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Nik

macrumors 6502a
Jun 3, 2007
681
1,417
France
After seeing all those issues, I will stick to my 2014 MBP as long as I possibly can. Lets hope they do a new revision with a better keyboard and w/o touchbar.
 
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Sanpete

macrumors 68040
Nov 17, 2016
3,695
1,665
Utah
Or all 2016+ MacBooks have the same problem ?
Not according to owners. But as I said above, all may have it to some degree, but not enough to bother most people. It may be similar to screen uniformity. All screens of the type on the MBP have some degree of uneven brightness and color, but usually it's not noticeable to most people.
 
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Hellven

Suspended
Apr 3, 2017
34
2
Not according to owners. But as I said above, all may have it to some degree, but not enough to bother most people. It may be similar to screen uniformity. All screens of the type on the MBP have some degree of uneven brightness and color, but usually it's not noticeable to most people.

"screen uniformity?" Just like staingate?
This is a keyboard-! Have you ever seen like this macbook before?
Heat Issue + Noise from Plastic Part (under the keyboard) = what do you think?
 

small.zack

macrumors newbie
Apr 2, 2017
17
14
Just checked the service status on my Mac, the first time I had it serviced I sent it in Wednesday and got it back on Friday, so, sending a week from that Friday, I expected it back today. Upon looking to see what the status of my repair was, I found that it was still under the "service" tab and below that it says "on hold - need information"
 

emde

macrumors member
Mar 6, 2017
49
44
Just got a notification from FedEx that my new MBP is scheduled to be delivered Tuesday. I'll immediately run tests and report back with my findings!

Good news/bad news... I got my MBP replacement a day early. Bad news, it has at least two keys with this annoying click! I just left a voicemail with the senior adviser I was working with and let him know. Awaiting a call back.

Apple, what gives!?!
 
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small.zack

macrumors newbie
Apr 2, 2017
17
14
Wonder what that means.
Me too, I tried looking into it online, but everything on the topic is circa 2006...
[doublepost=1491879883][/doublepost]
Me too, I tried looking into it online, but everything on the topic is circa 2006...
I imagine it has to do with the type of repair, my advisor said it was a "reshaping of the keys" I called him again to make sure everything was going smoothly only to find that he's not in again until Thursday. If the message remains the same tomorrow afternoon when I check, I will certainly be calling Apple support again for another senior advisor...This whole situation is becoming so irritating
 
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emde

macrumors member
Mar 6, 2017
49
44
Good news/bad news... I got my MBP replacement a day early. Bad news, it has at least two keys with this annoying click! I just left a voicemail with the senior adviser I was working with and let him know. Awaiting a call back.

Apple, what gives!?!

Further testing reveals that at least 10 keys are popping now!
 

tow1

macrumors newbie
Apr 9, 2017
13
8
So I received my first macbook 2016 15" today, and I have the noise on w, r, t, u and i....
But only when the laptop is warm, when its cold i everything is alrighy

I dont know if I should keep it or return it as I still have my mid 2015 mbp high specs

And from what I understood its pretty useless to send it for repair because Ill probably get other keys with the noise?

Ps: i can return my laptop till the 1st may so its more than 14days

EDIT: i played around with the keyboard and i have no more noise on w, only at the bottom on r and u, and everywhere on on the keycap with t and i.. its a bit better

EDIT2: I looked at the video that emde posted and I decided to give it a try! I have some thick tape (kind of foam made) and I cut it to put it at the top of the circle behind the key... and IT WORKED I HAVE NO MORE F*CKING NOISE!! Im so proud haha and thanks again emde for the video
 
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Commando3200

macrumors newbie
Apr 11, 2017
7
1
So after my early 2011 **** the bed two weeks ago, I ordered the new 15 inch with touch bar, 2.9, 1tb, 460.

Arrived today, and began to notice this sticking/popping sound on my M and N keys. Here we are... What's the course of action? Genius bar? I'm not too pleased to be frank.
 

Sanpete

macrumors 68040
Nov 17, 2016
3,695
1,665
Utah
So after my early 2011 **** the bed two weeks ago, I ordered the new 15 inch with touch bar, 2.9, 1tb, 460.

Arrived today, and began to notice this sticking/popping sound on my M and N keys. Here we are... What's the course of action? Genius bar? I'm not too pleased to be frank.
Bummer. Call and see if they can repair it in house. If not, and you want it repaired, it may be out for a while. There are home remedies back a few posts, but they carry some risk of breaking a key.
 

monkeydax

macrumors 6502
Nov 2, 2012
391
123
So after my early 2011 **** the bed two weeks ago, I ordered the new 15 inch with touch bar, 2.9, 1tb, 460.

Arrived today, and began to notice this sticking/popping sound on my M and N keys. Here we are... What's the course of action? Genius bar? I'm not too pleased to be frank.
if you just received it, you're better off returning and ordering a new one than letting your brand new machine get taken apart and put back.
 

Sanpete

macrumors 68040
Nov 17, 2016
3,695
1,665
Utah
So after my early 2011 **** the bed two weeks ago, I ordered the new 15 inch with touch bar, 2.9, 1tb, 460.

Arrived today, and began to notice this sticking/popping sound on my M and N keys. Here we are... What's the course of action? Genius bar? I'm not too pleased to be frank.
PS: Ask the Apple Store folks if they have the shims, which are what Apple is using for repairs for this. If so, they can repair quickly.
 

Commando3200

macrumors newbie
Apr 11, 2017
7
1
if you just received it, you're better off returning and ordering a new one than letting your brand new machine get taken apart and put back.

My God, another two weeks to wait until the replacement? I have no other computer at the moment.

PS: Ask the Apple Store folks if they have the shims, which are what Apple is using for repairs for this. If so, they can repair quickly.

What shims?
 

monkeydax

macrumors 6502
Nov 2, 2012
391
123
Ok, would I do this over the phone? Or do I have to go in in person for it.
You can do it over the phone, but they may ask you to get some confirmation of the problem at the Genius Bar. So you could start over the phone, and you can prove it with some videos.
 

Commando3200

macrumors newbie
Apr 11, 2017
7
1
You can do it over the phone, but they may ask you to get some confirmation of the problem at the Genius Bar. So you could start over the phone, and you can prove it with some videos.

Thank you! I'll give them a call tomorrow and see how it goes.
 

Commando3200

macrumors newbie
Apr 11, 2017
7
1
Shouldn't be a problem, you're welcome!
If you can't arrange the advance replacement, ask if they can do a repair on site. The shims are tiny bits of material they put under the keys to keep them from making unwanted clicking noise, or so it's been reported.

Great news! They're sending a replacement. Thanks for the help, I would recommend going straight to Apple Customer Relations after dealing with their technical support, they will get you sorted.
 
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emde

macrumors member
Mar 6, 2017
49
44
If you can't arrange the advance replacement, ask if they can do a repair on site. The shims are tiny bits of material they put under the keys to keep them from making unwanted clicking noise, or so it's been reported.

I'd like to hear more about these shims if anyone has info!
 
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