Will MobileMe users get refund?

[wd89]

It's free for people that have a me.com account, I don't believe new users can sign up for free.

My sisters trial account that she setup in May is now extended to June next year. She has paid nothing for a years "subscription" while somebody may have been charged full price last week for a renewal.

Not very fair but I'm not surprised. This is Apple after all. I am staying well clear of this iCloud thing!

 

[jacobo007]

I renewed May 21st.

Basically got it for the sync stuff and the find my iphone, it seems the only way to get a refund is to cancel the subscription.

 

[wd89]

I renewed May 21st.

Basically got it for the sync stuff and the find my iphone, it seems the only way to get a refund is to cancel the subscription.

They're too clever. Try and find the cancel button! It was in the Account Settings section earlier but...

 

[jacobo007]

They're too clever. Try and find the cancel button! It was in the Account Settings section earlier but...

I´m looking at it right now it says if i cancel they´ll refund my full subscription fee

 

[Eddyisgreat]

hmm. So if we cancel, can we keep on using it anyway since it's free lol

 

[wd89]

I´m looking at it right now it says if i cancel they´ll refund my full subscription fee

Which tab?

 

[jacobo007]

Which tab?

Account summary, right below the account details.

 

[RDowson]

My mum just renewed the other week. She can cancel and get a refund but that will delete everything. Apple need to provide a way to get a refund without cancelling the account so it can be transitioned into an iCloud account in a few months.

 

[edtorious]

I just had a chat with an Apple Tech and I was told that for those of us who renewed just recently or a couple of months ago, they will not give us a refund without canceling our mobileme service. The tech said that for now, just stay tuned, they may have an announcement soon as before the iCloud comes out about giving us a partial refund but for now do not cancel mobileme because they don't have any capabilities to give us a refund and not cancel our mobileme service. I was mad and disappointed but nothing we can do for now.

 

[scotthayes]

Well I'm a happy bunny. NOT!!! I paid £95 2 weeks ago and now I'm told the service I paid for is defunct.

 

[Apollo1988]

I'm having a convo at the moment with an Apple Express lane guy. I assume this is a chat bot?

Quick update: Apparently if you paid online in the last year you will get a pro-rata refund on the day you cancel. If you cancel today you will get more money back but loose your email, if you cancel on the day iCloud is released you will get less money.
If you paid for MobileMe in the last 45 days or less then you have until the 45th day to cancel the service to get a full refund, but you will loose your email and data.

 

[NJRonbo]

Are MobileMe users getting a refund?

Just renewed my MobileMe last month for $99.

Now Apple is telling their customers the following:

Effective June 6, 2011, if you had an active MobileMe account, your service has been automatically extended through June 30, 2012, at no additional charge. After this, the MobileMe service will no longer be available.

So why would I want MobileMe if iCloud offers
everything I use it for for FREE?

A conversation with an Apple rep revealed MobileMe
had features not in iCloud which I found to be a crazy
conclusion.

 

[oneofthesedaves]

Refunds Coming

I chatted with a MobileMe rep a minute ago. He claims that anyone who has a paid MobileMe account when iCloud goes live will receive an automatic refund to your credit card for the remaining months not yet used.

 

[mrat93]

I'm hoping recent subscribers and renewals will be refunded, or at least prorated. My subscription automatically renewed on Saturday.

 

[Apollo1988]

The guy I just spoke to told me differently.

If you have a MobileMe box with a unused activation code you can get a refund anytime between now and 30th June 2012.

If you have paid for MobileMe in the last 45 days through a boxed code or online you have until the 45th day to get a full refund, to do this you have to close your account losing your data and email address. So long as you close between now and 30th June 2012 you will get a pro-rate refund.

If you paid for MobileMe over 45 days ago you get a pro-rate refund on the day that you close your account.

Basically if you want the most of a refund cancel now and wait for iCloud to be released in September. If you wanna keep your email extra, wait to cancel on the day iCloud is released.

 

[maflynn]

We'll probably get some sort of credit, though I don't think we'll see cash coming our way.

 

[rootss]

Refund for MM purchased from eBay?

I purchased a MobileMe subscription from eBay 2 weeks ago (shrink wrapped retail box) and I have not opened the box. I'm already a MobileMe subscriber and the purchase was to extend my subscription.

According to http://support.apple.com/kb/HT4445 they only require a photo or scan of the unused activation code and not a sales receipt if one is already a MM subscriber. So in this case I should be eligible for a refund.

Did I understand that correctly? Anybody else in the same situation care to comment?

 

[mrat93]

Just talked to Apple about this...

(I explained the issue before the chat session started.)

Chat Support

Monday, June 6, 2011 06:46 PM
Duration: 21 minutes 18 seconds

Jesus:
Thank you for contacting MobileMe chat support. My name is Jesus. Please give me a moment while I review the information you have provided.

Jesus:
Hello, Micahel, thanks for contacting MobileMe support! While I'm reading your pre-chat survey, might I ask if you've contacted us before regarding this issue?

Michael:
I haven't.

Jesus:
Ok, I see from your pre-chat survey that you have some concerns about the MobileMe billing . Is this correct?

Michael:
That is correct.

Jesus:
Unfortunately at this time the amount of information we have available for iCloud, iOS5, and Mac OS X Lion is very limited. You can visit the following links for more information: http://support.apple.com/kb/HT4597 and http://www.apple.com/icloud/ to view what info we do have available. As far as the refunds and currently Active accounts go, the only way to get a full refund is by canceling your account. However, if you cancel your account now you will not be able to reactivate it or retrieve your data from your account. All currently active accounts, as well as recently expired accounts within the last 30 days have all been reactivated and provided with free MobileMe service until June 30, 2011.

Michael:
So accounts that automatically expired in the past month and weren't renewed are now getting free service, but the people who paid to keep their service are not getting refunds?

Jesus:
You can get a refund by canceling the account. That is the only current option.

Michael:
Okay, thank you.

Jesus:
You're welcome Michael. I do apologize about this. I do wish I could do more. This is recent and I don't really have any other options besides canceling. I really am sorry about that Michael.

Michael:
It's okay. Thanks.

Jesus:
You're welcome. Enjoy the rest of your day.

Jesus:
Thanks for chatting with us. We value your feedback. Please click the "End Chat" button at the top left corner of the chat window and answer a few questions about your experience with us today.

It's pretty ridiculous how expired accounts from the past month were given back service with all of their data. If I knew that, I would have cancelled on June 3, when my subscription renewed itself.

 

[aneftp]

I purchased a MobileMe subscription from eBay 2 weeks ago (shrink wrapped retail box) and I have not opened the box. I'm already a MobileMe subscriber and the purchase was to extend my subscription.

According to http://support.apple.com/kb/HT4445 they only require a photo or scan of the unused activation code and not a sales receipt if one is already a MM subscriber. So in this case I should be eligible for a refund.

Did I understand that correctly? Anybody else in the same situation care to comment?

You might be out of luck because you haven't applied the code yet.

Read the fine print. If you had activated your code from eBay (even if you subscrpition expires say tomorrow), you would have been eligible since that code would have taken effect tomorrow.

But since you didn't activate yet and didn't buy it from an "authorized reseller", apple store, or apple online.

It's almost kinda of like the Apple Bumpers last year with the iPhone 4. Those who purchased on ebay were screwed. Those who sold on ebay (sellers), essentially "double dipped". They got your money PLUS, Apple's refund money.

Who says the ebay reseller who sold you the box, might have already applied for a refund as we speak. They have the original receipt, you don't.

I purchased a MobileMe subscription from eBay 2 weeks ago (shrink wrapped retail box) and I have not opened the box. I'm already a MobileMe subscriber and the purchase was to extend my subscription.

According to http://support.apple.com/kb/HT4445 they only require a photo or scan of the unused activation code and not a sales receipt if one is already a MM subscriber. So in this case I should be eligible for a refund.

Did I understand that correctly? Anybody else in the same situation care to comment?

The ultimate question is,
1. You have an additional activation code in your account that has not yet been used to renew your subscription. To determine if this applies to you log in to me.com/account. If you have an additional code, you will see a message similar to the one below.

So did you apply the code yet? Apple doesn't activate the code until your subscription date renewal. I know this because last year I put a code in 1 month prior, but Apple didn't take the code until the day my subsciption from the previous year was set to expire.

 

[antzona]

I just renewed on the 2nd of June! After reading all the details of this transition I decided to just cancel my subscription that I have had since 2002 and get the full refund. I was going to hold off the renewal because of this announcement but Apple kept sending me messages to make sure I renewed. losing the data was no big deal since I have everything on my computer, iPhone and iPad. I am kind of curious about my iWeb site and my email address. I rarely use the email but I would still like to have the same address when icloud kicks in. I also wonder if my me account will become usable again like people who let them lapse over the last month or two. Seems like it should.

 

[rootss]

No, I have not applied the code.

In my case, I don't think the person who sold it to me could apply for a refund himself. Because even if you have the sales receipt, they still require you to send in the activation code, which they don't have (because the box is still shrink wrapped).

I'm just going to go ahead and submit it anyway. If they reject it, oh well.

 

[Ish]

I just got this email today:

Important information for MobileMe members.

Dear MobileMe member,

We'd like to share some exciting news with you about iCloud — Apple’s upcoming cloud service, which stores your content and wirelessly pushes it to your devices. iCloud integrates seamlessly with your apps, so everything happens automatically. Available this fall, iCloud is free for iOS 5 and OS X Lion users.

What does this mean for you as a MobileMe member?

When you sign up for iCloud, you'll be able to keep your MobileMe email address and move your mail, contacts, calendars, and bookmarks to the new service.

Your MobileMe subscription will be automatically extended through June 30, 2012, at no additional charge. After that date, MobileMe will no longer be available.

When iCloud becomes available this fall, we will provide more details and instructions on how to make the move. In the meantime, we encourage you to learn more about iCloud.

Sincerely,

The MobileMe Team

It looks as there'll be a few months cross-over time to get things sorted.

 

[hollerz]

I don't know why people are complaining about this. As much as I'd love a pro-rata refund, I paid for a year of MobileMe, and I'm getting a year of MobileMe.

 

[Fozziebear40]

I don't know why people are complaining about this. As much as I'd love a pro-rata refund, I paid for a year of MobileMe, and I'm getting a year of MobileMe.

Because if someone's MobileMe account was due to be updated yesterday, they will get the 12 months for free. If you updated last week it has cost you $99 / £59 for an extra week or so. But life isn't fair so we should get over this

 

[halfab]

Mobile Me

I have spent the morning onto 'Customer Care'. My mobile me subscription auto renewed (big fail on my behalf leaving credit card details with them) on June 6, the same day they announced that they're making it free.
The only way to get a refund is to cancel your account, meaning you lose your address etc (at least till september). If my subscription wasn't due to renew till today I would have gotten it free till 2012!

Apple should not have been taking money from people (at least 72 hours prior anyway) if they know the service is being discontinued/given away for free.
Really annoyed over this. Obviously there needs to be a cut off somewhere, but to take money the same day