Honestly, Sprint was always a junk provider even before the merger with T-Mobile. Junk provider these days? Spectrum.
Sprint was always trash but they were my first carrier I had for a few years when I was in my 20s then I couldn’t take their crap service and switched to Verizon.
They laid Americans CS Reps off 20 years ago because politics allowed it to happen. So I don't believe you can turn it around when foreign CS was always crappy. Apple even depend on outsourced CS reps; they just do it a little better. A lot of corporations do foreign CS these days.
The one time I called Apple I got someone from Georgia. She was awesome! I usually have good experiences with reps. Not so much Verizon lately. But I don’t call either often so I have no idea where they’re from. They could be from mars I just want comprehension of my issues
Some of them can fake accents. Most of them NEVER use their real names. They use English names to fool unsuspecting customers.
People can RARELY get American CS reps from Apple but odds of that happening are really tiny.
The last time I had to call Apple was about a year ago (about an AppleTV issue). Got a guy who happened to also be a Wisconsin native, so we spent the down time while he was waiting for his system bitching about the Packers.
Blue 15 PM here. Mine took a MONTH to get here. I'm grateful because if it got here too soon, I would have dealt with the overheating issue but luckily my PM shipped AFTER the fix was patched in. So I didn't need to worry about the whole issue with overheating.
How does it work if you try to then exchange the phone for a different model or color within the 14 day period at the Apple Store ? Do you lose the bill credits and just get the instant credit ? Or can you exchange it for new device and still get the bill credits ?
Next day got an email that one of the two had "shipped" although that was a lie, it was just "label created" for a day, then they sent an email saying the other was delayed a week, then the next day it said that one had shipped too. Of course that was Friday so nothing happened until Monday. One of them still says ships on Oct. 20 on Verizon's order page, even though it's already shipped. So a lot of weirdness, but supposedly both will be delivered tomorrow.
When I was trading in a T-Mobile iPhone I had to make sure it was unlocked and paid off before they could complete the trade in. That was last year when we switched back to Verizon after our terrible decision to try T-Mobile for a few months.
Exactly why I won’t leave as much as I give Verizon hell. Friends with T-Mobile always have worse speeds and coverage in our mountainous terrain. The only comparable service here is AT&T but they have capacity issues around here and pricing is the same roughly.
I liked nothing about T-Mobile. At first they made it sound all fantastic and so fast yet so cheap. So the first month or so we experienced that. But then my husband who is a fuel truck driver kept getting dropped calls constantly and our phones would be in SOS mode all the time because the towers were down in our area. It got to the point that we just paid for our phones outright and closed the account and went back to Verizon. You get what you pay for. I’d rather pay a little extra money to know my service will work and be reliable. Oh not to mention the lady that hooked us up on T-Mobile ended up being an accessory to a MURDER in town. 😳 That’s why I traded the T-Mobile 14 Pro Max in (and I was tired of purple already) because she touched my phone, and she used those hands to dismember a body too!! Eeeeeeeeek!
