Sending my MBP for repair (first time)

[knifegun]

As I am sitting here, I do notice a random whine kind of noise that comes from above the disc drive. Almost sounds like the computer is moaning in the way the pitch starts low and gets higher and then lower again and stops. Reminds me of Young Frankenstein with Gene Wilder.

I guess now that I have officially complained in a post, my computer is going to start whining all the time. It's doing it a lot right now.

IMHO, you buy an Apple because you want a quality machine with a top notch OS. The whine is not acceptable. Return it for a 17". If you still want a 15", you should have it replaced. The new versions of the laptop including the 17" should have the whine issue resolved.

 

[joseph2166]

Silly anomoly - I ordered an iMac 20" as a replacement for the mbp i sent back, and it says the estimated build time is 4 days. It also says the esimated build time for the apple care WARRENTY is SEVEN working days! Rediculous - and the woman at apple knew less than I did. Bit annoying as it would have arrived today if it had been 4 days for the whole thing.

 

[macbook123]

wickedG35, how long ago did you get you macbook? Are you still within the first two weeks? I'm hoping I can convince Apple Care as well that I need a replacement, simply because I need the computer 12 hours a day and can't justify not working for 1 or 2 weeks, especially when I don't know whether things will be fixed.

 

[cloudblood84]

yeah i def. wont be getting a MBP anytime within the next few months...
it must really suck to buy a $2000+ machine only to return it weeks later

 

[chosenwolf]

wickedG35, how long ago did you get you macbook? Are you still within the first two weeks? I'm hoping I can convince Apple Care as well that I need a replacement, simply because I need the computer 12 hours a day and can't justify not working for 1 or 2 weeks, especially when I don't know whether things will be fixed.

No, I'm a month and a half into ownership (it's been at the repair center for 2 weeks). It's not going to be easy as they will just tell you to send it in to get repaired again. You have to have the guy you are talking to get you to upper management.

If your MBP is like mine with a ton of flaws, you can prove your case.

 

[macbook123]

No, I'm a month and a half into ownership (it's been at the repair center for 2 weeks). It's not going to be easy as they will just tell you to send it in to get repaired again. You have to have the guy you are talking to get you to upper management.

If your MBP is like mine with a ton of flaws, you can prove your case.

I imagine Apple would save money if they give me a new one, as opposed to the labor and parts and 5 times shipping the thing back and forward.

 

[chosenwolf]

I imagine Apple would save money if they give me a new one, as opposed to the labor and parts and 5 times shipping the thing back and forward.

Trust me, they would rather repair it and hope that you stay satisfied with it rather than replace the whole unit itself. The ones that go back to repair permanently are probably stripped and the good parts are used to put together refurbished apple computers.

It's like pulling a fully built car off of the assembly line because of defects. They know they won't be able to sell it (if they had, people will surely complain as the case here) and lose money out of their pocket for parts and time spent assembling. However, there is this thing called customer satisfaction and Apple knows that it will only help them in the long run to make their customers happy.

 

[NNO-Stephen]

I've sent my 15" three times now. April 3rd, 10th, and 24th and it's still a piece of ****. the logic board whines and a CPU temp utility reports CPU temps up to 59 degrees. the bottom is EXTREMELY hot.

if someone started a class-action lawsuit there would be thousands and thousands of people backing you up....

 

[macbook123]

if someone started a class-action lawsuit there would be thousands and thousands of people backing you up....

How complicated is this kind of thing? If it doesn't cost too much time and money, I'm in