"My 11” ipad pro is fine. So this is not an across the board defect."
- I don’t get your logic at all. You are denying a much wider fact by just your anomaly case.
Last edited:
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
The Verge - Bent Ipad Pro is Normal
- Thread starter tafb
- Start date
- Sort by reaction score
"My 11” ipad pro is fine. So this is not an across the board defect."
- I don’t get your logic at all. You are denying a much wider fact by just your anomaly case.
Maybe he has empathy? Maybe he’s realizing Apple’s quality plummet? I don’t know, but why does it matter? Everyone should not have bent iPad Pros, that part should be obvious and clear.
Good thing it didn’t happen to you though, no wonder you don’t feel betrayed, but what about the others? I don’t think it has to happen to you to feel betrayed that Apple thinks bent iPad Pros are normal.
How can we customers find that acceptable? If we don’t show Apple how offended we are with their senseless logic then how much will they consider preventing this from happening in the newer generation iPad Pro? Will they just let their poor quality in design and poor manufacturing continue?
And if I recall correctly from the article, returning the iPad Pro because it’s bent will not likely be allowed because it is normal.
It’s not that hard to get that the bend is a defect. And what is clearly wrong is that Apple thinks it is normal.
Well, sort of. But this is bad, face it. They need a recall. People aren't stupid. This will not stand. It's not the end of the world, and 'stuff happens', but it's their snap response that's got everyone really 'bent out of shape' (sorry
).It's going to be interesting seeing how this plays out. It's not like this sort of thing hasn't happened before. When Steve was around, he would step up. But that was Steve.
Hmmm
Tim Cook is obviously running Apple. And the cracks are showing. And the excuses are running out.
No. The vast MAJORITY of people have ZERO issue with the new ipad pros. And yes, that makes it an anomaly. Besides, anyone who wants to return one of the new pros for a refund or exchange can. There is no issue. You make it sound like every ipad out there suffers from this issue when the complete opposite is true.
Why would Apple return an iPad Pro that is bent if they consider it as normal?
I ordered the 12.9” 1TB with cellular for delivery. It arrived on the 7th December and was bent out of the box. It had an obvious bow to it. The middle back of the iPad was actually flush with the camera and the corners of the iPad were raised. The box was not at all damaged, it was built that way. I contacted Apple Support and explained the situation and organised a full return.
I then waited until I received notification that they received the iPad and accepted the return before ordering again. The return took a week and then I reordered and my new iPad 12.9”, same specs, arrived today. I’m very happy with this one. It potentially has the very slightest of curves or I could be imagining it on this one as it might be an illusion. This was not the case with my first one. My second one is great.
So while it was inconvenient that I had to order and return via courier (I’m in hospital), Apple did believe me and accept the return and the issue is now sorted.
I then waited until I received notification that they received the iPad and accepted the return before ordering again. The return took a week and then I reordered and my new iPad 12.9”, same specs, arrived today. I’m very happy with this one. It potentially has the very slightest of curves or I could be imagining it on this one as it might be an illusion. This was not the case with my first one. My second one is great.
So while it was inconvenient that I had to order and return via courier (I’m in hospital), Apple did believe me and accept the return and the issue is now sorted.
Mine is perfect. So I am happy with it, but not with Apple! I can even understand that in use it could bend a little easier then previous versions. But it's unacceptable that Apple believes that a customer should accept an expensive new device that is bend in such obvious ways. Damn...
[doublepost=1545286658][/doublepost]
You can always return it the first two weeks for no reason at all. But that Apple believes this is normal, unacceptable!
[doublepost=1545286658][/doublepost]
You can always return it the first two weeks for no reason at all. But that Apple believes this is normal, unacceptable!
It's a little difficult to wrap your mind around. From their comments, they apparently knew many of them were bent and sold them anyway, figuring wtf. So there's a little bit bend. Looks fine to me.
They think by saying it's normal it becomes so.
This is classic corporate delusion. But I'm pretty darn sure they will change their tune within a couple days.
Then everyone will love Apple for being so big about it. Bless them, and little Tiny Tim.....Aw shucks.
They think by saying it's normal it becomes so.
This is classic corporate delusion. But I'm pretty darn sure they will change their tune within a couple days.
Then everyone will love Apple for being so big about it. Bless them, and little Tiny Tim.....Aw shucks.
His posts are getting more hilarious as this thread goes, don’t know how many more times he will tell us his 11 is fine and that he is not worried, like that fixes the poorly built bent ones.
Apple should seriously stop designing with such tight tolerances without margin for errors. They're producing a global product and if they don't want a high reject rate, they should allow more manufacturing margin tolerances by either making the chassis a little thicker, using a less malleable material or adding stainless steel reinforcement plates.
I already raised eyebrows when the 12.9" has the same thickness as the 11", so guess they're issues.
Previously was their keyboard switches which get stuck with dirt that it requires them to have a protective film and now this. Something is seriously not right with the company internal structure
I already raised eyebrows when the 12.9" has the same thickness as the 11", so guess they're issues.
Previously was their keyboard switches which get stuck with dirt that it requires them to have a protective film and now this. Something is seriously not right with the company internal structure
My 1tb LTE SG 12.9 ain’t (yeah i said ain’t) bent. I wedge it in bewtixt a k780 and 3 mobile phones inside a backpack with other items. Hundreds of thousands of these on the market and this website is but a fraction of users. I understand some have this issue and that’s unfortunate, but to feel betrayed and hurt?
Usually these type of devices have some manufacturing defects, lets say around 2%. If the company sees (lot of complains, returns) that the normal tolerance is exeeded i would expect them to investigate if this is the case and take corrective actions...fix the production process
What happens to previous buyers... well this differs a lot. Some companies just leave them on their own, some do recall. Toyota for example is quite famous supporting their existing buyers with recalls if they find flaws later.
What happens to previous buyers... well this differs a lot. Some companies just leave them on their own, some do recall. Toyota for example is quite famous supporting their existing buyers with recalls if they find flaws later.
Technically they are probably correct, it is a thin device and made from a relatively soft metal so any bending could be considered normal from their perspective. This whole statement is just to avoid the potential of massive returns or possibly worse.
I would love to hear Jony Ive’s honest thoughts on this though; is this how he would expect his design to be - bent? Consumers have a right to be disgusted at the statement. Apple made a big deal out of the iPhone 6s being made from their new series 7000 Aluminium because it was twice as strong and less prone to bending. Seems they forget real quick!
I would love to hear Jony Ive’s honest thoughts on this though; is this how he would expect his design to be - bent? Consumers have a right to be disgusted at the statement. Apple made a big deal out of the iPhone 6s being made from their new series 7000 Aluminium because it was twice as strong and less prone to bending. Seems they forget real quick!
Well I guess it’s affecting a lot of users if they want to consider a defect a normal thing to avoid massive returns.
this is just such a crazy statement, I can't help but wonder who at apple it came from, even for apple this is bad. Wonder if they still have a job.
Love playing with the 11" in store. Honestly looks amazing, however can't justify spending that amount of cash and living with a bend. Will stick with my 10.5".
So, vote with your wallet.. refuse to buy this version of the iPad. Those who have already purchased one and are unhappy with yours, sell it and put the money toward something else.
If you just want to throw it away, give it to me. I don't care if it's bent.. so long as it works. I can't afford an iPad right now and would happily take one that has cosmetic issues.
If you just want to throw it away, give it to me. I don't care if it's bent.. so long as it works. I can't afford an iPad right now and would happily take one that has cosmetic issues.
I want to see the original engineering logs and specs that say any bend in the finished product is "normal". When Apple was designing this series of iPad, are you seriously going to say the engineers and structural designers expected a bend in the finished product?
Hell the F no.
[doublepost=1545464309][/doublepost]
Actually, by Apple saying that the bend is NORMAL, yes, they are saying that you can not return it past the normal return period.
And the bend is well down the line from imperceptible.
Hell the F no.
[doublepost=1545464309][/doublepost]
Actually, by Apple saying that the bend is NORMAL, yes, they are saying that you can not return it past the normal return period.
And the bend is well down the line from imperceptible.
I don’t think that he denied that there’s an issue. His logic is simply that his is fine, so therefore not every unit is bent. If you have one that isn’t bent, no problem. If you have one that is, return it and get a different one. Where’s the flaw in that logic?
I can understand why people are upset by Apple’s unapologetic nature. It’s “you’re holding it wrong” all over again. But the problem is easily remedied for those that it affects.