I will agree 12 is a lot - but not all 12 were exchanged. Some went to employees/family. I probably exchanged the 4-5 that I got for myself. Management has verified pictures/videos or replicated the issue themselves. These devices are being captured and sent back to Apple. I am not doing anything malicious here - just wanted to see if anyone else noticed poor QC on these latest MacBook Pros. I think it's strange all the M2 Airs I bought were flawless but Pro has had so many issues.
12 purchases and returns doesn’t make sense. There are lemon laws in place for poor QC products. It sounds to me like abusing the return policy. I would try a product couple of times, if I return it twice, I am not buying it.
OP if you really had 12 defective replacements in a purchase, Apple would have sent you new one after 3-4 replacements or repairs. This is how companies tighten their return policy. Costco had amazing return policy, they tightened after abuse of electronic returns.
Have you ever tried to invoke these "lemon laws"? Lemon laws are largely for vehicles and it is a pain in the ass to actually lemon a car. I had a 2021 Range Rover that qualified as a lemon by the book, but it wasn't worth the headache to fight them with an attorney... was just easier to eat a $10k loss (thanks to the strong car market around the time) selling it than going down that road. Same with these Macs.... I don't think I should be out a new computer to wait for them to repair it.
I didn't anticipate the conversation here would be centered around the returns rather than the actual quality of the device.
I've never had anything but a flawless computer from Apple (and Dell, for that matter). Of course I'm sure it happens from time to time, but 12 in a row?
Kind of reminds of my college roommate that constantly complained about his terrible luck with women - every single one he dated was absolutely nuts!
Maybe - but loud noises and creaks when I adjust the screen on some devices or a whirring/grinding fan is enough to make me think swapping it is warranted. The final one I landed on came with hairline scratches on the bezel (rather than deep scratches on the screen like another device had), which I can live with. Big deal. Last thing I want to do is spend time exchanging.. again I am doing nothing malicious here and I don't expect perfection, but I have never seen such a variation in quality before. I've owned every device apple has came out with and every iteration of MacBook Pro and Air for the last 10 years. Can't remember ever having to exchange. That was the point of the thread.
