It just looks like yet another bug in T-Mobile's IT systems to me. Their order tracking has been awful. Every other time I go to track my phone it says something different (oscillates between 'no date estimate' and '11/2-11/3', says 'UPS' sometimes but not others, shows my $ total sometimes but not others). 'Running' is not an order status I've ever seen at TMo or anywhere. I swear that T-Mobile's IT people are the rejects from the companies that run the crappy IT help desks at big companies. Worst of the worst.
Not to split hairs, but as someone who works in IT who is sick of getting thrown under the bus for every single thing, this ain’t the responsibility of the actual IT department. How this gets conflated with help desks (or even infrastructure and applications is frustrating.)
Anyway, back to regularly scheduled programming. My TMO full-retail 12:35a PDT order for a SG256 was 11/2-3, has stayed that way, and I got charged this morning. My orders via Apple have shipping info via UPS - now waiting for my TMO orders to show shipping info too...