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That’s kind of annoying that they’re making you jump through all of those hoops. The problem should be easily reproducible on their end.
Yup. Reading on Reddit it’s been a known issue on the Beta for some users for over a month before release
 
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Yup. Reading on Reddit it’s been a known issue on the Beta for some users for over a month before release

Im assuming it’s a low priority issue since not a lot of people sync music from their desktop machines anymore and a lot of the few that do aren’t going to pay close enough attention to their storage to notice.
 
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Im assuming it’s a low priority issue since not a lot of people sync music from their desktop machines anymore and a lot of the few that do aren’t going to pay close enough attention to their storage to notice.
That might be true for a lot of people, but I believe there are a lot of us who pay close attention to managing our storage, since it's limited, and many of us do still sync music from Macs. I don't use Apple Music, because I already have an extensive collection that includes many things Apple doesn't have. Any way you slice it, Apple should be more responsible with how storage is used by iOS. It's now consuming about 30% of the storage on my iPad.
 
I’m watching this thread with interest. I haven’t updated yet, but I’ve got 80 GB of synched music that sounds like it will be an issue.
 
it's funny how with mine they said "it's a known issue, engineering are looking at it, we can't give any time scale on a fix".

PS I did just upgrade to 17.0.1 and had to remove the music to do it. When i synced it back on same problem.
 
How did it go?
Unfortunately, the call never happened. She didn't call me or respond to my email. I guess today was a bad day for a tech support rep to deal with this given the launch of the 15 and the transfer issues that a lot of folks had. I will cut her a break for now.
 
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I just came here after having this issue, I would like to know what happens. I was wondering why my phone suddenly dropped its free space to 5GB when I had a lot more space than that free. Tinfoil hat time says Apple did this around the release of iPhone 15 to make people get higher capacity storage phones.
 
Nah. It’s just a bug that seems to be double counting files such as photos or music that you might have synced with your Mac or Windows computer. When I got the 256 GB storage on the 14P, I decided to load all my burned music I’ve saved to iTunes over the years. It shows up in storage as a separate item taking up space even though it’s roughly the same size as my music files. So on my phone synced content is reporting 67GB of space on top of the 67GB for music and 40 GB’s of space for pictures. So that 66GB of space is taking up a lot of room.
 
I just came here after having this issue, I would like to know what happens. I was wondering why my phone suddenly dropped its free space to 5GB when I had a lot more space than that free. Tinfoil hat time says Apple did this around the release of iPhone 15 to make people get higher capacity storage phones.
This cant stand. People are losing a HUGE chunk of memory. It should be resolved. Until then Im not syncing anything to my phone
 
Happening to me as well. I have 50 GB of Synced Content (all music) and 125 GB in Music, which includes all the Synced Content.

One interesting thing I noticed: while this shows up as duplicates in the iPhone Storage page, you get the actual free space in General > About > Available.

For me, there is a 50 GB difference between the 2, so it’s counting the Synced Content as double under Storage but you get the actual free space available in the other page. Surely this will be sorted out in an update.
 
Happening to me as well. I have 50 GB of Synced Content (all music) and 125 GB in Music, which includes all the Synced Content.

One interesting thing I noticed: while this shows up as duplicates in the iPhone Storage page, you get the actual free space in General > About > Available.

For me, there is a 50 GB difference between the 2, so it’s counting the Synced Content as double under Storage but you get the actual free space available in the other page. Surely this will be sorted out in an update.
Interesting. I believe it actually is taking up that storage though as others have said they weren’t able to do iOS updates due to lack of free space.
 
I’m definitely seeing mixed signals on if this is actually using extra space or if it’s just a reporting error.

I saw a post on Apple Discussions from someone with a 64 GB iPad that showed 70 GB used between music and synced content alone.
 
Having the same issue. I have 20gb of music and 19.78 of “synced content” that says it’s from my computer. Its definitely counting the storage as double in the whole total.
 
Same issue. My locally stored music (6.52 GB) seems to also be taking up space as "synced content" (6.3 GB)
 
Happening to me as well. I have 50 GB of Synced Content (all music) and 125 GB in Music, which includes all the Synced Content.

One interesting thing I noticed: while this shows up as duplicates in the iPhone Storage page, you get the actual free space in General > About > Available.

For me, there is a 50 GB difference between the 2, so it’s counting the Synced Content as double under Storage but you get the actual free space available in the other page. Surely this will be sorted out in an update.
For me, even in general / about I only see the same free space as storage data. Hardly anything!
 
Same issue here, iPhone 13 Pro 512gb. iOS 17.0.2.
 

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