2016 Macbook Pro Issue - High Pitched Keyboard Clicking Sound

[kebrone]

For my case my Y-key was bad, but after a lot of usage it become better. Does that apply to some of you guys?

The only thing I am struggling with now is the screen which seems to be too loosy, when I am writing its shaking... so annoying.

 

[aevan]

For my case my Y-key was bad, but after a lot of usage it become better. Does that apply to some of you guys?

The only thing I am struggling with now is the screen which seems to be too loosy, when I am writing its shaking... so annoying.

I had a few keys that were high-pitched when I got my MBP, but after a few days of usage it went away and were the same like every else. The high-pitch hasn't returned in 7 months, even after hours of intensive Zbrush work, or after playing Heroes of the storm for a while.

As for the loose screen - does it move while you're typing on a flat surface? That doesn't happen to me. It wobbles a bit if I raise the notebook and shake it, but that happens to every MacBook I've tried.

 

[fokmik]

Now that I am really happy with the keyboard, my next thing to see is if the updated internal HD graphics 630 runs smoother with less lag than I got with the 2016 model, that was another reason I returned the 2016.

Apple already said that this issue is solved in next high sierra with metal 2
So is buttery smooth

 

[wiffle]

Update: the compromise was for an expedited topcase repair.... rather than the 3-5 day quote they promised an essentially 1 day turnaround. Hoping they don't mess up the TouchID/powercable in the process necessitating a logic-board replacement again.

 

[kebrone]

I had a few keys that were high-pitched when I got my MBP, but after a few days of usage it went away and were the same like every else. The high-pitch hasn't returned in 7 months, even after hours of intensive Zbrush work, or after playing Heroes of the storm for a while.

As for the loose screen - does it move while you're typing on a flat surface? That doesn't happen to me. It wobbles a bit if I raise the notebook and shake it, but that happens to every MacBook I've tried.

Not on flat surface only why it's in my lap. I tried the older version at a store and that have no wobble but the 2016 version have surely not tight as the older version. I can survive with that if this is what we get. Sometimes I am wondering if I should switch back to retina version, but that feels very thick compared to the new model

 

[imaginex20]

I had to exchange my 2016 15" for a 2017 15" and just with limited use so far, the keyboard feels better on the 2017.

 

[kebrone]

I had to exchange my 2016 15" for a 2017 15" and just with limited use so far, the keyboard feels better on the 2017.

There is no doubt the 2016 v. have a lot of problems and bugs, Apple did really bad job on that. And it is very sad they are not even apologising for it and there is no exchange program for it. For me who is really depended on a computer for work it is very difficult to send it to service-repair and wait 2 weeks before you have it back.

 

[Nilhum]

The 2016 version does have more wobble.

 

[wiffle]

Update: the compromise was for an expedited topcase repair.... rather than the 3-5 day quote they promised an essentially 1 day turnaround. Hoping they don't mess up the TouchID/powercable in the process necessitating a logic-board replacement again.

Update #2: this is now pretty ridiculous.. Was promised an expedited turnaround on the topcase repair - called in today as I had heard nothing back and they've informed me that during the topcase repair, they damaged the power key button so now they have to replace the logic board as well. Sure enough they don't have it in stock so I have to wait another 2-3 days.... This is ridiculous.. at what point do I escalate and who do I escalate to? Work deadlines are starting to put some pressure on..

Timeline:

1. Bought refurb late 2016 (2.6/512/460) MBP in April. Went away for a month, went out of the 14 day return period. Recognized high-pitched keyboard issue, loose LCD in encasing issues...
2. May 30, 2017: Brought to Genius bar. LCD replacement, Topcase replacement - 5-7 day turnaround time.
3. June 7, 2017: informed that during topcase repair, power key cable broke. requires logic board replacement. 2 day turnaround
4. June 9, 2017: go to pick up repaired MBP, notice that they replaced my logic board with a 2.5/256/450. No good. Manager offered replacement - great. Took the 2.5/256/450 and waited for replacement.
5. June 13, 2017: replacement arrives. Woah! a 2.9/1TB/460 BNIB machine. Happy at this point.
6. June 14, 2017: bring new machine to work, plug it in, high usage = high pitched 3/5/J keys. Run Terminal Yes command test - issues are reproducible. Schedule Genius appointment
7. June 15, 2017: bring into Genius. Asked to see if they would be willing to replace me for another machine or (hopefully) upgrade me to a 2017 considering this machine was literally 5 days old (AppleCare says purchased on June 9, 2017...) and to minimize time without a machine to work with. No dice - manager insists on a topcase repair. Fine. Another 3-5 day turnaround. I mention I've now been without a machine to work with for the majority of the last 2 weeks - need to get work done... They promise completion by June 20.
8. June 20, 2017: call in today. Sure enough, during topcase repair they mess up the power key again. Won't power on. Needs to replace logic board. Another 2-3 day turnaround.

Incredibly frustrated. I tried not to get angry on the phone but I must admit I was probably sounding like the customer from hell. Bleh. Emphasized that it wasn't necessarily their fault and that things go wrong during repairs but at what cost to the customer experience?

 

[imaginex20]

Since you're well within 3 months, why don't you try contacting your credit card company for a refund if it was purchased on your credit card.

 

[wiffle]

Since you're well within 3 months, why don't you try contacting your credit card company for a refund if it was purchased on your credit card.

Yeah.. I could try that.. though I don't know whether AMEX would be willing to go that far at this point considering Apple is still going to repair it. Ugh.

 

[New_Mac_Smell]

Update #2: this is now pretty ridiculous.. Was promised an expedited turnaround on the topcase repair - called in today as I had heard nothing back and they've informed me that during the topcase repair, they damaged the power key button so now they have to replace the logic board as well. Sure enough they don't have it in stock so I have to wait another 2-3 days.... This is ridiculous.. at what point do I escalate and who do I escalate to? Work deadlines are starting to put some pressure on..

Timeline:

1. Bought refurb late 2016 (2.6/512/460) MBP in April. Went away for a month, went out of the 14 day return period. Recognized high-pitched keyboard issue, loose LCD in encasing issues...
2. May 30, 2017: Brought to Genius bar. LCD replacement, Topcase replacement - 5-7 day turnaround time.
3. June 7, 2017: informed that during topcase repair, power key cable broke. requires logic board replacement. 2 day turnaround
4. June 9, 2017: go to pick up repaired MBP, notice that they replaced my logic board with a 2.5/256/450. No good. Manager offered replacement - great. Took the 2.5/256/450 and waited for replacement.
5. June 13, 2017: replacement arrives. Woah! a 2.9/1TB/460 BNIB machine. Happy at this point.
6. June 14, 2017: bring new machine to work, plug it in, high usage = high pitched 3/5/J keys. Run Terminal Yes command test - issues are reproducible. Schedule Genius appointment
7. June 15, 2017: bring into Genius. Asked to see if they would be willing to replace me for another machine or (hopefully) upgrade me to a 2017 considering this machine was literally 5 days old (AppleCare says purchased on June 9, 2017...) and to minimize time without a machine to work with. No dice - manager insists on a topcase repair. Fine. Another 3-5 day turnaround. I mention I've now been without a machine to work with for the majority of the last 2 weeks - need to get work done... They promise completion by June 20.
8. June 20, 2017: call in today. Sure enough, during topcase repair they mess up the power key again. Won't power on. Needs to replace logic board. Another 2-3 day turnaround.

Incredibly frustrated. I tried not to get angry on the phone but I must admit I was probably sounding like the customer from hell. Bleh. Emphasized that it wasn't necessarily their fault and that things go wrong during repairs but at what cost to the customer experience?

You got a like $1000 free upgrade though, pretty good customer service if you ask me! Anyway I understand this can be frustrating, but I'd highly recommend you live with it for about a week to give the keys a chance to settle. A lot of people get this issue when they're brand new but they usually go away after a few days. Obviously you don't have to and eventually you'll get a perfect one out of the box, but seeing as you're going through all this frustrating effort it may be worth just seeing. Worst case is you can always get it repaired a month or so later.

 

[imaginex20]

Yeah.. I could try that.. though I don't know whether AMEX would be willing to go that far at this point considering Apple is still going to repair it. Ugh.

AmEX will go that far. They have excellent customer service. I would go that route.

 

[TripleMoxy]

Have any of the people on this thread that now have a 2017 machine tested the keys when the laptop is warm yet? I was curious whether the keys now had a consistent feel and didn't make the sticking noise as often or at all when compared to the 2016 models.

Apologies for asking this question again, but I think it's important to get as wide a test-pool as possible to get an idea as to whether the problem has been addressed, even if only in part.

 

[Queen6]

You got a like $1000 free upgrade though, pretty good customer service if you ask me! Anyway I understand this can be frustrating, but I'd highly recommend you live with it for about a week to give the keys a chance to settle. A lot of people get this issue when they're brand new but they usually go away after a few days. Obviously you don't have to and eventually you'll get a perfect one out of the box, but seeing as you're going through all this frustrating effort it may be worth just seeing. Worst case is you can always get it repaired a month or so later.

Absolutely not, $1K upgrade versus loss of 2 weeks usage not even close. It's tragic that Apple is incapable of resolving such a basic issue, let alone the fact the problem being present in the first place on such a premium notebook...

Q-6

 

[paging_dr]

Have any of the people on this thread that now have a 2017 machine tested the keys when the laptop is warm yet? I was curious whether the keys now had a consistent feel and didn't make the sticking noise as often or at all when compared to the 2016 models.

Apologies for asking this question again, but I think it's important to get as wide a test-pool as possible to get an idea as to whether the problem has been addressed, even if only in part.

I have a 2.3/8/256 2017 model... still have high-pitched popping sound reproduced when machine is operating warm, mostly on my E, N and L keys but also some other ones as well. So sad... returned it and exchanging for another... come on Apple.

 

[New_Mac_Smell]

Absolutely not, $1K upgrade versus loss of 2 weeks usage not even close. It's tragic that Apple is incapable of resolving such a basic issue, let alone the fact the problem being present in the first place on such a premium notebook...

Q-6

Boy you love to cherry pick comments .

Depends what you mean by 2 weeks usage doesn't it really? 2 weeks lost earnings, absolutely not. And had that happened to me I wouldn't be faffing with repairs, I would have brought a different machine there and then or relied on a backup/loan.

Absolutely not, $1K upgrade versus loss of 2 weeks usage not even close. It's tragic that Apple is incapable of resolving such a basic issue, let alone the fact the problem being present in the first place on such a premium notebook...

Q-6

We don't know if the issue will be resolved, we don't know how basic it is. You show me any laptop line where every single one has rolled off the production line 100% flawlessly and I'd agree with you...

Truth is, defects exist. At least Apple don't shrug their shoulders or give you a 30 day repair, which certainly isn't bad customer service is it?

 

[wiffle]

You got a like $1000 free upgrade though, pretty good customer service if you ask me! Anyway I understand this can be frustrating, but I'd highly recommend you live with it for about a week to give the keys a chance to settle. A lot of people get this issue when they're brand new but they usually go away after a few days. Obviously you don't have to and eventually you'll get a perfect one out of the box, but seeing as you're going through all this frustrating effort it may be worth just seeing. Worst case is you can always get it repaired a month or so later.

Yep - you're absolutely right. I did get a significant upgrade, and I'm very grateful for that, don't get me wrong.... but on the same token, the entirety of my situation makes for a less-than-optimal experience considering I have a large work deadline for end of June and made that clear throughout the entire ordeal. I asked to put off the repair for a month but the tech told me that I'd have to revisit the Genius Bar from scratch and they wouldn't be able to hold my part so I felt like I had to give in. If I had a choice, I would've preferred a working computer from the very beginning and never to have had to go through the GB in the first place. At least then I wouldn't be stressed out about meeting work commitments.... nevertheless here I am having had to buy another computer to work with while they replace my topcase and logic board again.

To your other point - I had the issues on the first computer for 2+ months. I wasn't going to sit around and wait for it to maybe resolve itself on a brand new replacement as well.

 

[New_Mac_Smell]

Yep - you're absolutely right. I did get a significant upgrade, and I'm very grateful for that, don't get me wrong.... but on the same token, the entirety of my situation makes for a less-than-optimal experience considering I have a large work deadline for end of June and made that clear throughout the entire ordeal. I asked to put off the repair for a month but the tech told me that I'd have to revisit the Genius Bar from scratch and they wouldn't be able to hold my part so I felt like I had to give in. If I had a choice, I would've preferred a working computer from the very beginning and never to have had to go through the GB in the first place. At least then I wouldn't be stressed out about meeting work commitments.... nevertheless here I am having had to buy another computer to work with while they replace my topcase and logic board again.

To your other point - I had the issues on the first computer for 2+ months. I wasn't going to sit around and wait for it to maybe resolve itself on a brand new replacement as well.

At least you have a backup. I've had those issues with repairs myself, personally if I can live with it and it's not a critical function then I'll leave it until I get a quiet period. On the plus side hopefully this will get resolved and you'll have many years of use out of it. If it does screw up again though make sure you're getting through to the higher tech support levels, the tier 1 don't really know or can authorise anything. Often the tier 2 are more capable of helping in these situations. For instance I had a very slightly loose touchID which isn't a big deal, but one of their support staff gave me a permanent ticket and phone number should I wish to resolve it at any point. So if I do ever feel like it I just need to call up and it'll be sorted, instead of having to jump through all those GB hoops!

 

[Queen6]

Boy you love to cherry pick comments .

Depends what you mean by 2 weeks usage doesn't it really? 2 weeks lost earnings, absolutely not. And had that happened to me I wouldn't be faffing with repairs, I would have brought a different machine there and then or relied on a backup/loan.

We don't know if the issue will be resolved, we don't know how basic it is. You show me any laptop line where every single one has rolled off the production line 100% flawlessly and I'd agree with you...

Truth is, defects exist. At least Apple don't shrug their shoulders or give you a 30 day repair, which certainly isn't bad customer service is it?

What concerns is the increase in posts on the forum regarding the new keyboards. Like or dislike the short throw action that's purely subjective, however I hold Apple to higher standards, nor is Apple very forthcoming with acknowledging fault...

Fundamentally in this case Apple is not fixing the issue, rather exasperating it. Personally I never rely on a single system or provider.

Q-6

 

[nph]

I have tried my new 2017 15" under very hot conditions for a while, running VBOX with windows while a bunch of office ads and Skype while charging and the machine got so hot underneath the middle I couldn'nt have it on my lap!
To me the keys kept chugging along as before so no issue there. Although the heat I got while charging was scary, should it really get that hot while charging? CPU load was no more than 30% as far as I could see from activity monitor.

 

[Rajj7895]

Hi guys,

This would be a long review (Ultimate review), but worth it if your planning to buy the 2017 MacBook Pro.

Previously I wrote on this thread, about me getting the same issues, that was the base model (2017) which they had in store, I immediately returned it and ordered a 15" high end model.

Design: No change here (Exterior and Interior)
Hardware: Improved graphics card, 7th Gen (Kaby Lake), and surely made some keyboard changes possibly a shim-fix
Battery life: Whilst editing, I get around 3 hours or 4 hours sometimes max. Normal operations such as browsing (Safari) and emails expect 7-8 hrs, sometimes 9 hours depending on usage. Definitely not 10 hours.

Now lets talk about some issues...

Firstly, the laptop gets really hot, even when I'm surfing the web (no video), checked background tasks, and some other stuff all seem normal, but when you touch it extremely hot. You can't even keep it in your lap sometimes. Spoke to Apple support, when through some tests, no issues occurred, but they told me to take it to the Apple Store to run more tests and see whats going on.

Secondly keyboard, yes, I did mention a fix (above), so now I can possibly say, that there isn't that sticky (cheap) key noises any more, when the computer heats up. But, some keys, feel loose, and I don't think its supposed to be that way. I went to the Apple Store 2 days ago (before I got my MacBook Pro), and the keys felt firm, on mine keys (p and y and u) feels loose, but still able to type properly and no sticky noises during heat.

I am going to ask for replacement, because, I have owned a 2016 MacBook Pro model, and it doesn't heat up as much as this model does, its at a point I feel its just going to catch fire.

So, yes they did fix the sticky keys problem I guess, I see on this thread some models still get those, I recommend asking for a replacement.
For those who own a 2016 model, id recommend going to Apple Store and see what they can fix, possibly new keyboard.

Any questions id be happy to answer, thanks!
[doublepost=1498067734][/doublepost]

I have tried my new 2017 15" under very hot conditions for a while, running VBOX with windows while a bunch of office ads and Skype while charging and the machine got so hot underneath the middle I couldn'nt have it on my lap!
To me the keys kept chugging along as before so no issue there. Although the heat I got while charging was scary, should it really get that hot while charging? CPU load was no more than 30% as far as I could see from activity monitor.

I am having the same issues here, when its not charging it still gets hot, and this is just for normal stuff like browsing on the internet, replying to emails nothing to intensive here.
When I'm running my video editing software, wow, its so hot, even the fans can't cool down the heat.

Spoke to apple support, and they found no issues whilst running some tests. I may just ask for a replacement.

 

[nph]

So my question is does the 13" get as warm as the 15" with similar load given is has a lower DTP? 28 vs 45W...

 

[emde]

More "proof" that the 2017 models have a redesigned (gen 2) butterfly keyboard.

https://www.replacementlaptopkeys.c...keyboard-keys-replacement-w-touchbar-2nd-gen/

Still waiting for my advanced replacement 2017...

 

[aevan]

More "proof" that the 2017 models have a redesigned (gen 2) butterfly keyboard.

https://www.replacementlaptopkeys.c...keyboard-keys-replacement-w-touchbar-2nd-gen/

Still waiting for my advanced replacement 2017...

They are clearly talking about differences between 1st gen and 2nd gen butterfly keys, not about differences between 2nd gen from 2016 and 2nd gen from 2017.