So very tempted every Apple Store in my state has my model. But I’ll lose $170 in trade in so I’ll just do a down payment of $200 to even it out. Now let’s see if the partner wants to go to Hartford. ….
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Other Verizon iPhone 15 / 15 Plus /15 Pro / 15 Pro Max, Pre-order & Status / Delivery Thread
- Thread starter StaceyMJ86
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If I were you, I’d wait a little bit more. Remember I had the exact same feeling as you but they went through for me.
I couldn’t avoid the temptation, so that’s why I canceled. Then, I ordered online at the Apple Store and picked up my phone an hour later.
I had 11/17 ship date. I called Verizon and was told that it’s still tracking like that. It may change and even ship weeks earlier. I didn’t want to gamble and see.
Picked up a 15 Pro from the Apple Store and traded in my 13. When doing a dummy order in the Apple Store App, it says that I have to pay about $17 for 2-months and then it drops down to $4.69 a month. At the store, the rep said that it was going to be the $17 a month with Verizon financing. Do I need to reach out to Verizon after those first two payments of $17 happen or will the bill just know to drop to the lower rate?
Yup you saw Verizon basically replaced their 3-year promotion with a "Free iPhone 15 Pro on us" and went on to say blah blah can be on an existing line or new blah blah and didn't say much about trade in values.
I’m giving Verizon until Monday. If they don’t ship it out or charge my card by then I just won’t be upgrading this year. Maybe iPhone 16 will be better. I thought about the Apple Store I don’t want to lose my promo and it’s just not worth it to upgrade this year. Apple and Verizon did a terrible job this year. Over promise under deliver.
I’m glad most got theirs already on the forum. Enjoy your new devices! I’ll keep my 13 pro max and just live with having to charging it up because the battery life sucks. Oh well. I only wanted White because my Cat died and he was white and my best friend. Just the icing on the cake to a terrible year.
At least I got to have fun chatting with everyone during their adventure. If anything changes I’ll update here but I’m afraid to say my next update will probably be my cancellation screenshot. 😐👍
I’m glad most got theirs already on the forum. Enjoy your new devices! I’ll keep my 13 pro max and just live with having to charging it up because the battery life sucks. Oh well. I only wanted White because my Cat died and he was white and my best friend. Just the icing on the cake to a terrible year.
At least I got to have fun chatting with everyone during their adventure. If anything changes I’ll update here but I’m afraid to say my next update will probably be my cancellation screenshot. 😐👍
Be careful with the iPhone on us deal. Thats with the highest rate plan (Ultimate Unlimited). Do the math and make sure you see the full value including what the plan is.
My son is going to be getting his first phone soon and the will give him a 'free' 14 pro but that's with the UP plan. With the cheaper plan and paying more for the phone, it actually is a better deal that way.
Good luck. Hopefully Verizon responds to you by Monday. If not, it's been a pleasure chatting with you and hopefully see you around this forum!
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I hope you do get a resolution by Monday. And also, you have my sincerest condolences on losing your cat. I hope things get better for you and I hope to still see you around the forums.
Nice. Thanks for the reply. Hopefully that 10-27 date was pushed up and my tracking number appears since I was charged yesterday!
Thank you for the kind words he really was my best friend. Like a cat dog. Everyone here seems to be really kind. Don’t usually hang around forums because it brings down my mood but MR is probably the one of the nicest communities out there.
I do have a Mac, couple iPad pros. So I guess I’ll stick around to help others and possibly be helped when I need assistance.
Here’s a pic of him. It’s relevant because his name was Snowball. When my phone arrives (if ever) it will be promptly renamed to SnoPhone. This photo was taken with the 13 pro max which still takes great photos! Wish I could test out the new iPhone camera on my buddy. that was always the fun part. Taking loads of cat photos in different lighting and locations. 🤣 this year will be photos of autumn leaves and landscapes.
Verizon better ship my phone soon. So I’ll stop whining.
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Verizon is definitely holding onto stock for new lines. My friend added a line of the same phone Im ordering and they had the phone within a few days. It’s insulting to someone like me so has been patiently waiting for my turn. I also find it funny they’re saving them for new lines/accounts when Verizon has been losing more customers than they’ve been gaining lately. So in the end all they’re doing is upsetting loyal customers. First world problems totally though.
Condolences about your cat. But I don't really pay attention to the inner workings of the corporate world. I just cared about getting my iPhone but luckily for me they went through and funny enough, this was more in line with my original plan which was to wait until after launch (October-November) and get a green iPhone 15 Plus before they announced the 3-year promotion. When they announced it, my mom nudged me towards the 15PM. Funny how life works out in the end huh?
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So I received this in my email. I know this should reset once my device ships but the way the email is worded it infers I’ve had my device for 10 days already and time is running out.
I contacted Verizon wireless and wanted to tell them that this email is confusing especially since I got an email saying my order was delayed. Now I’m getting emails telling me I only have so many days to get my old device back. They’ve taken so long to ship my order even their system is confused. Well long story short the rep didn’t seem to understand what I was telling them and just kept repeating the like my order will ship on the 27th I told them I understand that but I shouldn’t be getting emails telling me I need to return my old device and the way the email is worded it infers I’ve had my new device for 10 days.
Then I realized they’re outsourced and there is a language and understanding barrier. When did Verizon start outsourcing their customer service? I’ve been with them 12 years but I rarely ever call or contact and when I did I’ve always gotten someone competent and understanding. This time it’s like they don’t live in the US and have probably never used Verizon wireless.
They’ve really gone down hill. From confusing emails. Over promising and under delivering from Apple. The network is getting slower and unreliable. Cutting corners everywhere. I feel like I’m using sprint now.
I contacted Verizon wireless and wanted to tell them that this email is confusing especially since I got an email saying my order was delayed. Now I’m getting emails telling me I only have so many days to get my old device back. They’ve taken so long to ship my order even their system is confused. Well long story short the rep didn’t seem to understand what I was telling them and just kept repeating the like my order will ship on the 27th I told them I understand that but I shouldn’t be getting emails telling me I need to return my old device and the way the email is worded it infers I’ve had my new device for 10 days.
Then I realized they’re outsourced and there is a language and understanding barrier. When did Verizon start outsourcing their customer service? I’ve been with them 12 years but I rarely ever call or contact and when I did I’ve always gotten someone competent and understanding. This time it’s like they don’t live in the US and have probably never used Verizon wireless.
They’ve really gone down hill. From confusing emails. Over promising and under delivering from Apple. The network is getting slower and unreliable. Cutting corners everywhere. I feel like I’m using sprint now.
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You wanna the hard truth? Verizon's been outsourcing their customer service out to places like China and India for 20 years now. Trust me, I'm from a family that works in Verizon. One family member is retired; another isn't. Why do you think I got these discounts for my 15 PM? You wanna notice how a rep isn't from America? Hint: Look at their English; they tend to speak in broken English.
Sounds like to me that they DO expect to send your new iPhone out on or before the 27th. Remenber my order had my 15 PM listed for October 13th to be sent out but they actually shipped it out on the 11th and I got my PM last Friday. So you might get your new iPhone likely by the end of this week or the beginning of next week. So Verizon might think it's too late to get your old phone back. My old 13 mini is still here with me. I will be dropping it off at an UPS store next week. It's sitting in that envelope that I showed off in one of my pictures earlier in this page. It says on the website says November 12th is the deadline for me.
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I left Sprint 12 years ago because it just didn’t work. Verizon has been awesome for the most part. I’ve never needed to contact them hardly ever. I guess I got lucky getting a competent person every time. And the broken English is what gave it away. I took screenshots of the entire interaction. They merely thought I was complaining about my delivery date and it wasn’t about that.
The line that gave it away was when they just pulled up my account and said. “We will look at order information please”
Huh? Do you need more order number? Do you have my order number? Are you looking at my order info and asking me to please wait. It just didn’t make sense. So I eventually asked do you need my order number and just as I hit send they were already replying with info that my order won’t ship until the 27th. I know this but why does your trade in system think I already have it. They didn’t grasp that. I thanked them for there help and ended the chat defeated once again