If you ask anybody on the phone from these companies what exactly this fee is for, you will never get an answer....
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Other Verizon upgrade fee
- Thread starter Knowlege Bomb
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If you ask anybody on the phone from these companies what exactly this fee is for, you will never get an answer....
I switched to Verizon mid-cycle from TMobile so this is the first time I am seeing this "upgrade fee." I've been on the Apple iPhone Upgrade Program for years and have never seen it. I am also on a Verizon eSIM so I'm wondering if it might be harder to get this fee waived now because of that.
I wish I read this thread before i placed my order. So I placed an order through the Apple Store app, and selected Verizon instead of SIM free. There was another screen, and I selected that I would activate later. My e-mail confirmation doesn't have the $40 upgrade fee, and I'm also paying full retail price. I'm not sure if I should expect to see the $40 upgrade fee later or if I'm in the clear since the e-mail didn't have that fee.
They're discounting the fee for online and app orders. Mine is $20 too which I'm going to call to see if I can get it waived.
Live chatting with Verizon now to try and get it waived.
UPDATE: Waived.
UPDATE: Waived.
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Another reason to always purchase the unlocked version. Plus, it won’t have the Verizon bloatware loaded on it.
What does Verizon pre-load onto the iPhone? And wouldn't you be able to easily delete it? I don't recall them pre-loading anything though. It's not an Android phone so worst case you reinstall the OS when it arrives.
Not at all. I simply asked what the fee was for and he offered to waive it. That was it.
Seems like they have this fee because not everyone calls in to ask to have it removed. I wonder if they figured you ask, they will just do it. The people who don't ask, well, it's free money for Verizon.
That's good to hear, I've had issues in the past getting them to waive the fee, last year I did 2 iPhones and the best they'd do was to waive 1 fee. It really was a battle to get the 2nd one waived. Had to take it to a supervisor 2x. Also to note, I had 4 lines with them at that time.
Maybe is because they want to keep me. I will be only 1 year next month that I've been with them after ditching AT&T.
just chatted with a virtual agent and got my adjustment. At first he was only willing to give $20 but I politely asked if he could adjust it to $40 and he went to ask his supervisor.
I did the same thing. I'm thinking that if you remove the SIM, and just put your existing one in it, it might move around the automatic activation and prevent the fee. However, it may be linked to the IMEI.
AT&T charges that same fee. Even if you return/exchange a new phone within the 2 week return window, they charge another $40 fee. Happened to me last year when I decided to trade my brand new xs for an 8plus just a week after I had bought it.
Only if you buy an unlocked phone outright and pay in full upfront.
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They’ve always waived it for me. I don’t know if it’s a factor, but I’ve been a customer since 1989.
I just got off of Verizon chat. They couldn't waive the fee because I already ordered, but they added a credit to my next bill. It took 3 different reps before I got a yes. Some of their questions were ridiculous.
The first rep told me they could only waive the fee if I purchased a case, screen protector AND a walled, wireless or car charger. After push back, they told me they couldn't do anything and I could call customer service to talk to the loyalty team. I asked if I could chat with customer service and was told no. I ended the chat and started another one. The second rep told me that since I purchased online my upgrade fee was already reduced to $20 and they couldn't further reduce it. They then told me the following (which I couldn't believe):
"However, there is a way to get some of the money back from the upgrade fee! If you have any old phones lying around, you will be able to trade those phones in for cash! Do you have any old phones lying around?"
I told them that I'm a long time customer and that I would prefer to have a credit added to my account for the upgrade fee. They then told me they couldn't do anything, but could transfer me to a customer care agent (guess the 1st agent was wrong). I asked the customer care agent to add a credit to my next bill. They reviewed my account and then gave me the credit.
The first rep told me they could only waive the fee if I purchased a case, screen protector AND a walled, wireless or car charger. After push back, they told me they couldn't do anything and I could call customer service to talk to the loyalty team. I asked if I could chat with customer service and was told no. I ended the chat and started another one. The second rep told me that since I purchased online my upgrade fee was already reduced to $20 and they couldn't further reduce it. They then told me the following (which I couldn't believe):
"However, there is a way to get some of the money back from the upgrade fee! If you have any old phones lying around, you will be able to trade those phones in for cash! Do you have any old phones lying around?"
I told them that I'm a long time customer and that I would prefer to have a credit added to my account for the upgrade fee. They then told me they couldn't do anything, but could transfer me to a customer care agent (guess the 1st agent was wrong). I asked the customer care agent to add a credit to my next bill. They reviewed my account and then gave me the credit.
Only took about 10 minutes (6 of it being on hold waiting for the reps to connect) and since it's chat on line and not calling it wasn't too bad. If I couldn't get a yes in 3 tries, then I was going to just stop.