In the span of 20 minutes, I'm sure I killed the app and refreshed like 100+ times.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPhone 15 Pro Max Upgrade Program Members Get The Shaft
- Thread starter captrlp
- Start date
- Sort by reaction score
I had the same experience as many of you. I was opening/closing/reopening the app over and over. Didn't get into the store until 8:10. Then, multiple errors saying my info couldn't be loaded, try again later. When the order finally went through at about 8:15, I had the October delivery estimate. First time since joining the IUP in 2016 that I won't have a launch day phone. And the first time the App has let me down. It had become so easy over the years...just open and a couple taps and done...that I forgot about the stress of it all. First world problems for sure, but it certainly makes me question the benefit of the IUP.
My theory is that they thought it would help to make it "easy" with prepreorders, but all those people tapping two buttons flooded the servers
I had my iPad and iPhone up and ready, store finally came up on my phone about 8:08am (Eastern Time) but luckily my pre selection was ready and the usual quick 2 taps and I had launch day delivery secured for the Pro Max in NT color. I was shocked how long it took for the store to come up but no issues once it did.
Took me two minutes to get in thru the app. first time was ready to checkout and it errored out. Freaked out, then got back in and no automatic popup to finish my order. saw the pre order on top, clicked it and 10 seconds later without reading anything it was done deal. Confirmation email at 5:03 pacific time. YMMV
I got really upset with the Military Site. It finally came up about 8:14 got my order in with a trade in of a IP 12 (ordered a 15 Pro Max 256 Black). Finished order in about 4 minutes but by then dates to ship had already slipped to 2-4 Oct. Order confirmation Email was sent a 8:24 by Apple.
I guess I’m one of the lucky ones although I’m not sure how it happened. I’m on IUP and did the pre Pre-order process of saving my information. At 8 am the store was down so I started going between my iPad and phone closing out and reopening the app. I was finally able to get to the point of pressing the place order button but got a session expired message. After that my pre order information was gone when I finally got back in and I was never able to complete my purchase after trying several times. I was getting frustrated but kept on trying. Eventually I received a notification on my phone of a charge to my credit card. It was the taxes for the phone from Apple. I checked my email and was surprised to find I had an order confirmation and a delivery date of 9/22. I guess my order went through when I hit the place order even though I got a session expired message.
My IUP was complete three mins in, 2 mins to get into store. Guess I was fortunate, hate that beginning when no one can get in.
There is no reason that people who take a loan out for a rather small purchase should get special treatment.
Agree 100%. The entitlement some are showing here is bewildering
Yah don't understand how IUP people are supposed to get special treatment. Everyone should have the same chance which is what happened.
Agreed and I bought mine with my Apple Card since it’s 0% interest. May as well keep more money in my pocket. I was bummed, but it’s a smartphone, not life or death.
As a side, my dates are the Oct 9-16th estimated delivery. You all ever see those dates move forward? This is the first time in years I have bought from Apple’s online store and of course, my dates got bumped back like many others due to online issues.
I'm sorry you had such issues, and I've heard of several who also faced problems with accessing the site whose delivery dates slipped up to 3 weeks from launch.
I'm on the IUP as well, and I completed my order within a minute of the App Store going live with a launch day delivery date.
I'm on the IUP as well, and I completed my order within a minute of the App Store going live with a launch day delivery date.
That’s expected when the Apple servers/systems get hammered with every one trying to order. I doubt Apple has special privileges to certain type of buyers.
This was definitely one of the worst preorder days in years. I was running three devices trying to get in. My phone was admitted into the store around 8:05 but kept erroring out retrieving the preorder IUP. My iPad made it in around 8:15, and the desktop around 8:20. The desktop, even though it was the last to be admitted to the store, was the only device that could process the preorder. Apparently I ordered a combo that nobody else wanted because I still ended up with launch day delivery. Very thankful, but it was a frustrating morning.
Yes, it was a mess. I'm in the upgrade program and had pre-set everything the day before. I had my iPhone and iPad waiting for the Apple Store app to start at 8:00 a.m.. It was about 8:10 and still nothing. So I used my Mac .. used Chrome as I didn't even think about Safari. I was finally able to get in that way and it still was not a smooth experience. My confirmation email came at 8:19. Usually I am done by 8:05. This was really bad.
i wanted to opt out after getting my 13PM. I had to log into CitizensOne using my loan number, which came from my initial loan email. Then I had to pay the device off. There may have been some other steps between but I don’t remember entirely.
Attachments
I also needed to call them to inform them that I wanted closing the loan and paying it off. I could not just pay off without telling them. I paid it off via phone and they closed it off. Then, they sent me an email confirming the closing.
Presumably because they are the most loyal customers, with a more significant financial commitment than others.
Maybe it could be a “perk” of membership.
How is that more “loyal” than outright buying a phone every year ? Or owning a number of other Apple products?
As far as loyalty, I’ve owned Apple products starting with the Apple IIe…
Enrollment in the IUP provides no greater financial commitment then paying 100% upfront for the phone, both present an opportunity cost.
I get this desire for “VIP treatment”, but that should come at an additional cost separate from phone price.
On AUP for 5 years now. I have never felt like a VIP or privilege. Gold and Platinum Amex here too. I still don’t feel vip or privilege with these cards in my wallet. Overall it’s a great program for those yearly upgraders like me. That’s all. At work I’m vip and privileged. Why? Cuz I’m the BOSS!