Screen Replacement US

[spcdust]

Good analogy! If you had purchased a new Toyota Prius, for example, and the next day there is a recall for a faulty brake assembly, they would replace the brakes, not give you a brand new car. The same goes for a faulty transmission. Alternatively, you can get your money back.

What happens when you return an iMac with a yellow-tinged display and get one back with no tinge or other display issues but it has a noisy or otherwise malfunctioning hard disk? Are you going to demand a full replacement again and risk getting another yellow tinged display? I think most people would just let them swap out the HD for a good one.

Of course noone WANTS to deal with problems on a brand new, expensive purchase.

Again, I say fix what's broke and enough with the "get-it-because-you-can" attitude.

This is a manufacturing fault which was present right from the beginning of the iMac's life, therefore the consumer should have the right to exercise their choice between replacement, refund or repair. For some a repair may be preferable, for others replacement is more convenient and for those who have lost faith then have a refund.

Reading your constant posts that we should all accept repairs rather than replacements one wonders wether SaSushi is just protecting the price of his Apple shares

 

[LSBoot]

Any replacements out there...

So, is there only one screen replacement so far - and it was a yellowting again?

What was the date of the display? Is it still an LG?

Anyone... ?!

 

[spcdust]

So, is there only one screen replacement so far - and it was a yellowting again?

What was the date of the display? Is it still an LG?

Anyone... ?!

The screen will inevitably still be supplied by LG as they are, I believe, the only company manufacturing this particular size of IPS screens. Also, Apple only recently signed a medium to long term (2-5 years rings a bell) supply contract with LG for screen technology. Also, the part number will inevitably be the same as I can't imagine LG, in the space of a month, would have re-designed and re-manufactured a new panel.

 

[ajohnson253]

Well I got my call 2 days ago saying I can bring it to apple and they will send it in to get fixed or take the steps they need to get it fixed. Anyway, my screen actually doesn't have a noticable yellow tint that I thought it did. Maybe because I was freaking out from reading posts of yellowing going on with the 27" screen, I thought my screen was yellow tinging too.

I think I am just going to hold off because my iMac seems perfect right now and I don't want to mess it up and end up getting a worse screen or anything. It seems good as it is.
Question though, if I don't notice any major yellowing now or hardly any at all, in the future could my screen start yellowing?

 

[Sir Cecil]

Well I got my call 2 days ago saying I can bring it to apple and they will send it in to get fixed or take the steps they need to get it fixed. Anyway, my screen actually doesn't have a noticable yellow tint that I thought it did. Maybe because I was freaking out from reading posts of yellowing going on with the 27" screen, I thought my screen was yellow tinging too.

I think I am just going to hold off because my iMac seems perfect right now and I don't want to mess it up and end up getting a worse screen or anything. It seems good as it is.
Question though, if I don't notice any major yellowing now or hardly any at all, in the future could my screen start yellowing?

Looks like you've come to a sensible conclusion. Try not to let the zealots change your mind.

 

[teerexx52]

Looks like you've come to a sensible conclusion. Try not to let the zealots change your mind.

I agree. I am holding off as well.

 

[SaSaSushi]

Reading your constant posts that we should all accept repairs rather than replacements one wonders wether SaSushi is just protecting the price of his Apple shares

Thank you, spcdust, but I assure you I own no Apple stock nor do I have any vested interest in the company aside from being an owner of several of their products. Believe it or not, I really don't much care whether you or anyone else gets a full replacement or a panel replacement. It's no skin off my butt either way.

However, you keep calling it a "repair" but it is swapping a brand new LCD panel in a brand new machine. I hardly think that constitutes as a "repair". That's all I'm saying.

 

[Yakuza]

This is like the swine flue, telling everyone that the flue as passed from one place to another and tell you what the symptoms are, and the next day every time you see a people sneeze or cough the first thing you will think it's that people has the swine flue and run like hell away from that person...strange analogy i know lol

 

[Max(IT)]

This is a manufacturing fault which was present right from the beginning of the iMac's life, therefore the consumer should have the right to exercise their choice between replacement, refund or repair. For some a repair may be preferable, for others replacement is more convenient and for those who have lost faith then have a refund.

Reading your constant posts that we should all accept repairs rather than replacements one wonders wether SaSushi is just protecting the price of his Apple shares

Keep in mind that Apple is one of the few (if any) manufacturer that swaps defective products.
Generally every manufacturer repairs computer that Are not DOA. And an iMac with a slightly gradient it' s NOT DOA.

 

[Max(IT)]

Well I got my call 2 days ago saying I can bring it to apple and they will send it in to get fixed or take the steps they need to get it fixed. Anyway, my screen actually doesn't have a noticable yellow tint that I thought it did. Maybe because I was freaking out from reading posts of yellowing going on with the 27" screen, I thought my screen was yellow tinging too.

I think I am just going to hold off because my iMac seems perfect right now and I don't want to mess it up and end up getting a worse screen or anything. It seems good as it is.
Question though, if I don't notice any major yellowing now or hardly any at all, in the future could my screen start yellowing?

I don't think a screen could DEVELOP a yellow tinge. A screen is going to be dimmer over the time, but we Are speaking of thousands hours.
If your iMac is ok for your needs, don't let threads like this change your mind

 

[spcdust]

Keep in mind that Apple is one of the few (if any) manufacturer that swaps defective products.
Generally every manufacturer repairs computer that Are not DOA. And an iMac with a slightly gradient it' s NOT DOA.

I would agree that Apple's after sales service is generally one of the best around and they have served me extremely well with regards to this issue and a separate issue with my first Quad iMac.

 

[Btom]

......

However, you keep calling it a "repair" but it is swapping a brand new LCD panel in a brand new machine. I hardly think that constitutes as a "repair". That's all I'm saying.

I still have a problem with no differentiation between basic quality control and components failing.

It looks like Apple is trying to sneak in substandard components (yellow tinged screen panel) on unsuspecting customers. Only after the customer complains, Apple changes the computer (or repairs the unit), no questions asked, even if NOTHING has technically failed.

Looks like "Oops, we got caught" statement to me, but it is probably cheapest this way (even with some people abusing this system in pursuit of the "perfect" iMac).

Tom B.

 

[spcdust]

I still have a problem with no differentiation between basic quality control and components failing.

It looks like Apple is trying to sneak in substandard components (yellow tinged screen panel) on unsuspecting customers. Only after the customer complains, Apple changes the computer (or repairs the unit), no questions asked, even if NOTHING has technically failed.

Looks like "Oops, we got caught" statement to me, but it is probably cheapest this way (even with some people abusing this system in pursuit of the "perfect" iMac).

Tom B.

Agreed, the whole pursuit of the "perfect" screen is a foolhardy road to travel but obviously the yellow peril is a separate genuine issue that does exist for some users.

Personally I haven't embarked on the constant swap out cycle - rather I reported the issue back in December and then awaited a solution. This week the contact I have at Apple said that they are now happy to provide me with a full replacement and that they now have a protocol in place to pre-screen all iMacs, being supplied as replacement units, prior to shipping. I was skeptical that they would actually pull an individual iMac off the production line to test but they explained what they have to do on their system to ensure that this did indeed happen and they sounded convincing.

Fingers crossed that this pre-screening process does indeed result in a yellow free monitor but obviously I'm not holding my breath.

 

[nicroma]

How did it go down? After he swapped out the panel, didn't you immediately check it out to see if it has the yellow problem? You could have pointed it out to him, and with him next to you immediately called Apple and have him talk to Apple Care and arrange stuff on the spot.

No actually I was at work when the tech arrived. I was only able to look at it once I got home, and he had already left by then.

 

[pmac5150]

So what if I decide to wait how ever long it takes the Apple store to receive my replacement LCD display - if it is still messed up after the repair, can I go back to Apple and ask the whole thing be replaced, or do I need to do that now within the first 2 weeks? I'm a bit confused on the whole 2 week after receiving it what you can/can't do.

 

[MMM.PWR]

So what if I decide to wait how ever long it takes the Apple store to receive my replacement LCD display - if it is still messed up after the repair, can I go back to Apple and ask the whole thing be replaced, or do I need to do that now within the first 2 weeks? I'm a bit confused on the whole 2 week after receiving it what you can/can't do.

From what the Apple tech guy told me, you can return / exchange within the return policy period, or you can go the repair route. If you do go the repair route and the problem persists, they will try again, and again before a complete exchange can be made.

It could be BS, but that's what he told me.

 

[IndustrialSpace]

OK, I just got my screen replaced! And now the gradient is in REVERSE! Yellow at the top and blue at the bottom. Also, it STILL has the dark bars near the bottom of the screen. I called Apple and they are swapping the entire machine. Hopefully it is better.

Apple quietly replacing screens with the same screens.

Hoping that users will not notice.

They have not actually fixed anything.

This is just PR trying to appease complainers with the one swap only thing.

Sounds like Apple is being dishonest with their customers.

Buyer beware.

 

[teerexx52]

Sounds like Apple is being dishonest with their customers.

Buyer beware.

I have had my 27" for two months now. Can I still ask for a refund or do I have to keep replacing and exchanging?

 

[IndustrialSpace]

I have had my 27" for two months now. Can I still ask for a refund or do I have to keep replacing and exchanging?

I was told by an Apple CSR that under these conditions, they will allow full refunds after 14 days. But don't wait!!! - Do it ASAP before they decide otherwise.

Also, ask about being compensated for your troubles with 15% ofthe purchase price. This is being done discretely.

 

[Max(IT)]

Sounds like Apple is being dishonest with their customers.

Buyer beware.

there is absolutely NO PROOF that Apple is not replacing screens.
They are spending a lot of money in the attempt to solve the problem.

I'm just curious to know what Apple is telling at LG in the meanwhile