This is my experience with Samsung products. A few years ago I was a fan but then I got screwed on updates, specifically to my Samsung Blu ray player where Samsung put out an update that knocked the audio out of sync and then did nothing to fix it for months despite complaints. I took the player back, it was replaced with one with an older firmware, I tried to play a disc, it insisted on updating and pulled in the same faulty update and knocked the sound out of sync. I gave them 6 months to fix it and it never worked right and they had already released a new model so they simply didn't care about my older machine. When you buy a box and it works from day one and does what you need, that is fine, but when the box has to be updated just to perform its intended function because, well, blu ray needs updates to play newer discs, and you don't support it well you're off my preferred manufacturer list. To Samsung, updating means you buy a new device and throw the old one away. When the S4 is out, the S3 will be on the **** list and won't get anything more shortly afterwards.