Terrible Quality Control - MacBook Pro 14”

[Tenashus1]

My 14" MBP M2 is refurbished. Came with, I think, 3 cycles on the battery. 8 cycles now. no problem buying refurbished. I don't think Apple would have wanted it returned a second time.

 

[Larry-K]

12 returns? maybe try refurbished since they have higher quality control than new devices

At least with Refurbished you know someone actually opened the box and looked at it.

 

[jha]

Tim Cook has been focused on costs in recent years, so product quality hasn't been the same. Obviously, people on MacRumors will try to defend every decision Apple makes.

This is why it’s important to be vocal. Cost cutting will continue if buyers seem content. Feedback may not be read, but his emails definitely are. I’ve never not gotten a prompt reply.

 

[missingar]

I have never received a flawed apple product or met anyone who received a flawed Apple Product, except on Macrumors.



Any pictures or videos for evidence?

17 years buying Apple products of almost every category and only ever exchanged one for a defect—an iPhone 4 which seemed like the back glass was a bit loose. I don’t want to invalidate someone’s experience but post is very odd to me.

 

[Bigwaff]

Like I said, not worth the time and energy.

Wow. Someone has money to burn.

 

[jeremysteele]

Your situation is not normal. Even after 4 exchanges you are venturing into the realm of statistical impossibilities.

12? Yeah... an exaggeration for sure. Speaking from experience I know after 2-3 exchanges they need extra authorization to approve it. In my case it was for an iPhone 6s:

- First didn't start up due to a bad battery
- The second would screech, badly. They didn't believe me until the genius tried calling his own phone from it an experienced the loudest screeching noise he has ever had. Took about an hour for them to get the authorization needed for the third (and thankfully flawless) exchange.

 

[TechnoMonk]

This is why it’s important to be vocal. Cost cutting will continue if buyers seem content. Feedback may not be read, but his emails definitely are. I’ve never not gotten a prompt reply.

Email Tim Cook, he isn’t checking the forums. I have always got a call from some one up in customer relations after I emailed Tim. I would stick to the facts and send him the evidence.

 

[TechnoMonk]

Your situation is not normal. Even after 4 exchanges you are venturing into the realm of statistical impossibilities.

12? Yeah... an exaggeration for sure.

Yeah 3-4 makes sense, one guy getting 12 must be some kind of lottery event.

 

[jha]

Wow. Someone has money to burn.

Not necessarily - it takes a lot of time to keep exchanging and setting up MacBooks. At the end of the day, these are tools.

 

[jha]

Email Tim Cook, he isn’t checking the forums. I have always got a call from some one up in customer relations after I emailed Tim. I would stick to the facts and send him the evidence.

Yeah 3-4 makes sense, one guy getting 12 must be some kind of lottery event.

One would hope. I’ve had similar quality issues with the M1 14” and 16” but didn’t play the exchange lottery.

 

[jha]

Email Tim Cook, he isn’t checking the forums. I have always got a call from some one up in customer relations after I emailed Tim. I would stick to the facts and send him the evidence.

Already did - already had a conversation with executive relations. All is good on my end.

 

[TechnoMonk]

One would hope. I’ve had similar quality issues with the M1 14” and 16” but didn’t play the exchange lottery.

With that kinda luck, you wasting time here. You will likely get some generic opinions. Like I said, email Tim Cook, he would definitely want some one to see why so many of them went to one customer. Did you buy from Apple?

 

[philstubbington]

Anyone else notice quality control is horrible for the 14” Pro since M1 days?

I bought and exchanged a few M2 Pros, and I’ve probably been through a dozen so far and never got one without issues.

Some creak loudly when handled, hinge makes loud clicking noises when moved, scratches on the screen fresh out of the box on several. Last one I exchanged what making a loud whirring/whistling noise from the right fan.

Last one I just opened has deep scratches on the screen. No other issues so will likely just live with it. Am I the only one noticing this?

In a word, nope. Onto my 3rd Mac in probably 12 years, never had a problem with any of them. In all cases, considerably more likely to get bored of them and fancy an upgrade than anything else.

 

[kp98077]

So strange for the 14 Pro, I could maybe understand these quality issues with the 15, since I had to exchange two of them to get the right one what a pain! Maybe try something different model wise? Like turbulence flying an airliner, sometimes, you just have fly out out it.

 

[Larry-K]

I have never received a flawed apple product or met anyone who received a flawed Apple Product, except on Macrumors.

Any pictures or videos for evidence?

Then you've been lucky, or haven't bought that many Apple products.

Since 1989 I've seen about a dozen, not a lot over that course of time, but when you're paying Apple's inflated prices, perfection is to be expected.

That being said, I've never seen a genuine Apple Refurb that had issues, and I genuinely recommend people save a few bucks and get something that's been carefully scrutinized.

 

[HackMacDaddy]

About QC on Apple refurb products: bought a refurbished iPhone 13 for my wife directly at the Apple website. That thing turned itself off while she was at 75% battery in the store at the checkout and wanted to use Apple pay. Later I was able to turn it on and checked it and under System Prefs the Battery showed as NON GENUINE APPLE PART. Can you imagine that? Huge disappointment and somehow unreal.

 

[Larry-K]

About QC on Apple refurb products: bought a refurbished iPhone 13 for my wife directly at the Apple website. That thing turned itself off while she was at 75% battery in the store at the checkout and wanted to use Apple pay. Later I was able to turn it on and checked it and under System Prefs the Battery showed as NON GENUINE APPLE PART. Can you imagine that? Huge disappointment and somehow unreal.

Maybe their quality is slipping then. That's not cool!

 

[mongobongo]

Anyone else notice quality control is horrible for the 14” Pro since M1 days?

I bought and exchanged a few M2 Pros, and I’ve probably been through a dozen so far and never got one without issues.

Some creak loudly when handled, hinge makes loud clicking noises when moved, scratches on the screen fresh out of the box on several. Last one I exchanged what making a loud whirring/whistling noise from the right fan.

Last one I just opened has deep scratches on the screen. No other issues so will likely just live with it. Am I the only one noticing this?

If you're having these issues and live close to two Apple stores, wouldn't you open the box in store to verify immediately that you are getting a flawless device?

 

[Queen6]

If you're having these issues and live close to two Apple stores, wouldn't you open the box in store to verify immediately that you are getting a flawless device?

Works as long isn't a BTO.

Q-6

 

[Newton1701]

I ordered both an M1 14” MBPro and M2 14” MBPro on their respective launch days and both were flawless, and I have an almost OCD attention to detail.

 

[Queen6]

All new Mac's have been good for me, zero returns. In the OP's case there must be issue as Apple is unlikely to keep replacing the MBP for the sake of it...

Q-6

 

[SpotOnT]

This is a funny thread. Three pages in and only about 10% of the comments seem to have read the OP 🤣🤣🤣

 

[Surfsalot]

I think it's strange all the M2 Airs I bought were flawless but Pro has had so many issues.

You didnt check for light bleed then lol, 2 airs I had, 1 a 13" m2 bought used sold again had light bleed, and a 15" m2 returned to apple was the same.
The M1 14" I had was flawless.

 

[F23]

Is this actually true?

yes

 

[toobravetosave]

🫵😃 u believed it