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Love-hate 🍏 relationship

macrumors 68040
Sep 19, 2021
3,057
3,235
I've had my 14-inch MBP almost two months now (received it on 24 November). I noticed one small imperfection in the anodizing right away. It's a small dot in the left side near the headphone jack. It's really only noticeable in certain lighting conditions, but is definitely there.

I called up Apple to see what could be done. Since it is only a small cosmetic issue, and everything else worked perfectly, I was reticent to get a replacement. They said I could get a replacement but I would have to send my current machine back first. Since I have a CTO model (M1 Max/32GB RAM/10 CPU/24 GPU), I was quoted a 3-4 week wait time.

Apple offered me an alternative in the form of a $200 refund due to customer dissatisfaction. I took the refund and have been happily using my Mac since without any issues.
where do you live ? that is pretty uncommon .
 

arvinsim

macrumors 6502a
May 17, 2018
823
1,143
I have a mbp pro from end of november, early december batch. Seems fine without any issue, i havent seen any weird gap in the bezel nor anything else that is off or strange. To me imperfection are mostly on the software side. No free drivers for xbox controller nor ntfs drives. The annoying quarantine system with applications outside of the apple store. Outdated OpenGL renderer... etc..
How does one know what batch his laptop was manufactured.
 

aevan

macrumors 601
Feb 5, 2015
4,539
7,236
Serbia
If I'm buying a premium product which prides itself on quality/workmanship/etc (and is priced as such) then I will return it for these types of flaws. That's also why Apple offers the 14 day returns for any reason (at least in Australia).

No different to other premium or luxury goods. My wife bought an expensive leather handbag that had stitching which looked slightly misaligned from the front and we returned it both because it was hard to unsee, and it would also have impacted resale values in the future too. Had it been a cheap $1k handbag I don't think we'd care since that is a bag which would probably get regular use and exposure to elements such that a minor workmanship issue wouldn't be a cause for concern... but when you're buying things which are in the premium league and you're clearly paying for quality/workmanship, it seems sensible not to accept anything which is imperfect.

Maybe if I was earning millions it wouldn't be worth my time to return it, but I'm not.

A luxury handbag is a cosmetic item, so cosmetic imperfections are taking away from one of its primary functions. Replacing it because of a cosmetic issue is normal, because you bought it to look good. Replacing a functional hiker's backpack, on the other hand, because of a slight discoloration - is a different case, even if it's expensive.

A premium notebook is, while usually attractive, not a cosmetic item. I love how my Apple devices look, but small cosmetic issues are not as important, because their primary function is not to look good. Again, there is a balance here - some cosmetic issues warrant a replacement, in my opinion, because you do want to get a quality product. But returning a MBP because of, say, light leaking from the keyboard - that's not worth the time and effort. Especially since the results might be worse.
 

Reggaenald

Suspended
Sep 26, 2021
864
798
All I’m gonna say about this is, I had multiple ~2k MBPs 2017, iPhone SE’s 2016, X’s, 11P’s, all of which had considerable quality issues. Every single one. New ones, as well, not second hand. Either from Apple or a Carrier.
My MBP is garbage, had I paid for it I’d be mad as can be. I hope for you to find a unit that delivers in what you paid for, but in my experience your gonna return them often until you get the one you’re actually pay for.
 

lambertjohn

macrumors 68000
Jun 17, 2012
1,654
1,720
The only imperfection my 14" MBP had was that it was too #$&% expensive! So I returned it and went back to an M1 Air. Life is good now, and my wallet is no longer empty.
 
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TechRunner

macrumors 65816
Oct 28, 2016
1,345
2,327
SW Florida, US
My expectations of cosmetic perfection tend to exist on a sliding financial scale. If I'm buying a $500 laptop, I'll be much more accepting of a cosmetic issue than I will on a $5000 device. A slightly misaligned panel in the interior of a new $20K car, for example, would be acceptable to me (and was one time). The same misalignment on a $120K vehicle, however, would not.
 
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fwmireault

macrumors 68020
Jul 4, 2019
2,288
9,705
Montréal, Canada
It’s not a technical issue by any mean and it’s insignificant but I would love the MagSafe connector to be color matching the space Grey MBP. Not a big deal, but this is the kind of detail that Apple is usually careful of
 

currocj

macrumors 6502a
Jul 8, 2008
651
913
Earth
I’ve now returned two 16” M1 Pro laptops.

The first one had a click in the hinge, when closing. Other than that, everything was perfect: No display issues, solid keyboard etc.

The second one had the issue with gaps between the bottom of the display, and the bezel (there’s at least one thread on the issue here on MR, as well as threads on Reddit.) Also, some of the keys felt “tappy” and not as solid as the first unit.

Both were returned.

I’d love one of these laptops, but at the price they are, I expect them to be defect free.

Am I expecting too much?

Would you have returned the units I returned, given the defects? Or would you have kept them?

I don’t like the “return game” so I’ve decided to refrain from ordering again.

I’d like to know if your machine has any defects/imperfections, and if you kept it?

Thanks in advance.
Returned my first one because there was a slight blemish with the touchID button. Then I bumped up from 512 to 1tb. 2nd one, flawless in every respect. Best computer I've ever owned by a mile given the current tech available on launch day.
 
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droidgod

macrumors member
May 19, 2015
54
71
Got a M1 Max 16" (32 GB 2TB). Used it for more than a month now. Flawless and perfect. I am happy I lucked out, if indeed there are significant number of people getting theirs with issues.

I feel small things like you describe would not have affected my daily use but it would have made me restless and driven me insane. Which is why I am glad mine has looked and has behaved flawlessly so far.
 
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tbobmccoy

macrumors 6502a
Jul 24, 2007
969
219
Austin, TX
I’ve now returned two 16” M1 Pro laptops.

The first one had a click in the hinge, when closing. Other than that, everything was perfect: No display issues, solid keyboard etc.

The second one had the issue with gaps between the bottom of the display, and the bezel (there’s at least one thread on the issue here on MR, as well as threads on Reddit.) Also, some of the keys felt “tappy” and not as solid as the first unit.

Both were returned.

I’d love one of these laptops, but at the price they are, I expect them to be defect free.

Am I expecting too much?

Would you have returned the units I returned, given the defects? Or would you have kept them?

I don’t like the “return game” so I’ve decided to refrain from ordering again.

I’d like to know if your machine has any defects/imperfections, and if you kept it?

Thanks in advance.
I have no defects on mine. 16”, base model.
 
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Spotlighter9

macrumors regular
Apr 28, 2021
219
234
I have a 16" M1 MBP BTO that has a tiny burr (chip in the aluminum) in the top case seam just under the HDMI port. I noticed this when unboxing, but because it was mostly a cosmetic defect that I don't look at everyday, did not affect the MBP functionality, and the rest of the MBP was so damn perfect, there was no way I was returning it, especially given the wait times for BTO.

With respect to your two issues, I would have definitely returned any clicking or creaking in the hinge, as those imperfections run the risk of future spontaneous display cracks that are hard to prove physical impact or abuse did not cause. However, the gaps between the bottom of the display and "Tappy" keys are more subjective. I have the gaps between the bottom of the display myself, but believe that virtually all of the new MBPs have this given the design if you look hard enough and they are probably more glaring on the bright Silver then my Space Gray. I would never return an otherwise perfect MBP for this alone. The "Tappy" keys, well that's hard say. These key caps are not glued down, but rather clicked into place on the scissor mechanism. Are some a little rattly, perhaps.
 
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dburkhanaev

macrumors 6502
Aug 8, 2018
295
170
1. My speakers sometime have this feint crackling sound (like a HDD working) at very low levels. It's barely audible, many people have this issue and I decided I don't really care as you have to put an effort to hear it. I hope Apple will fix it with some fw update, but even if they don't, it's fine.

2. After keeping the lid closed for a while, there is a slight (like really slight, barely noticeable) sticking sensation, but nothing like I had on previous MacBooks. It's really feint and if it doesn't get worse, I totally won't mind.

3. Finally, the keyboard leaves dust marks on the screen. They are not large, but in time they will become permanent (based on experience). I had this (and worse) on all of my MacBook Pros and they are never visible when the screen is turned on, so they don't bother me much.

I assume that I also have "backlight leaking" from some of the keys (some of them have thin lines of light when looked at an angle) but I had this on literally any keyboard with backlight that I ever used.... caring about this is beyond my understanding. If this bothers you, I don't know what to tell you. So I'm only mentioning this because I've seen people mention this. I don't even consider it an imperfection.

So, these things. I wouldn't bother replacing my Mac because of them even if it was hassle-free (if I lived in US, here it is more of a hassle) and I sometimes find it strange how people return several units because not everything is "perfect". The stress and waiting is not worth it. It doesn't have to be perfect, it needs to be reliable and work well. Nothing is perfect. If you think the cost entitles you to some unrealistic perfection, perhaps you're not actually comfortable with the price.
It is worth every penny to get one of the transparent screen protective films that fit your model MBP. Not the really cheap ones and you can get them in matte or gloss. But I have learned over the years that it will protect the screen from the keys and especially from the oils from your fingers that can then transfer to the display and erode the protective film. I've only had that happen on one MacBook Pro in the past and it was entirely cosmetic. But it took Apple a long time to admit that the peeling away of protective coating on the glass was a defect and I missed the window on the free repair program. I also personally bought a clear thin protector for my keyboard and a custom fit protective case to snap onto the outer MacBook casing. I bought this MacBook pro at the end of 2019 and it still looks like the day that I bought it.
 

EntropyQ3

macrumors 6502a
Mar 20, 2009
718
824
I bought this MacBook pro at the end of 2019 and it still looks like the day that I bought it.
Do you, though?

Once you die, will someone remember you by your pristine 2019 MacBook Pro, or will it end up as electronic waste?
While I’m easily the most careful with things in my family and use them for a good long time, in some cases probably for the rest of my life, the only thing I care about really trying to preserve is a book from 1638 where I more look at myself as a temporary custodian. My own stuff is here for me to use and enjoy as I live, and if that means the odd scuff mark - well it’s not as if I don’t have them myself. And my battery is continously degrading. ?

And the things I’ve inherited, well I appreciate the wear! They are the marks of my grandfather, his use, his hands. If the wear wan’t there, it would just be an object that existed during his time, it would show no sign of him, no presence. Now when I see the wear from his hands, I remember the roughness of their skin on my cheek as a boy.

Perfection in devices, as in skin, is a marketing myth. It was never worth much in the first place.
 

macintoshmac

Suspended
May 13, 2010
6,089
6,994
I’ve now returned two 16” M1 Pro laptops.

The first one had a click in the hinge, when closing. Other than that, everything was perfect: No display issues, solid keyboard etc.

The second one had the issue with gaps between the bottom of the display, and the bezel (there’s at least one thread on the issue here on MR, as well as threads on Reddit.) Also, some of the keys felt “tappy” and not as solid as the first unit.

Both were returned.

I’d love one of these laptops, but at the price they are, I expect them to be defect free.

Am I expecting too much?

Would you have returned the units I returned, given the defects? Or would you have kept them?

I don’t like the “return game” so I’ve decided to refrain from ordering again.

I’d like to know if your machine has any defects/imperfections, and if you kept it?

Thanks in advance.

I bought this computer to use it, which I am, happily. When not working on it, I am enjoying streaming videos in HDR on this display, and playing games using CrossOver. I am sure there are imperfections in my device too, but am I going to insult the worth of the time in my life by looking for them specifically? Hell, no!
 

aevan

macrumors 601
Feb 5, 2015
4,539
7,236
Serbia
It is worth every penny to get one of the transparent screen protective films that fit your model MBP. Not the really cheap ones and you can get them in matte or gloss. But I have learned over the years that it will protect the screen from the keys and especially from the oils from your fingers that can then transfer to the display and erode the protective film. I've only had that happen on one MacBook Pro in the past and it was entirely cosmetic. But it took Apple a long time to admit that the peeling away of protective coating on the glass was a defect and I missed the window on the free repair program. I also personally bought a clear thin protector for my keyboard and a custom fit protective case to snap onto the outer MacBook casing. I bought this MacBook pro at the end of 2019 and it still looks like the day that I bought it.

Is there a removable one? One that I can put easily before closing the lid and then remove? Because I'm not using that while working. I don't like how they look and I don't like how they feel when typing.
 

fs454

macrumors 68000
Dec 7, 2007
1,986
1,875
Los Angeles / Boston
In a constant effort to offset the general vibe that more negative experiences are likely to be discussed on forums than positive ones, my 14" M1 Max Space Gray MBP came out of the box perfect, and has been an absolute beast. I ordered within probably 15 seconds of the store opening for orders, and got it on official release day.

I got my Intel i9 16" MBP on release day in 2019 also. I had no issues with that one either and only sold it because I was sick of the heat generated by that laptop with monitors connected or any apps beyond browsers/email/music open, and the M1 Max is such a big leap for pro video work.

Prior to that, I had a first generation, launch day batch 2016 Touch Bar 15" MBP in space gray, the first USB-C and Touch Bar equipped 15" MacBook Pro. It took three units in the first week or two before I had an issue free one - first one had an abnormal clicking noise in one or two of the keys as if the mold was off for the butterfly mechanism, the second I encountered a bug in the Boot Camp drivers that played a loud screeching noise and blew out the speakers (Apple took the blame for it - all I did was install Windows and the official Boot Camp drivers), and the third was perfect until the butterfly keyboard situation did me in on wanting an upgrade after three years. On the upside, Apple let me keep the power supply and USB C cable each time so I ended up with three 87W USB C chargers, all of which are still in heavy rotation today on my 14.
 
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bobcomer

macrumors 601
May 18, 2015
4,949
3,699
I have nothing left that still uses usb-a. Only gadgets that require charging, which I can do on an outlet anyway.
No thumb drives for backup of old files? I have *many*! But then again, I'm an IT manager that is absolutely anal about backups. :)
 
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wilberforce

macrumors 68030
Aug 15, 2020
2,932
3,207
SF Bay Area
I actually returned a 2016 MBP because the hinges creaked.
My M1 MBP is being returned for refund, because of issues.
I had my Amazon account shut down, for returning too much stuff.
I’ve returned so many AWs, but I’m determined to give this one a good go.
I’ve now returned two 16” M1 Pro laptops.
Seems either you are very unlucky, or your standards are very high, or some of both. Perhaps higher standards than Apple can usually provide. I have returned items which have defects, but generally accept minor imperfections that do not affect its main functionality or purpose, as nothing is perfect.
The dilemma with returning for the latter reason is that the replacement may be worse in some other more important respect, and (if not replaced) one loses all usage and enjoyment of the product.
What is an imperfection for one person is a defect to another, so there is a big gray area of what is acceptable.
Another reason I have returned items is because it turns out I don't like it or it doesn't fit (like clothing) - in which case there is no point keeping it as it would not be used.
 
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iBug2

macrumors 601
Jun 12, 2005
4,540
863
No thumb drives for backup of old files? I have *many*! But then again, I'm an IT manager that is absolutely anal about backups. :)
Basically got rid of all thumb drives. I bought a 2TB external SSD the size of a credit card. For large backups I have lots of 3.5" drives that are connected via Raid enclosure. There are two USB-A gadgets I use, but they are connected to my Thunderbolt hub and don't need them to be with me all the time. So when I travel, nothing USB-A with me.
 
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