So they couldn't give you just a replacement SIM because you didn't have ID, but they could upgrade your contract and give you a new SIM without any ID????
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
UK eSIM/Dual-SIM Thread
- Thread starter Manatlt
- Start date
- Sort by reaction score
So they couldn't give you just a replacement SIM because you didn't have ID, but they could upgrade your contract and give you a new SIM without any ID????
So I've just received 2x eSIMs thru the post .... guess I need find out which one I should use.
Thanks, just scanned one and added it. However can't do the SIM swap as I can't receive an SMS as they've already disabled my current SIM... FFS
EDIT: Apparently as my old SIM is disabled, I now need to visit a store. The store that couldn't help in the first place. This is comical.
Ahhhh! That’s bad. Happened to me on my first eSim activation because I did things backwards...sim swap, then scan!!
I called up EE spoke to a great guy who did some fiddling and within 20 mins I was up and running.
Sadly, as you know you now need an active line in order to receive the sim-swap code SMS and you can’t get that is you don’t have an active line!!! Not really sure why they had to interfere. When you are given the sim pack you can do everything yourself without their intervention.
I’m having the opposite issue. Turning off eSim causes iMessage to stop working after a while when I don’t want it to.
Could be that this is the correct behaviour, but it just takes a while to happen.
I’ve had that happen to me too. By doing what you’ve done may de-activate imessage for 4-5 hours.
Great well thought out system eh!
I called CS over Skype (no active phone line) and a lovely Irish lady told me that the eSIM was pre-activated. She explained that one of the eSIMs had been cancelled and replaced with the other eSIM, which was pre-activated. She told me the correct one to use. Installed that eSIM and seems to be OK
Good. I really don’t know why they have to pre-activate anything. I was just given 2 packs from my local store.
I called and spoke to Level 2 tech support, they told me that the web chat guys had done it the wrong way, they had done the simswap first, thats why my phone disconnected overnight. Allegedly when I scan the QR code, my number should just transfer over. I need a QR code first though.
They've given me a credit on my bill.
They've given me a credit on my bill.
Essentially renders this whole eSim scenario useless for me until I can send iMessage from that number whether it’s turned on or not.
I’m trying to avoid calls on my days off, not messages. A way to just disable voice on a line would be ideal.
EDIT: brainwave. Gonna try forwarding calls of my primary number to voicemail using the settings. Then leave the secondary number active. Will report back later.
So, I’ve got my eSim, just about to scan the QR code, but I remember the guy on the phone telling me I needed to activate it as a secondary line. Is this correct?
You need to scan the QR code to add it to your phone then if you want to replace your current sim go here https://myaccount.ee.co.uk/app/activate-sim
The other thing worth pointing out is that Primary and Secondary are just default labels applied to the lines. You can call them what you want afterwards. I’ve relabelled them Work Line and Personal Line.
Ok, now I'm really confused.
I activated my eSim, and assigned it to my personal line, However, my personal line now shows 000000000 as the phone number, and the Business line shows my phone number.
When I dial from my phone, my actual number appears on the phone I am trying to call, but shows as coming from Personal (which should be 0000000)??
I also don't appear to be getting 4G?
Basically, I want my personal number (which I believe is now on eSim), to handle the majority of calls, and all data, with the physical sim (not-yet inserted) to be calls and SMS only.
How can I go about fixing this?
Stewart
I activated my eSim, and assigned it to my personal line, However, my personal line now shows 000000000 as the phone number, and the Business line shows my phone number.
When I dial from my phone, my actual number appears on the phone I am trying to call, but shows as coming from Personal (which should be 0000000)??
I also don't appear to be getting 4G?
Basically, I want my personal number (which I believe is now on eSim), to handle the majority of calls, and all data, with the physical sim (not-yet inserted) to be calls and SMS only.
How can I go about fixing this?
Stewart
You need to wait. It’s not instant. A reboot of your phone normally helps.
Read this https://community.ee.co.uk/t5/Apple/Dual-SIM-for-iPhone-on-EE/td-p/729577
Read this https://community.ee.co.uk/t5/Apple/Dual-SIM-for-iPhone-on-EE/td-p/729577
It seems to have sorted itself out now, after I put in my business physical sim.
Is there anyway I can check 100% which number my data is being used from. I just want to make sure that the data is being used from my personal number and not my business number.
Is there anyway I can check 100% which number my data is being used from. I just want to make sure that the data is being used from my personal number and not my business number.
I warned that this could happen earlier in the thread, the EE system often deactivates the old sim on dispatch of the new sim, it’s done that since the days of T-Mobile.
Settings/Mobile Data/Mobile Data
You’ll need to trust Apple on this!! Hope it works as intended. The entire dual sim is flakey as anything on iOS currently.
I thought as much.
Erm, another quick question. When my business number rings, my Apple watch is showing the calls, but when my personal one rings, it doesn't show them. Can I set it up to show both? Or at least change it?
Just tried mine and my watch shows for both. In the Watch app for phone I have “mirror phone”. If that is not your problem I can only suggest rebooting both devices.
So I'm curious how many eSIMs you can have ... only because I have an eSIM and a physical SIM and it still gives me the option to add a data plan.
There doesn’t seem to be a fixed limit. Just that only one can be active at a time.