Who's changed their mind about the 27" iMac because of the issues?

[SaSaSushi]

Fear mongering threads like this are a real shame imho, because they prevent some people from enjoying this fantastic machine. Sure there's been some trouble for some people with the displays, but I've had Macs for decades now, and the 27" iMac is by far my favorite. Mounted on it's articulating arm, it is truly what I always dreamed computers would be like one day. The new iMac is a great machine.

Well, in their defense the fear mongerers have made their own thread for once instead of injecting FUD-filled non sequiturs into every single other thread that even mentions the 27" iMac.

It's a step in the right direction I guess.

Week 47 i7 and no issues whatsoever here. (no yellow tinge, and I know what that is, thanks)

 

[Paulyboy]

I don't have one yet but may pull the trigger any day now (probably refurb). I'm a little concerned about the issues but not enough to where I'd wait until probably the fall for the next revision. So if I do decide to wait it would be for other reasons.

My feeling is the "good" imacs probably far outweigh the "bad" although there is clearly a higher percentage of "bad" ones that is typically seen in each revision. So for example if 1% is normal this time it may be perhaps 5%-10%. While that is unfortunate and unacceptable it would still make at least 90% of the iMacs "good". And I think we might all agree that as long as you get a "good" iMac then you have one helluva a computer.

Of coarse these are just guesses, and it's little consolation to those that have been forced to endure multiple exchanges/refunds, but I really do think the issues have been overblown. Apple is in the business of making money so I really doubt they'd deliberately put themselves in a position where they'd be financially responsible for a huge amount of exchanges.

-PN

 

[jjahshik32]

Yea the yellow tint issues is swaying my decision in buying one right now as well. But the biggest issue is the harddrive upgradability. I know I can do the upgrade as I've read the instructions (doesnt look that difficult) but rather feeling a bit lazy to stick my SSD in one.

It would be sweet nonetheless though to stick an intel x25-m 160GB in the 27" i7s.

I remember last night I was at microcenter and while playing with the 27" iMac I was thinking, wow quadcore in such a thin package!!

 

[rextilleon]

I won't be buying a new Imac until these issues are addressed.

 

[DoFoT9]

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I won't be buying a new Imac until these issues are addressed.

I Donno where you have been the last we months, but apple has already released a firmware upgrade to fix the potential problems.

If you do manage to run in to troubles just take it back to the store and get a new one.

I don't see why people are so worried, the chances of getting a 'bad' imac is so low. If you buy a refurb/preowned one then you might have troubles. Just check the week numbers where most of the problems are and don't get that one.

 

[clearyjp]

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I Donno where you have been the last we months, but apple has already released a firmware upgrade to fix the potential problems.

If you do manage to run in to troubles just take it back to the store and get a new one.

I don't see why people are so worried, the chances of getting a 'bad' imac is so low. If you buy a refurb/preowned one then you might have troubles. Just check the week numbers where most of the problems are and don't get that one.

Unfortunately the firmware updates don't fix problems like yellowing screens and noisy hard drives. And checking the week numbers has proved to be hit and miss, because as we have already discovered, the problems effect iMacs across many weeks of build. http://imac.squeaked.com/results.php

I wouldn't go as far as to say the chances of getting a defective one are "so low", but I'll agree that you are more likely to get a good one than a bad one. I just wish I found a good one!

 

[andyroberts]

Unfortunately once problems like the yellow tinting are widely known about, there is more chance you will notice any small defect in the screen, it's just human nature.

I'm on my second i7 mac and it's not perfect I believe I can still see a small amount of yellow tinting in the lower half of the screen.

I wouldn't let all the bad press disuade you from purchasing one, if you are unlucky and receive a faulty machine you will find Apple are a fair company and will offer replacements, you will have less problems achieving this if you do this in the first 14 days, but if outside 14 days hold your ground and insist they resolve the problem, mine was over a month old when I contacted them and after a short conversation with support they agreed to collect and send me out a priority replacement.

Take a positive view and take the plunge.

 

[MadMitch89]

I too have decided against this generation of iMac. I am impartial to the screen problems, as it is covered by warranty and I would definitely get applecare for this model. I am however, more concerned with the almost ancient 4000 series mobile ATI graphics cards in these otherwise, up to date machines. I think I will wait for the next revision with hope of either a desktop graphics card or atleast mobile 5000 series from ATI... Perhaps they will even cross over to the new - newer - Nvidia grahics.

Also a wireless keyboard with a numeric keyboard would be accepted

 

[peskaa]

now thats a better logical argument. i was waiting for somebody to say that.

but see, i have a week ~45 (i think) model - and it is absolutely fine. now whether or not you would classify it as fine is a different story as each user is different.. personal preference. what apple see's as "satisfactory" and "damaged" may be different from your view.

i will agree though, build quality has gone DOWN. just look at FCP.

I'd heard that early early models are fine, as they were "hand picked" by Apple for use as display models in their stores - your Week 45 is certainly one of the first off the production lines. Of course they weren't 100% bad, but the very methodology of statistics in my case weighs against Apple.

I'd probably buy another though. My partner's 2006 iMac is in need of an upgrade, and I will definitely be looking at the i5 27"er. For me it was a simple case of needing a working computer, not one stuck in transit for replacements.

 

[bobob]

Unfortunately once problems like the yellow tinting are widely known about, there is more chance you will notice any small defect in the screen, it's just human nature.

I'm on my second i7 mac and it's not perfect I believe I can still see a small amount of yellow tinting in the lower half of the screen.

So which is it: you "'believe' you can still see" or you "can still see"?

 

[The ArchAngel]

My wife and I briefly discussed selling our 24" iMac and getting a new 27" iMac so we could use it as an external display for our MacBook Pros, but that yellow screen issue would drive me absolutely nuts. I'd rather get a cinema display.

 

[rextilleon]

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I Donno where you have been the last we months, but apple has already released a firmware upgrade to fix the potential problems.

If you do manage to run in to troubles just take it back to the store and get a new one.

I don't see why people are so worried, the chances of getting a 'bad' imac is so low. If you buy a refurb/preowned one then you might have troubles. Just check the week numbers where most of the problems are and don't get that one.

I had my Mac in several times, several replacements--still the same problem. I really can't understand why you have such a vested interest in defending Apple for what is in many cases a flaw in an expensive product No wonder people say that Apple is a cult.

 

[Norskman]

Fear mongering threads like this are a real shame imho, because they prevent some people from enjoying this fantastic machine. Sure there's been some trouble for some people with the displays, but I've had Macs for decades now, and the 27" iMac is by far my favorite. Mounted on it's articulating arm, it is truly what I always dreamed computers would be like one day. The new iMac is a great machine.

That's great to hear bobob. I didn't start this thread to spread fear among the Mac peeps. I was just curious to see if other people had gone through the same change of heart as I did. I was extremely excited for the 27" iMac and I almost got it when it came out, but the yellow tinge threads on this site hinted at issues, so I decided to wait.

I'm glad you enjoy yours, and I'm sure I'll love mine when I eventually get it. I just don't want to keep going through return after return. Like someone said in this thread. I don't want to be opening my next iMac, almost dreading turning it on for the fear of the screen not being good.

I'm still convinced this is related to the LED membrane being warped during shipping, which explains the randomness of people having issues, or people having repeated issues with the same batch from the same store.

I have confidence that Apple will figure this out, and possibly already have. Thankfully this is Apple we're talking about, so we know they'll make it right for the owners dealing with this issue.

 

[SaSaSushi]

I had my Mac in several times, several replacements--still the same problem. I really can't understand why you have such a vested interest in defending Apple for what is in many cases a flaw in an expensive product No wonder people say that Apple is a cult.

He didn't share your negative experience.

I'm trying to decide which is more ridiculous: declaring the entire 27" iMac line to be flawed based on one's own experiences -or- declaring anyone who defends the quality of the 27" iMac to be a cultist, even if they actually own a good one.

 

[Norskman]

Well, in their defense the fear mongerers have made their own thread for once instead of injecting FUD-filled non sequiturs into every single other thread that even mentions the 27" iMac.

It's a step in the right direction I guess.

Week 47 i7 and no issues whatsoever here. (no yellow tinge, and I know what that is, thanks)

Completely missing the point.

Fear mongering (or scaremongering) is the use of fear to influence the opinions and actions of others towards some specific end. The feared object or subject is sometimes exaggerated, and the pattern of fear mongering is usually one of repetition, in order to continuously reinforce the intended effects of this tactic, sometimes in the form of a vicious circle.

Not at all the purpose of this thread.

 

[SaSaSushi]

Completely missing the point.

I don't think so.

Not at all the purpose of this thread.

What is the purpose then? For one thing, even the title of the thread insinuates that the entire 27" iMac line has issues. I see nothing wrong with interjecting proof to the contrary.

 

[Norskman]

I don't think so.



What is the purpose then? For one thing, even the title of the thread insinuates that the entire 27" iMac line has issues. I see nothing wrong with interjecting proof to the contrary.

It simply states if anybody else have changed their minds because of the issues. Doesn't insinuate the entire iMac 27" production line has issues.

Clearly there are issues, and we can argue percentages all day, because nobody really knows the true number here, and it's besides the point of this thread.

It's not my intention to spread fear, deter somebody from buying a 27" iMac or sway someone's purchasing decision. I was looking to connect with others who have changed their mind as well.

So yes, you missed the point.

 

[Btom]

Norskman,

You sound a little bit on the defensive and you ABSOLUTELY should not be. The question is legitimate, it is the Macfans who would like to silence it, this time on the "fear mongering" charge and in the name of "objectivity" and on "my computer works perfect!!" argument. Good for them and have a good afternoon!

I am also holding back. I don't have time for multiple exchanges, as reported by many users. Will consider pulling the trigger after this line is refreshed.

And to answer your title question, yes this site was one reason, but also a visit to the Apple store and seeing yellow tinge in the showroom.

Tom B.

 

[SaSaSushi]

It simply states if anybody else have changed their minds because of the issues. Doesn't insinuate the entire iMac 27" production line has issues.

Fair enough, my comments were not directed to you so much as certain others who have tacked on their 2 cents in here anyway.

Clearly there are issues, and we can argue percentages all day, because nobody really knows the true number here, and it's besides the point of this thread.

Agreed again. Even Apple has confirmed the existence of these issues on some machines. I'm not arguing they don't exist at all. I do resent insinuations that it is a line-wide issue though, intentional or otherwise and will continue to post my objections.

It's not my intention to spread fear, deter somebody from buying a 27" iMac or sway someone's purchasing decision. I was looking to connect with others who have changed their mind as well.

This is, of course, your prerogative but I do wonder why you would. Are you seeking to validate your decision? Are you experiencing remorse? There must be some reason you seek camaraderie in here.

Meanwhile, the FUDsters absolutely love posts like these. It's a chance to pile on and amp up their agenda.

So yes, you missed the point.

I don't think so.

 

[morningsong]

I don't think the OP was trying to spread fear, but find others in the same situation..
I've been in a holding pattern for months, and I've got a 7 year old iMac! It's been frustrating reading many people's negative experiences since the 27" line hit the streets. I want to jump in, but don't want to join the return parade.
We recently got 5 new 21.5" at work, 4 of them look great, one was DOA. Bad video card.
Almost jumped in and bought a new one for the home this past weekend, but will most likely wait for a refresh at this point.

 

[Norskman]

Fair enough, my comments were not directed to you so much as certain others who have tacked on their 2 cents in here anyway.

Agreed again. Even Apple has confirmed the existence of these issues on some machines. I'm not arguing they don't exist at all. I do resent insinuations that it is a line-wide issue though, intentional or otherwise and will continue to post my objections.

Of course you resent any suggestion that something is wrong with the product line, which I don't necessarily thing is the case. You've already invested in the machine. You spent your money and picked it up, so you don't want to hear there's a possibility it could be flawed and you just haven't discovered it yet.

I can relate to what you're saying, but it's very subjective, since you're already an owner.

My theory is the film behind the LCD panel is getting damaged, possibly during shipping, causing warping which presents itself in the form of color tinge, blotches and gray banding (possible shadow?).

This is, of course, your prerogative but I do wonder why you would. Are you seeking to validate your decision? Are you experiencing remorse? There must be some reason you seek camaraderie in here.

Meanwhile, the FUDsters absolutely love posts like these. It's a chance to pile on and amp up their agenda.

Why does it matter why I decide to create a thread? There are plenty of threads for people discussing their purchase free of issues, or threads for people checking for issues, or discuss their flawed iMac's. I didn't see many threads for people who had decided to wait and see, because of the issues, so I made a thread.

Apparently I'm not alone. Hope your iMac has no problems.

 

[SaSaSushi]

Of course you resent any suggestion that something is wrong with the product line, which I don't necessarily thing is the case. You've already invested in the machine. You spent your money and picked it up, so you don't want to hear there's a possibility it could be flawed and you just haven't discovered it yet.

Finding an undiscovered flaw on this machine would be nothing more than an inconvenience, since I would simply send it in to Apple for repair/replacement. I don't fear that possibility. That's what AppleCare is for. I've used it in the past for other machines and had very positive experiences.

My theory is the film behind the LCD panel is getting damaged, possibly during shipping, causing warping which presents itself in the form of color tinge, blotches and gray banding (possible shadow?).

You're not the first person to suggest this theory and here's something that might shock you, I agree with you 100%. This, along with possibly flawed packaging and rough handling in transit would also explain a lot of the early reports of cracked glass panels on the 27".

Here in Japan it is a much shorter route from Shenzhen and the couriers here are absolutely meticulous in their care of fragile packages. While I've seen some reports of users who had a yellow tinged screen here, it is at a FAR lower rate than what I am reading about in Europe and the states. Someone who had visited the Ginza Apple Store in Tokyo reported no detectable tinge on any of the display machines. I am also including information gleaned from Japanese language forums I participate in when I say this.

Why does it matter why I decide to create a thread?

It doesn't matter at all and as I said it is of course 100% your prerogative to post as you please. Upon rereading my last post I regret the insinuating tone and offer my apologies for that.

Apparently I'm not alone. Hope your iMac has no problems.

So far so good. I am very interested in this theory of ours regarding shipping damage.

 

[rextilleon]

He didn't share your negative experience.

I'm trying to decide which is more ridiculous: declaring the entire 27" iMac line to be flawed based on one's own experiences -or- declaring anyone who defends the quality of the 27" iMac to be a cultist, even if they actually own a good one.

I am trying to decide why you are injecting a rather clearly pronounced thread question with some need you have to defend Apple. I was asked if I was going to buy a new Imac--I said no, not until the problems with the screens are addressed. Nowhere did i say that all, Imacs have the issue. In fact, nowhere did I say that even a majority of them have the issue. Now concentrate---ENOUGH HAVE THE ISSUE THAT I WILL WAIT UNTIL ITS ADDRESSED BEFORE I PURCHASE.

Don't worry about Apple, they will survive my delay in purchase. What you need to do is stop acting so paranoid.

 

[NoleDevil]

My experience (n=1)

For what it's worth, I ordered my i7 when it came out. Had a few issues with my order getting lost. Not really a big deal.

My screen had a pretty bad yellow tinge along the bottom 1/3 of the screen. I waited until the internet sites started indicating that reliable replacement screens were available. Then, I took it into an authorized service center. They ordered the part and it was shipped overnight. I had my repaired computer back in my possession 26 hours later.

The new screen is perfect. For me, at least, the problem is fixed and I couldn't be happier.

Note: I never had video play back issues, popping, cracking, or airport problems.

 

[Norskman]

Finding an undiscovered flaw on this machine would be nothing more than an inconvenience, since I would simply send it in to Apple for repair/replacement. I don't fear that possibility. That's what AppleCare is for. I've used it in the past for other machines and had very positive experiences.

You're not the first person to suggest this theory and here's something that might shock you, I agree with you 100%. This, along with possibly flawed packaging and rough handling in transit would also explain a lot of the early reports of cracked glass panels on the 27".

Here in Japan it is a much shorter route from Shenzhen and the couriers here are absolutely meticulous in their care of fragile packages. While I've seen some reports of users who had a yellow tinged screen here, it is at a FAR lower rate than what I am reading about in Europe and the states. Someone who had visited the Ginza Apple Store in Tokyo reported no detectable tinge on any of the display machines. I am also including information gleaned from Japanese language forums I participate in when I say this.

Now imagine your tale goes down the same path as so many others on this board, and you're now on your 4th replacement. I'd wager your posts on here would have a different tone, and you would probably be more than a little frustrated over the continuing issues.

I've heard many Asian countries are experiencing far less frequency in these glaring issues, and most mention the high quality shipping companies, known for delivering undamaged goods, and even these companies are managing to damage some of these devices, if in fact that is the cause.

Also could explain why replacement panels are not damaged, as they weigh less and are probably packaged differently, but I'm guessing at this point.

I'd be interested to know whether they changed their shipping procedures once this problem was detected.