Hello. I desire for some advice on wether or not having an exchange for my newly purchased iPhone 14 Pro Max is worth it. I noticed a small minuscule scratch on the bottom left curve of the body. I’m not sure if it was there before I received it in-person at an Apple store or I had done it myself. The only incident I can remember is taking the device in and out of the clear protective case (also purchased from an official Apple store) to clean it. Mind you, I never bumped the phone into anything let alone had any sharp objects nearby (I only handled it softly in my hand). This incident occurred after owning the iPhone for literally two hours, I am not exaggerating. I have an OCD issue that has been giving me immense trouble knowing it is on the phone. I caused much stress for everyone around me because of myself becoming frustrated over it.
I purchased the iPhone on September 28th, 2022. Meaning I am under the 14-days-return-policy.
Below are attached screenshots of a conversation I had with an Apple specialist via iMessage. This person stated I could have the possibility of exchanging the phone for the exact same model in perfect pristine quality.
I purchased the iPhone on September 28th, 2022. Meaning I am under the 14-days-return-policy.
Below are attached screenshots of a conversation I had with an Apple specialist via iMessage. This person stated I could have the possibility of exchanging the phone for the exact same model in perfect pristine quality.