuals and which has not caused any damage to the one year old Note 3 where it is also present.

Possibly this design detail was implemented to separate the glass slightly from the edge of the device to decrease the force of drop impact. It is possible that a screen attached flush to the edge would be a tiny bit more likely to crack, but who knows.

What we do know is that the only damage this gap currently seems to cause is that you can stick two sheets of paper in a few millimetres. There's probably nothing wrong with Samsung's QA. Rather, it looks like it might be the competitor's PR department that needs to step up their game if they are to succeed in overshadowing the (small) oversight made by their own QA.