Will the Apple store take back my phone?

[iJon]

Chris, why don't you stop b****ing with everyone and go return it and report back with the news.

Technically Apple doesn't owe you anything. Obviously the scratches are bad enough to where you don't want the machine. But it looks like you will luck out because Apple is being very generous for the first couple of weeks.

So just do it!

on

 

[simmonstwin]

Are you people missing that fact that Apple has a 14-day return policy?

Try to remove your heads from whatever crevice they are stuck in.

The phone is not damaged. It has a few minor scratches. And the store isn't going to sell the same phone I return to them. Wouldn't that go against Apple's sacred and strict refurbishment policies?

Man, who would've known creating this thread would cause such pain and suffering for some of you folks. I assure you that Apple will be OK!

Amen... some of u guys act like yall are in bed with apple

 

[feelthefire]

Are you people missing that fact that Apple has a 14-day return policy?

Standard policy for returned products is that the product must be in new resaleable condition. Apple doesn't state this, but they DO state that accepting the return of other people's damaged products doesn't mean they have to accept yours.

Realistically, they probably will, but if it's not damaged, why are you returning it and buying a new one?

When products are returned to stores as opened box they are often sold as "refreshed" and NOT factory refurbished.

Returning an item that is otherwise fine indicates your dissatisfaction with that item. Repurchasing that same item immediately afterward will probably be a huge red flag to them that you returned a nonreturnable product.

 

[timotheezz]

Apple exchanged my "damaged" iPhone

Okay, so I bought mine at AT&T store on iDay. Day before Independence Day, a combination of being dumb (for not putting incase sleeve) and being drunk (skipped on a NYC street with iPhone in front pocket) resulted in the iPhone from being launched from my pocket to the pavement.

1 scuff on top right corner, a small one on bottom left corner.

Tried to return to AT&T yesterday, they gave me a problem. Long story short, called AT&T customer service and they directed me to the Apple store.

Apple store asked me what was wrong. I lied and said that there were freezing problems. However, I did tell the truth when I said that it would keep asking me to enter in the visual voicemail password (happened 5 times randomly).

They gave me a brand new one on the spot.

Lesson learned: Never leave house without iPhone protected, and don't put it in the front pocket if it's unprotected because it's one slippery badboy.

 

[killerrobot]

Wait...do you want to get another one under the same contract once you return the scratched one or are you calling the iPhone quits??

I don't think they'd let you return the damaged one and then try to get a new one on the same account. That just seems a little too obvious. But who knows, weirder things have happened. (I think you might have to pay another activation fee as well???)

 

[timotheezz]

Wait...do you want to get another one under the same contract once you return the scratched one or are you calling the iPhone quits??

I don't think they'd let you return the damaged one and then try to get a new one on the same account. That just seems a little too obvious. But who knows, weirder things have happened. (I think you might have to pay another activation fee as well???)

No activation fee was put on the new iPhone that I got.

 

[killerrobot]

No activation fee was put on the new iPhone that I got.

Yeah but you didn't try to pay the restocking fee either.

I just don't know if the OP is trying to get a new phone out of it (I suggest he follows your lead) or if he's not going to get another phone.

 

[cdinca]

go for it!

A couple of things.

1. Every product has to warranty that is suited for the use it was intended for, including expected mishaps. Dropping a device, that is intended to be used in the hand, is definitely expected. So, if you dropped it, and it hit a sweet spot that caused the screen to break, therefore making it unusable, you would have a good reason to expect a full refund. But your iPhone is still useable, so you should look to number 2.
   
2. Apple is very specific in their return policy, but they do not mention damage. I do not believe that they just neglected to include that, or they "assumed you would know that". I think this is intentional, either because they feel they may be on shaky legal ground with a hand-held product that suffers so much damage from an expected mishap, or they are hoping to engender goodwill amongst customers in their latest push to take over the world. In either case, Apple only stands to gain from appearing to have an overly sympathetic return policy, since at this stage, they are not trying to sell anyone an iPhone, they are trying to sell everyone APPLE.

So, to sum up, I think they will return it, and in the long run, will make so much more than they lose from your newfound or renewed loyalty to Apple products.

My 2cents

 

[marksman]

Are you people missing that fact that Apple has a 14-day return policy?

Try to remove your heads from whatever crevice they are stuck in.

The phone is not damaged. It has a few minor scratches. And the store isn't going to sell the same phone I return to them. Wouldn't that go against Apple's sacred and strict refurbishment policies?

Man, who would've known creating this thread would cause such pain and suffering for some of you folks. I assure you that Apple will be OK!

Hey if you can make it through your life being a sleaze ball more power to you. Some of us actually have conciouses. Nothing is owed to Apple, but taking advantage of their return policy just so you can cover for your own inadequadicies well that hurts things in the future for everyone else.

Costco used to have a policy where you could return something any time. It was a great policy and really useful to some people. Unfortunately some of the Chris' out there realized they could scam the system for their own benefit and would just go out and get a new $2000 tv every 3-4 years by returning the old one, getting their money back and then buying a new one. So now if someone out there had a legitimate reason to take advantage of the return policy they can't because it has been changed.

So if you want to go through life being a selfish tool, oblivious to how your actions impact others be my guest.

 

[jemeinc]

A couple of things.

1. Every product has to warranty that is suited for the use it was intended for, including expected mishaps. Dropping a device, that is intended to be used in the hand, is definitely expected. So, if you dropped it, and it hit a sweet spot that caused the screen to break, therefore making it unusable, you would have a good reason to expect a full refund.
   [
   
   My 2cents

1. 
   
   LOL.. That is ridiculous.. I'm sorry, but if you drop it and break it, that's considered misuse, and shouldn't be covered.. Going by your logic if you buy a set of expensive crystal wine glasses and drop one or two while using them they should get replaced..LOL.. Sorry, but that's just silly..

 

[Chris Welch]

Well, I got a replacement!

The guy saw the scratches, said it would be no proble,.

Also, he said that my speakerphone volume was lower than what it should be, so I guess I had a "legitimate" reason for the exchange afterall.

 

[Gigahurtz]

ok ok, but Apple's return policy just states that within 14 days you can return a product with the 10% restocking fee as long as ALL original pieces are there (hmm I think that would include box tops, but...). Legally, I think he can return it. Morally, well, that's up to him...

Morally?

We're acting like we're cheating Jesus Christ himself. This is Apple. If this is the extent of a customer "working the system" then they're in very good.

 

[iJon]

Well, I got a replacement!

The guy saw the scratches, said it would be no proble,.

Also, he said that my speakerphone volume was lower than what it should be, so I guess I had a "legitimate" reason for the exchange afterall.

Awesome. Enjoy it while it lasts though. I don't see Apple doing this much longer.

jon

 

[Martin C]

Well, I got a replacement!

The guy saw the scratches, said it would be no proble,.

Also, he said that my speakerphone volume was lower than what it should be, so I guess I had a "legitimate" reason for the exchange afterall.

Good, now don't let anyone else lay a finger on your phone.

 

[janey]

Hey if you can make it through your life being a sleaze ball more power to you. Some of us actually have conciouses...So if you want to go through life being a selfish tool, oblivious to how your actions impact others be my guest.

Let me say this to everyone who is thinking the same thing as marksman, what you think doesn't matter to anyone who is actually involved in this.

It is eventually down to Apple and Apple only as to whether or not they will repair/replace/exchange/accept a return of the iPhone at no or little cost and with or without damage.

Right now the iPhone is brand new, and exchanging accidentally damaged iPhones free of cost is an AMAZING marketing move on the part of Apple. So let these people return their goddamned iPhones. Bitch all you want about it, but it's not like it's going to affect anyone's decision, least of all Apple's. The OP may be a sleazebag for doing this, but it's not like Apple's jacking up the prices on the iPhone for you cause people like him are wanting free exchanges for damaged iPhones.

 

[stealthman1]

Whaaattt??? That's exactly what they're doing and I'm paying for it. Do you think Apple's stockholders are paying for it? Do you think Steve Jobs and 17,000 employees are paying for it? Everyone who owns an iPhone is paying for jackasses like the OP who are ripping you and me off.

 

[janey]

Whaaattt??? That's exactly what they're doing and I'm paying for it. Do you think Apple's stockholders are paying for it? Do you think Steve Jobs and 17,000 employees are paying for it? Everyone who owns an iPhone is paying for jackasses like the OP who are ripping you and me off.

Indirectly yes, but this is not new for Apple.

And obviously Apple's getting a LOT of good media coverage from the iPhone cause of the excellent initial customer service. In the long run, it will pay for itself.

[edit]Would you prefer that Apple get really bad coverage of how easily the glass shatters on the iPhones? Or would you prefer that Apple be shown in a good light with AppleCare replacing those shattered iPhones for free to the customers in the first month or so? I'd vastly prefer the latter, because it will help iPhone sales. The former will not, and if Apple doesn't do something like this, then news of the former would be more widespread.[/edit]

Stop thinking so shallowly. I'm an Apple shareholder too.

 

[beate]

Shallow ethics and responsibility is what abounds in this thread.