I curious, first, which type of adapter did you buy? What broke? The one like the Apple version or the the spring bar version? How long after did it break. I think you have 14 days to return it. You also could
I have the spring bar version. I had a problem with the first pair (the adapter was very loose locking into the watch), and Lily, without any question, sent out a new pair for me right away. I received it in a couple of days. Second pair was fine. I was very polite in my messaging to her and she was very gracious. She apologized for the problem and I said that it was fine. I was very happy with the service. I am sorry you had a bad experience.