One day Pete's friend Gena asks him for some computer help. Now, Gena has a Macintosh iBook, because she loves the translucent boxes. When Pete sits down and tries to use the Macintosh, he quickly gets frustrated. "I hate these things," he says. He is, finally, able to help Gena, but he's grumpy and unhappy. "The Macintosh has such a clunky user interface."
Clunky? What's he talking about? Everybody knows that the Macintosh has an elegant user interface, right? The very paradigm of ease-of-use?
...
On the Macintosh, when you want to move a window, you can grab any edge with the mouse and move it. On Windows, you must grab the title bar. If you try to grab an edge, the window will be reshaped. When Pete was helping Gena, he tried to widen a window by dragging the right edge. Frustratingly, the whole window moved, rather than resizing as he expected.
...
Pete has also learned to use Alt+F4 to close windows. On the Mac, this actually changes the volume. At one point, Pete wanted to click on the Internet Explorer icon on the desktop, which was partially covered by another window.* So he hit Alt+F4 to close the window and immediately double-clicked where the icon would have been. The Alt+F4 raised the volume on the computer and didn't close the window, so his double click actually hit the Help button in the toolbar on the window which he wanted closed anyway, which immediately started bringing up a help window, so now, he's got two windows open which he has to close.
Another small frustration. But, boy, does it add up. At the end of the day, Pete is grumpy and angry. When he tries to control things, they don't respond. The space bar and the Alt+F4 key "don't work" -- for all intents and purposes, it's as if those keys were broken. The window disobeys him when he tries to make it wider, playing a little prank where it just moves over instead of widening. Bad window.
... "I like my computer," Pete says. "I have it all set up so that it works exactly the way I like it. But these Macs are clunky and hard to use. It's an exercise in frustration. If Apple had been working on MacOS all these years instead of messing around with Newtons, their operating system wouldn't be such a mess."
Right, Pete. We know better. His feelings come despite the fact that the Macintosh really is quite easy to use -- for Mac users.
Sure I prefer Mac, and recommend it, but if people like Windows (or whatever) let them play - important thing is anyway for people to get their stuff done.
