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avbbva

macrumors newbie
Aug 1, 2009
9
3
I laugh when I hear someone say they bought a refurb and it looks like new. I'll bet you never opened it up.
I bought 2 MacBooks a few years back for my kids when they were going to college. I bought 2 new ones from Apple, but one of them was DOA, so when I returned it, I bought a refurb, the same model as the new one, because I bought what everybody was saying about how they are as good as new. 2 years into the ownership, both hard drives failed. Not blaming Apple for that. Hard drives go south without notice, they always do eventually. I'm the kind of person inclined to try and do any kind of repair and can follow instructions, so with posted online instructions, tools and new hard drives in hand, I opened each macbook.

The new one had a lots of little screws to remove the shield, more little screws for other things, and I kept track of where everything went, replaced the drive, and it was beautiful. Inside was clean, wires were properly wrapped and tucked under where they needed to be. I opened the refurb, and more than half the screws weren't even there. There should have been around 30 little screws holding the shield, and I think I remember there being about 6. The inside was kind of messy with things not laid out all that cleanly. I hated putting it back together knowing I didn't have all the screws, but hey, the thing worked, and it looked great.


I've been a Mac user since 1987 (Mac SE), currently have a Mac desktop, Macbook, iPad, iPhone, plus 2 other iPhones, macs and iPads in my household. I don't like saying anything negative about Apple, in fact, I sold my Apple stock a few years ago and it paid for my daughter's expensive wedding. Apple has been good to me, but I won't buy another refurb. I've seen the insides. I'd like to think mine was an isolated experience, but how can I? It's really like buying a used car that looks perfect, but has issues that you can't see.
[doublepost=1460211843][/doublepost]Tend to agree with this comment, I've bought a few refurbished items in the past and by and large they've held up, however, one MacBook book pro failed on me within a few weeks, completely dead, no booting. Took it to the Apple Store and they replaced the motherboard, no charge of course, took 3 days and it was annoying, left me hanging for that time. I still think they are good value, if you find what you're looking for, when you need it.
 
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merkinmuffley

macrumors 6502a
Dec 3, 2010
615
582
Seriously, it is better for the environment and you get a high quality machine just like a brand new with extended warranty and cheaper.
If Apple offered refurbished iPhones I would get one too. Instead, I bought one on eBay in excellent condition with a three days use from the original owner.
The planet can't provide resources for infinite electronic devices and machines.
Plus why make the companies even richer than they already are by selling overpriced products just because they are brand new.

I've found a lot of people don't know about the refurbished part of the Apple store.
 

Larry-K

macrumors 68000
Jun 28, 2011
1,909
2,364
I laugh when I hear someone say they bought a refurb and it looks like new. I'll bet you never opened it up.
I bought 2 MacBooks a few years back for my kids when they were going to college. I bought 2 new ones from Apple, but one of them was DOA, so when I returned it, I bought a refurb, the same model as the new one, because I bought what everybody was saying about how they are as good as new. 2 years into the ownership, both hard drives failed. Not blaming Apple for that. Hard drives go south without notice, they always do eventually. I'm the kind of person inclined to try and do any kind of repair and can follow instructions, so with posted online instructions, tools and new hard drives in hand, I opened each macbook.

The new one had a lots of little screws to remove the shield, more little screws for other things, and I kept track of where everything went, replaced the drive, and it was beautiful. Inside was clean, wires were properly wrapped and tucked under where they needed to be. I opened the refurb, and more than half the screws weren't even there. There should have been around 30 little screws holding the shield, and I think I remember there being about 6. The inside was kind of messy with things not laid out all that cleanly. I hated putting it back together knowing I didn't have all the screws, but hey, the thing worked, and it looked great.


I've been a Mac user since 1987 (Mac SE), currently have a Mac desktop, Macbook, iPad, iPhone, plus 2 other iPhones, macs and iPads in my household. I don't like saying anything negative about Apple, in fact, I sold my Apple stock a few years ago and it paid for my daughter's expensive wedding. Apple has been good to me, but I won't buy another refurb. I've seen the insides. I'd like to think mine was an isolated experience, but how can I? It's really like buying a used car that looks perfect, but has issues that you can't see.
I've opened up and replaced every user-replaceable component on Apple Refurbished Minis, Macbook Pros, MacPros and even a few iMacs in recent years, and I have never found a discernible flaw or improper installation.

That doesn't mean they don't exist, but in my experience they're not the norm.

If a hard drive failed after two years, especially if it was one of those junk 5400rpm 2.5s, I wouldn't be surprised, they're a failure from the beginning. That's why I always replace every user-replaceable component on every new Mac I buy.

I've had one 3rd party drive failure in 25 years.
 
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keysofanxiety

macrumors G3
Nov 23, 2011
9,539
25,302
Seriously, it is better for the environment and you get a high quality machine just like a brand new with extended warranty and cheaper.
If Apple offered refurbished iPhones I would get one too. Instead, I bought one on eBay in excellent condition with a three days use from the original owner.
The planet can't provide resources for infinite electronic devices and machines.
Plus why make the companies even richer than they already are by selling overpriced products just because they are brand new.

Because HE academic/business discount, in tandem with the free 3-year hardware warranty you get, are often cheaper than refurbs anyway.
 
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r6mile

macrumors 65816
Feb 3, 2010
1,004
504
London, UK
Because HE academic/business discount, in tandem with the free 3-year hardware warranty you get, are often cheaper than refurbs anyway.

Exactly, though I think this only applies in the UK. As a student the HE discount in the UK gives you the same discount as refurb (c15%), but also free 3-year warranty, which you don't get if you buy refurb.
 
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maflynn

macrumors Haswell
May 3, 2009
73,682
43,740
Personal Preference. I think they do represent a good deal, but they are items that were returned to apple for a reason. Some of those reasons were due to defects.

Then there's availability of a specific configuration that I want, many times you don't have the luxury of picking the exact configuration you had in mind, so do you choose less cost, vs. getting exactly what you want. For me the cost savings that I see is in the 12 to 14%, which isn't enough to given up a given component, or configuration.
 
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LorenK

macrumors 6502
Dec 26, 2007
392
154
Illinois
Why the sarcastic tone to begin with? o_O
I was not talking about the company and the actions it takes to generate more profit, rather than the consumer's mentality being suspicious of refurbs and returned electronic devices.
Of course we can't live in the today's world without a mobile phone, but personally I try to change my phone as rarely as possible and now with my newly purchased iphone after being fed up with the laggy and slow android, I'm gonna keep it for a long long time assuming it doesn't get broken or damaged beyond repair.
What worries me the most is the line of thinking of the majority of people that are craving the brand new shiny devices over the refurbs or slightly used ones so they are not categorized as being poor or being cheap.
You're right, Alex, I was a bit snarky, but forgive me, I was pointing out your naivety. I use a 5S, I recently bought my first iPad, a mini2, and still use my refurb 2008 Mac Pro, but I have no expectations that other people will do as I do. Much of what is made in the world is not meant to last. If you read MacRumors regularly, you will have seen an article about how much higher the repair rate on Samsung phones are than iPhones. Not everyone cares about quality the way Apple does, in fact, it seems as if no one does.

But you are right, we should care more for the environment and try to reduce our footprint in the every way possible. Just don't expect a lot of people to join you.
 

Q-Dog

macrumors 6502a
Sep 9, 2007
661
1,102
I have bought 2 refurb mac minis and one new mac mini, and all were flawless. Added RAM to the refurbs and the insides looked fine too. Also bought a refurb airport timecapsule that has been flawless.
 

deeddawg

macrumors G5
Jun 14, 2010
12,468
6,571
US
Because someone else touched it!

So... you'd turn down a date from <whatever superhot celebrity you wish> just because they'd dated someone else before asking you? :p
[doublepost=1460401401][/doublepost]
I have bought 2 refurb mac minis and one new mac mini, and all were flawless.
I'll buy Apple refurbs over new any day of the week, provided it meets my needs.

Over the years I've bought as refurbs: 1 Mac mini, 1 MacbookAir, 2 Airport Expresses, two ipad minis, and two ipod nanos. I've also bought two openbox Macbooks (recently a rMB, and previously a MBP13), as well as used iPad1 back when they were current.

All have been indistinguishable from brand new except for the box they arrive in.

Sum total failures have been: 1 dead HDD in the MBP13 after three years (it's now 5.5yrs old), and one dead ipod nano (sweat-induced failure)

Across my family we still own and use everything but the ipad1 which was resold and the nano that died from sweat.
[doublepost=1460401544][/doublepost]
availability, meaning they don't always have the model you want on hand.
Yes, that part can be a challenge and buying refurbs is best done when you can be patient and wait for the config you want to become available.

The site refurb.me is particularly helpful in this regard.
 

deeddawg

macrumors G5
Jun 14, 2010
12,468
6,571
US
That <whatever superhot celebrity I wish> is not my property, the device is.
I don't see how that is a relevant distinction. Still, since aversion to non-new objects simply because they're not new is just an emotional thing, defying logic, there's no point in pursuing the discussion.

Thanks for being one of those folks who eats so much of the depreciation on cars and trucks before I buy them. :D
 
I don't see how that is a relevant distinction. Still, since aversion to non-new objects simply because they're not new is just an emotional thing, defying logic, there's no point in pursuing the discussion.

Thanks for being one of those folks who eats so much of the depreciation on cars and trucks before I buy them. :D

That's the same way I felt about it when I read the post, how do you make that a relevant distinction? but anyways, by the time you get my new truck (sticking with the metaphor) it will be dead on the side of the road with the parts that can be replaced having been replaced extending the life of the truck to double it's original expected life.
 
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OLDCODGER

macrumors 6502a
Jul 27, 2011
963
400
Lucky Country
Refurb means that the product has been (supposedly) checked out before re-boxing. However, it is still pre-owned/second-hand/hand-me-down.

No, thanks, and the environment (planet) is of no concern to me - other than the fact that it kills everything born on it.
 
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AlexGraphicD

Suspended
Original poster
Oct 26, 2015
368
309
New York
I was once like you. I still hate touching things that other people have touched before but I realized there's nothing I can do about it. There are so many things people put their hands on like money, credit card, door handles etc that if you think about it your going crazy.
 

cube

Suspended
May 10, 2004
17,011
4,973
Because Apple has barely anything besides iPods in their refurbished shop since a long time.
 

Larry-K

macrumors 68000
Jun 28, 2011
1,909
2,364
I don't see how that is a relevant distinction. Still, since aversion to non-new objects simply because they're not new is just an emotional thing, defying logic, there's no point in pursuing the discussion.

Thanks for being one of those folks who eats so much of the depreciation on cars and trucks before I buy them. :D
One thing I do like buying new are cars, because I've seen how badly most people treat them.
[doublepost=1460414563][/doublepost]
Because Apple has barely anything besides iPods in their refurbished shop since a long time.
Are you kidding, it's chock full of stuff, iMacs, Minis, MacBooks, MacPros. Only iPods are iPod Touches right now.
[doublepost=1460414881][/doublepost]
So... you'd turn down a date from <whatever superhot celebrity you wish> just because they'd dated someone else before asking you? :p
Did they date Charlie Sheen?
 

arggg14

macrumors 6502a
Dec 30, 2014
708
1,830
I had a bad experience with a refurb that had to be repaired three times before it was replaced. I know its not the norm, but I probably won't buy a refurb again.
 

Cheffy Dave

macrumors 68030
Seriously, it is better for the environment and you get a high quality machine just like a brand new with extended warranty and cheaper.
If Apple offered refurbished iPhones I would get one too. Instead, I bought one on eBay in excellent condition with a three days use from the original owner.
The planet can't provide resources for infinite electronic devices and machines.
Plus why make the companies even richer than they already are by selling overpriced products just because they are brand new.

Providing you can get what you want
 

Ed217

macrumors 6502
Nov 7, 2012
341
79
Virginia
I have a lot of refurb stuff, but mostly things where appearance is not important. Things like desktops, external drive systems, WiFi, etc. As long as the warranty is reasonable, I don't hesitate and its worked well so far.

When it comes to things like phones, watches, laptops, displays, its a different story usually.
 

Abstract

macrumors Penryn
Dec 27, 2002
24,889
921
Location Location Location
I'd buy a refurb, but have never done so. IMO, there's no stigma attached to buying refurb. It's not like I tell people where I bought my new Apple product, or my Surface Pro 4, or my Nexus 5X, or anything. It's not a topic of discussion.

I've been at MacRumors for a long time, and the significant majority of posts about refurbs have been positive. That made refurbs a possibility in my eyes, because I used to worry about buying refurbs.

Besides saving money, you help the environment by not forcing an additional Apple product down the assembly line, as you pointed out. It doesn't help Apple much financially, nor does it help their sales figures (i.e. they can't double-dip), but it's a nice gesture by the company to have offered refurbs to consumers for such a long time.
 

Larry-K

macrumors 68000
Jun 28, 2011
1,909
2,364
It doesn't help Apple much financially, nor does it help their sales figures (i.e. they can't double-dip), but it's a nice gesture by the company to have offered refurbs to consumers for such a long time.
Last time I checked they had a couple of hundred billion in the bank, I don't think the meager refurb offerings are going to bankrupt them anytime soon.

Notice that they always compare the refurb price to the original new price, even on machines that are years old.

The margins are probably closer to, but still above, what everybody else charges.
 

Abstract

macrumors Penryn
Dec 27, 2002
24,889
921
Location Location Location
I'd buy a refurb, but have never done so. IMO, there's no stigma attached to buying refurb. It's not like I tell people where I bought my new Apple product, or my Surface Pro 4, or my Nexus 5X, or anything. It's not a topic of discussion.

I've been at MacRumors for a long time, and the significant majority of posts about refurbs have been positive. That made refurbs a possibility in my eyes, because I used to worry about buying refurbs.

Besides saving money, you help the environment by not forcing an additional Apple product down the assembly line, as you pointed out. It doesn't help Apple much financially, nor does it help their sales figures (i.e. they can't double-dip), but it's a nice gesture by the company to have offered refurbs to consumers for such a long time.

Last time I checked they had a couple of hundred billion in the bank, I don't think the meager refurb offerings are going to bankrupt them anytime soon.

I don't think I ever claimed that the refurb offerings were costing them financially.

Also, Apple had a refurb program when they weren't financially successful, so it's not just an offer from one of the world's richest companies. They were doing it before they were all that profitable because it's a good option to offer to customers.


Notice that they always compare the refurb price to the original new price, even on machines that are years old.
Would it make you more satisfied to see the machines compared to eBay prices? Craigslist?

They're not hiding anything, so I don't see the problem with listing prices in this way. They list the date of original release, and what they're charging.
 
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