Some streaming sites detect that a VPN is being used and then block the stream. And I don't know yet how they did. Probably detecting some IP ranges.
I've noticed that for my use cases a lot of public broadcasters from e.g. Scandinavia, Belgium instantly noticed that I used a VPN (although the majority doesn't say it with those words but give errors displaying all content) even though I in some cases also created an account with a local address and it might be that it verifies regional IPs of a city vs VPN IP or blocks certain VPN IPs in general. It is a real shame since I would love to see some great content from public broadcasters from around Europe and the world that have top notch content and quite often have English subtitles.
I can confirm the standby bug. I will look into it. Did you also buy the lifetime unlock for Mac version, or just the iOS version? In the first version of the Mac App I accidentally had the iOS lifetime unlock, which I separated then between the two versions (otherwise it wouldn't be sustainable). Otherwise quitting and reopening the app, then hitting on Restore Purchases should work.
So the product has changed after I paid for it? When I purchased it was, as you say, for iOS and macOS but now I cannot use the macOS part of what I paid for!
Yes, it was an error in that version, which was online for 2 days. I'm really sorry about the inconveniences, but unfortunately I can't do anything about it. If you're unhappy with the still low price, you can always get a refund from Apple through the "report a problem"-link, which should work.
Yup, very unhappy as 1) seems the product is in beta and 2) you have removed something which was part of my reason for purchasing.
Yes I had the same problem. My Mac premium version stopped working after I had paid for it. I was told to request a refund from Apple and then re-purchase at the higher price and then request a refund of the difference from @pvalerio .
I purchased, in good faith, a VPN service with lifetime access for both iOS and macOS. What I have received seems to be different. Bugs happen, I get that, but supply me with what I have paid for or refund me…. Simple.
Did you try closing and reopening the app? Have to look into it if that happens on every update.
You should have grandfathered in the early buyers before you took away the combined IOS and MacOS lifetime that your app did early on. That would have been the right thing to do. Other developers have done the same kind of thing.
. I'm doing my best and if one doesn't understand, I can't do anything about it. I try to remind myself that most people actually have no clue what goes on behind the scenes.I'm a programmer (Windows mostly) but I've never done more than just do a simple iOS app / Mac OS app (never put anything on the App Store) - but you'd think Xcode or the App Store would enforce the paid option and grandfather the old ones in by default so the developer wouldn't have to deal with it. <shrug>.
Thanks for your support. Yeah it's sad, but I knew it will happen, I'm trying to not bother too much. Having a father like that also didn't help much
No. I started with an iOS-only app about 2 months ago priced low. I altered the price. All who had bought the old price have retained the unlock, as it should be. Then I published the first Mac version, this was 5 days ago (5th of March). There I made a mistake and linked it to the same Lifetime unlock as the iOS version, which I soon realised was not sustainable. So I introduced the Mac-only Lifetime unlock and updated the App 3 days later (8th of March). So those who bought the Mac app between 5th and 7th of March have this problem, which I can't fix. But the solution is easy, support my altered price model (which is still WAY cheaper than the competition), or get a refund and try another app. **** happened and I sure learned from it, but it is now as it is. Actually I don't understand why making such a hassle. I'm I the only VPN provider? No, there are over 1000 other ones in the App Store. Just get one of them if you don't like what you have here.
Figured the unlock was retained - because I never had the problem and I was always showed as premium throughout all the versions. (I bought mine before the 5th - and of course upgraded to the Mac OS pricing when it was offered). Thank you for that introductory period offer while you did.
I think you are missing the point here. You offered a product, took mine and others money and then changed the product when you realised “you made a mistake”. How is that my or any other customers fault? It’s not, so why should we be treated in the way and need to pay more for what we originally had?