Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPod 1st Gen iPod Replacement - Why so long?
- Thread starter covertsurfer
- Start date
- Sort by reaction score
I've finally given up and asked them to call me later. Sent it end of November, still on "empy box shipped". I wouldn't mind the wait if they acknowledged they received it
It took from late November until the first week of January (call it five weeks) to get the shipping envelope to me. My status went to "Pending product replacement" on 1/14 and I received my shipment notification last night (after just under four weeks). 6Gen, according to the new serial number. It should be here tomorrow but it does require a delivery signature.
Interesting...You both sent yours about the same time I sent mine. Hopefully that a a good sign that my replacement will ship soon. Here's to hoping!
Edit*
And as of 5 mins ago I have received my email confirming my new 6th gen nano will be here Monday!
Edit*
And as of 5 mins ago I have received my email confirming my new 6th gen nano will be here Monday!
Last edited:
They also received mine on January 14. Still Product Replacement pending...
I'm in Canada. Where are you from guys?
I'm in Canada. Where are you from guys?
Mine has also been in "replacement pending" since the 14th of Jan. No ship for me! Wah!
How do I rate?
Here's hoping it happens soon, I'm getting so antsy!
How do I rate?
Here's hoping it happens soon, I'm getting so antsy!
Ah man. Now people are starting to say that they are getting their iPods that were recieved after mine. They got mine on Jan. 13, still stuck on "product replacement pending". I hope it hasn't fallen into the same black hole some others' have fallen into.
I sen't my iPod in on the 7th of January and Apple reported that it arrived at the center on the 14th. Today I received an eMail at around 2am saying that the 'replacement' iPod had been shipped out and I should expect it within two business days.
Great!
I'm still waiting since Apple received my January 10. Should be any day now!
I could see it becoming a collectors item. However, isn't the recall a safty concern for overheating? Not sure how bad the overheating could get...
Just received my replacements. Apparently we get the ipod nano multi-touch now, took about 2 months for the replacement to be sent since I shipped it to them. For those who received theirs already, I have a question. Is there anyway to keep the ipod playing music instead of just turning off after 1 minute if you don't touch it? Like, I use to run w/ my ipod but I can't do it with this if I have to keep pressing something every minute or 2.
So after receiving mine this week it is going to the Apple Store today...Seems the radio feature doesn't work on mine. I have done all the usual things one would do to an apple product in this case, even made sure the headphones were connected nice and snug (since they act as the antenna), but to no avail. So hopefully they will help me out.
I'll report back, but just a heads up to everyone to double check every feature, because you only have 90 days.
I'll report back, but just a heads up to everyone to double check every feature, because you only have 90 days.
The sleeping every minute or so is because it doesn't see that your headphones are plugged in all the way. Can you push them in any further?
I dont think that's what that number means...apple has definitely sent out far more than 3000 replacements already. probably closer to 150,000 at least.
I called apple today, and the helpful representative said that apple has been receiving over 1000 nanos a day for replacement. Apparently, the repair centers will be getting a large shipment of replacement iPods next week, and many people that have been waiting for over six weeks will be getting one sent out at that time. I also asked about why some people are waiting longer then others to get their nano sent back. For some reason, all of the iPod repairs are getting queued by serial number, so iPods that start with numbers, or at the beginning of the alphabet, were getting swapped first.
Not the same story I got...
After waiting six weeks for my replacement, I finally called Apple yesterday, and the very friendly customer service person I spoke to told me the following:
1. Apple has received upwards of 118,000 1st generation iPod nano as part of the recall.
2. Apple had only ordered 11,000 replacement iPods order based on their estimate that approximately 10,000 units would be sent in for replacement under the recall.
3. They're producing the replacements as quickly as they can, but it will take until at least June if not later for them to catch up with the backlog of "Product Replacements Pending".
4. There's no way of finding out where anyone's place in line is, but the replacement nanos are being shipped out in the order they received the iPods that we sent in.
5. The replacement iPods will ALL be "new" 8GB 6th generation nanos but only come with a 90-day warranty.
Now I'm not sure what to believe, but if what she told me is true then there may be many weeks or months of additional waiting time (I send my original nano to Apple in December and Apple acknowledges receiving it on January 6th) before my replacement iPod nano arrives.
I did repeatedly make the point that Apple's ongoing lack of communications about the delays in sending the replacements was completely unacceptable, but while she apologized for the lack of notification regarding the delay, I got not assurance of more or better communications in the future. My guess is that Apple is afraid of the huge amounts of negative publicity they'd get if word spreads to 100,000+ customers that they may not receive their replacement nanos for another 4-5 months.
After waiting six weeks for my replacement, I finally called Apple yesterday, and the very friendly customer service person I spoke to told me the following:
1. Apple has received upwards of 118,000 1st generation iPod nano as part of the recall.
2. Apple had only ordered 11,000 replacement iPods order based on their estimate that approximately 10,000 units would be sent in for replacement under the recall.
3. They're producing the replacements as quickly as they can, but it will take until at least June if not later for them to catch up with the backlog of "Product Replacements Pending".
4. There's no way of finding out where anyone's place in line is, but the replacement nanos are being shipped out in the order they received the iPods that we sent in.
5. The replacement iPods will ALL be "new" 8GB 6th generation nanos but only come with a 90-day warranty.
Now I'm not sure what to believe, but if what she told me is true then there may be many weeks or months of additional waiting time (I send my original nano to Apple in December and Apple acknowledges receiving it on January 6th) before my replacement iPod nano arrives.
I did repeatedly make the point that Apple's ongoing lack of communications about the delays in sending the replacements was completely unacceptable, but while she apologized for the lack of notification regarding the delay, I got not assurance of more or better communications in the future. My guess is that Apple is afraid of the huge amounts of negative publicity they'd get if word spreads to 100,000+ customers that they may not receive their replacement nanos for another 4-5 months.