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iPhone 11 is the worst ios release ever
- Thread starter BigDO
- Start date
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I've sent a letter articulating my situation and the chat transcripts and troubleshooting logs I've accumulated off to Tim Cook / the executive escalations team.
My take: Apple needs to change their policies. At least allow people to rollback updates 2 or 3 revisions (3 may be in order when they do them in quick succession like we've seen with iOS 11). Build a capability into either iOS or iTunes to facilitate this for the customers - most are not technical.
And this masking of iCloud backups - so you can only restore the current version? (wish I would have known that - would have been doing iTunes backups to protect my data and customizations).
In my circumstance, 11.0.2 broke my connection to my car - no hands free (can still stream music over bluetooth). Downgrading means installing as a new iPhone. Not an acceptable compromise.
My take: Apple needs to change their policies. At least allow people to rollback updates 2 or 3 revisions (3 may be in order when they do them in quick succession like we've seen with iOS 11). Build a capability into either iOS or iTunes to facilitate this for the customers - most are not technical.
And this masking of iCloud backups - so you can only restore the current version? (wish I would have known that - would have been doing iTunes backups to protect my data and customizations).
In my circumstance, 11.0.2 broke my connection to my car - no hands free (can still stream music over bluetooth). Downgrading means installing as a new iPhone. Not an acceptable compromise.
There are two reasons why Apple doesn’t allow downgrades: Security vulnerabilities and fragmentation. It makes it much harder for Apple to control their software. (You agree to the terms and conditions before upgrading your version of iOS. You agree to whatever Apple deems fit with their operating system) Also, it reduces the liability that Apple faces if they are pushing the latest security updates and you can’t downgrade. Look at the disaster MSFT went through with WannaCry. XP never got the security updates it should have.
Second, iTunes backup behaves the same as iCloud backup. You cannot restore a higher iOS backup on a lower version of iOS. Its been this way is iPhone OS 1 for iTunes and iOS 4 for iCloud.
absurb comment of the day: "no different experiences". you mean we're all experiencing what you're experiencing? and if not, we're simply not power users? making something up doesn't make it real.
Not telling me anything I don't already know, nor agree with. But when an update (especially a minor one) breaks basic functionality, customers should have the capability to roll this update back until the problem is fixed.
Apple doing otherwise only makes customers more afraid to update. We would have a higher percentage of people on iOS 11 if people knew they could roll it back if there was something horribly incompatible between their device/configuration and the update.
Apple should also be notifying people that report bugs when they're actually fixed (and also be doing correlations in their CRM system that support uses) - so customers would know when then can safely update and the problem has been repaired.
You also misunderstood the restore statement I was making regarding iCloud backups. Apple's masking older backups (that is, I can only see backups my device did on iOS 11.0.2). I should see several iterations of backups (considering I'm only using about 10% of my iCloud storage). There should be no reason I couldn't roll back to an earlier rev of 11 and restore my most recent iCloud backup from that version.
I’m not misunderstanding you in regards to backup. The backup overwrites every single time you create a new backup. iTunes has the ability to archive so it doesn’t overwrite. But it has been this way since 2007 with regards to backups. If it created a new backup every single day, your storage would be gone in a week.
No, it could do something similar to time machine, in that each backup is incremental.
Pretty sure we haven't had iCloud backups since 2007.
You're suggesting there's only one iCloud backup kept at a time per device? I'm seeing several here for each of my devices.
My point being, all backups before 11.0.2 are absent. Pretty apparent that Apple archives or purges these to keep people from being able to downgrade and restore.
No, it could do something similar to time machine, in that each backup is incremental.
Pretty sure we haven't had iCloud backups since 2007.
You're suggesting there's only one iCloud backup kept at a time per device? I'm seeing several here for each of my devices.
My point being, all backups before 11.0.2 are absent. Pretty apparent that Apple archives or purges these to keep people from being able to downgrade and restore.
As I said in my previous post. iTunes backups (2007) and iCloud backups (2011) are treated identically. The current device you are using will have an overwritten backup. You are not seeing multiple per device. This is easily verifiable by going into iCloud storage and clicking backup. It will say “this device” under it. If you restore from an iCloud backup it will save that one and then create a new one that is overwritten going forward. iTunes does the same exact thing when you restore from a backup. The reason why all 11.0.1 are gone was because they were overwritten.
Your reasoning for why they are absent is ridiculous. They are absent because of the amount of storage that would be consumed if every backup was kept. iTunes allows you to archive backups and Apple tells you how to Incase of needing to downgrade. So no, it’s not apparent Apple is keeping you from downgrading.
I'm telling you - wipe your iPhone and go to restore from iCloud backup - then click on "Show all backups" - there will be about a half dozen of them there. They're iOS version specific, so you can only restore them with that version of iOS that they were backed up with.
I find it highly coincidental that the only revisions available are those that were backed up since October 3rd (when 11.0.2 came out).
Again, I have about 45GB free on my iCloud drive...so I'd like a better reason than to preserve space as to why none of my earlier backups are present (but those since upgrading to 11.0.2 are).
Edit: Oh, and regarding the incompatibility - I was actually able to fix my issue - it seems iTunes will allow you to restore a backup done from 11.0.2 onto a 11.0.1 iPhone. Thought for certain it would have been the same as iCloud and forced me to update to 11.0.2 on reboot, but it hasn't (yet).
I'll send a follow-up regarding the letter I sent if this is a true resolution of the issue - but I still think Apple should change their policies to better serve their customers.
Edit2: Nope, didn't fix my own problem after all. The 11.0.2 backup, while I was able to install it onto 11.0.1, it also carried with it the configuration anomaly that's killing my connectivity to my vehicle. So, back to downgrading and loading as a new device. *sigh*.
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the only thing I HATE about iOS 11 is the App Store. I despise it literally. I wish the old were back. Plus the fact they removed app syncing from iTunes. I know it was a hog, but it was so much easier and you didn't need to wait for apps to update over wifi which is ridiculous.