2016 Macbook Pro Issue - High Pitched Keyboard Clicking Sound

[emde]

They are clearly talking about differences between 1st gen and 2nd gen butterfly keys, not about differences between 2nd gen from 2016 and 2nd gen from 2017.

Doh you are correct. I was hoping this was a second redesign of the 2016 Mbp tb. Has anyone found pics of the 2017 internals? Fingers crossed they have fixed this issue.

 

[aevan]

Doh you are correct. I was hoping this was a second redesign of the 2016 Mbp tb. Has anyone found pics of the 2017 internals? Fingers crossed they have fixed this issue.

You also have to keep in mind that Apple could've "fixed" some issues in a way that are visually not perceptible. Vice versa, some visual changes may have nothing to do with "fixes", but with just different suppliers, processes, etc.

Bottom line - other than a few experiences from posters and your personal experience, I don't think you'll find any conclusive proof either way. Try it yourself, get Apple Care, hope for the best

Honestly, I think the chances of getting a bad keyboard are much smaller than the impression you get by visiting forums. I have bought my MBP in December, and after 7 months, I have no issues with the keyboard, even after intensive workloads. I'm guessing most people outside these forums don't have issues either.

 

[New_Mac_Smell]

They are clearly talking about differences between 1st gen and 2nd gen butterfly keys, not about differences between 2nd gen from 2016 and 2nd gen from 2017.

People must surely be trolling at this stage, unless people are really that dumb? There is no such thing as a 3rd generation butterfly keyboard, we are on the 2nd, the rMB was updated to the second. We may see a 3rd gen next year, but they will tell you and advertise it if they do!

 

[wiffle]

People must surely be trolling at this stage, unless people are really that dumb? There is no such thing as a 3rd generation butterfly keyboard, we are on the 2nd, the rMB was updated to the second. We may see a 3rd gen next year, but they will tell you and advertise it if they do!

Why such an aggressive stance on the topic? Heh. With all due respect, have you compared the 2017 KB vs the 2016? I'm probably the furthest from a net troll and would strongly argue that there were at least some adjustments in either the design or the manufacturing of the 2017 KBs. 2nd generation revision 2?

 

[New_Mac_Smell]

Why such an aggressive stance on the topic? Heh. With all due respect, have you compared the 2017 KB vs the 2016? I'm probably the furthest from a net troll and would strongly argue that there were at least some adjustments in either the design or the manufacturing of the 2017 KBs. 2nd generation revision 2?

But why would you argue there are adjustments in the design when A: Apple never said anything, B: All teardowns confirm it is the exact same keyboard?

I'm sorry if you felt I was aggressive. But all this talk seems to derive from a misunderstanding about the rMB's getting a revision 2 keyboard, and wishful rumours. All the evidence points to there being no change, and arguing chemical make-up or other metallurgical differences is just getting into the realms of conspiracy theory and is just nonsense. Plenty of people have said there is no change, and any observed change is easily dismissed as objective/individual.

 

[wiffle]

But why would you argue there are adjustments in the design when A: Apple never said anything, B: All teardowns confirm it is the exact same keyboard?

I'm sorry if you felt I was aggressive. But all this talk seems to derive from a misunderstanding about the rMB's getting a revision 2 keyboard, and wishful rumours. All the evidence points to there being no change, and arguing chemical make-up or other metallurgical differences is just getting into the realms of conspiracy theory and is just nonsense. Plenty of people have said there is no change, and any observed change is easily dismissed as objective/individual.

Fair, but have you seen a direct keyboard teardown comparison of the 2017 MBP to the 2016 MBP? I think there was a video shown in another thread of an individual who took the keycaps of his respective machines off and showed that some rubber mechanism was changed, hypothesis being that the 'shim' fix has been applied from the factory. Obviously I'm open to the idea that these are subjective observations...

Nevertheless, I revert back to my question of: have you yourself had a chance to try the keyboards side by side? On the topic of many people saying there are no change, there are many others who - while anectodal - agree that something has been changed. It's not unlike Apple to silently fix issues, that is something you have to at least partially agree with?

Anyway. I recognize I'm biased hahaha. This entire ordeal has left me a bit jaded.

edit: video for reference

 

[New_Mac_Smell]

Fair, but have you seen a direct keyboard teardown comparison of the 2017 MBP to the 2016 MBP? I think there was a video shown in another thread of an individual who took the keycaps of his respective machines off and showed that some rubber mechanism was changed, hypothesis being that the 'shim' fix has been applied from the factory. Obviously I'm open to the idea that these are subjective observations...

Nevertheless, I revert back to my question of: have you yourself had a chance to try the keyboards side by side? On the topic of many people saying there are no change, there are many others who - while anectodal - agree that something has been changed. It's not unlike Apple to silently fix issues, that is something you have to at least partially agree with?

Anyway. I recognize I'm biased hahaha. This entire ordeal has left me a bit jaded.

edit: video for reference

No I haven't physically gone and typed on a 2017 and 2016 side by side, but this would be absolutely pointless in providing meaningful data. Subjective bias would mean I could test 20 different models and find a difference, because I am expecting there to either be a difference or not. Then again manufacturing or or other slight variations could result in subtle differences, which would either reinforce an opinion of change or no change. So the only thing to do is physically look at the devices in question (Mechanisms).

I see what you're getting at with that video, however initially in the side by side comparisons they do not look like the same key, and each one looks slightly different. So my first thought is if the A and Enter keys for instance are slightly different. I couldn't see a direct A-A comparison I that video so it's difficult to take it as fact.

There could well be a subtle difference, but I am unsure if this is a positive design change. When you take into account that there are people with 2017 devices still reporting this issue, it would lend more to the side of no change. When we consider that some 2016 and some 2017 have experienced this, whilst others haven't. It lends more to the idea of manufacturing differences. Now it is entirely possible that Apple use a few different suppliers for their keys, which could result in the subtle differences. And also why some cause an issue and others don't. If this was a design flaw in its entirety, then every single key would cause a problem. However it is only something that is effecting a small minority of users, and an even smaller numbers of actual keys. I have seen no evidence to suggest that a particular key is more prone than any other, for instance if it was mostly the keys which are located above the CPU we could suggest there is a slight flaw with heat affecting the keys. But it appears for the most part entirely random, which again suggests manufacturing differences.

I'm not trying to discount you or anything offensive. But I can only go on physical facts and not subjective differences, because as soon as you go down that road there's no end, there's no argument or debate that can be solved as it's opinion based and not factual. I would love to get to the bottom of this as much as anyone, because I feel sorry for people who receive a new computer and believe whole heartedly there's a fault and return it, only to have the same 'issue' again and again, leading to greater and greater frustration. That's why my advice has always been to let it settle for about a week or give it a clean before taking steps to source a replacement.

 

[imaginex20]

I owned a 2016 and now a 2017. There is a difference in the keyboard. The keys don't stick or pop.

 

[wiffle]

No I haven't physically gone and typed on a 2017 and 2016 side by side, but this would be absolutely pointless in providing meaningful data. Subjective bias would mean I could test 20 different models and find a difference, because I am expecting there to either be a difference or not. Then again manufacturing or or other slight variations could result in subtle differences, which would either reinforce an opinion of change or no change. So the only thing to do is physically look at the devices in question (Mechanisms).

I see what you're getting at with that video, however initially in the side by side comparisons they do not look like the same key, and each one looks slightly different. So my first thought is if the A and Enter keys for instance are slightly different. I couldn't see a direct A-A comparison I that video so it's difficult to take it as fact.

There could well be a subtle difference, but I am unsure if this is a positive design change. When you take into account that there are people with 2017 devices still reporting this issue, it would lend more to the side of no change. When we consider that some 2016 and some 2017 have experienced this, whilst others haven't. It lends more to the idea of manufacturing differences. Now it is entirely possible that Apple use a few different suppliers for their keys, which could result in the subtle differences. And also why some cause an issue and others don't. If this was a design flaw in its entirety, then every single key would cause a problem. However it is only something that is effecting a small minority of users, and an even smaller numbers of actual keys. I have seen no evidence to suggest that a particular key is more prone than any other, for instance if it was mostly the keys which are located above the CPU we could suggest there is a slight flaw with heat affecting the keys. But it appears for the most part entirely random, which again suggests manufacturing differences.

I'm not trying to discount you or anything offensive. But I can only go on physical facts and not subjective differences, because as soon as you go down that road there's no end, there's no argument or debate that can be solved as it's opinion based and not factual. I would love to get to the bottom of this as much as anyone, because I feel sorry for people who receive a new computer and believe whole heartedly there's a fault and return it, only to have the same 'issue' again and again, leading to greater and greater frustration. That's why my advice has always been to let it settle for about a week or give it a clean before taking steps to source a replacement.

Yep, you make entirely valid and very well thought out points. I'm 100% on board with the need for a well-designed objective measure, something we probably won't ever see unless Apple outright says something about it. I'm just being picky about your insistence that people must be trolling, either that or just dumb - something I don't agree with at all. While anecdotal and subjective, the number of people who can perceive a difference between the two keyboards are steadily rising - and though it should be taken as surface level and data that has bias, I don't think that it should be so quickly dismissed.

If you have the time I encourage you to test the two keyboards. Perhaps then you'll be able to make a more informed opinion irrespective of which stance you take.

 

[JustTryToHelp]

No I haven't physically gone and typed on a 2017 and 2016 side by side, but this would be absolutely pointless in providing meaningful data. Subjective bias would mean I could test 20 different models and find a difference, because I am expecting there to either be a difference or not. Then again manufacturing or or other slight variations could result in subtle differences, which would either reinforce an opinion of change or no change. So the only thing to do is physically look at the devices in question (Mechanisms).

I see what you're getting at with that video, however initially in the side by side comparisons they do not look like the same key, and each one looks slightly different. So my first thought is if the A and Enter keys for instance are slightly different. I couldn't see a direct A-A comparison I that video so it's difficult to take it as fact.

There could well be a subtle difference, but I am unsure if this is a positive design change. When you take into account that there are people with 2017 devices still reporting this issue, it would lend more to the side of no change. When we consider that some 2016 and some 2017 have experienced this, whilst others haven't. It lends more to the idea of manufacturing differences. Now it is entirely possible that Apple use a few different suppliers for their keys, which could result in the subtle differences. And also why some cause an issue and others don't. If this was a design flaw in its entirety, then every single key would cause a problem. However it is only something that is effecting a small minority of users, and an even smaller numbers of actual keys. I have seen no evidence to suggest that a particular key is more prone than any other, for instance if it was mostly the keys which are located above the CPU we could suggest there is a slight flaw with heat affecting the keys. But it appears for the most part entirely random, which again suggests manufacturing differences.

I'm not trying to discount you or anything offensive. But I can only go on physical facts and not subjective differences, because as soon as you go down that road there's no end, there's no argument or debate that can be solved as it's opinion based and not factual. I would love to get to the bottom of this as much as anyone, because I feel sorry for people who receive a new computer and believe whole heartedly there's a fault and return it, only to have the same 'issue' again and again, leading to greater and greater frustration. That's why my advice has always been to let it settle for about a week or give it a clean before taking steps to source a replacement.

I tested 10 different, but same model (2016, 15') and gave up to find the device without an issue.
When I checked the new model (2017, 15'), I thought it was same keycap, and disappointed. But I still didn't have any noise issue, and I thought I was just lucky, and worried about the long-term reliability.
However, I realized these are different, and found where is.
Just try to compare the size of "Circle" in center. I hope this photos helps you.
I guess there is possibility to misunderstand I compared different keys in the video.


2016 MacBook Pro with Touch Bar 15'


First pic has a tiny tape on in center to prevent the noise issue. I devised this method as complementary measures. However, Apple uses a similar way to solve this issue to their premium customers (Shim)!

2017 MacBook Pro with Touch Bar 15'

 

[New_Mac_Smell]

Yep, you make entirely valid and very well thought out points. I'm 100% on board with the need for a well-designed objective measure, something we probably won't ever see unless Apple outright says something about it. I'm just being picky about your insistence that people must be trolling, either that or just dumb - something I don't agree with at all. While anecdotal and subjective, the number of people who can perceive a difference between the two keyboards are steadily rising - and though it should be taken as surface level and data that has bias, I don't think that it should be so quickly dismissed.

If you have the time I encourage you to test the two keyboards. Perhaps then you'll be able to make a more informed opinion irrespective of which stance you take.

I know and as I said I'm sorry for that, there's a lot of nonsense gets thrown around and wasn't directed at you, more a generalised frustration and outburst.

I tested 10 different, but same model (2016, 15') and gave up to find the device without an issue.
When I checked the new model (2017, 15'), I thought it was same keycap, and disappointed. But I still didn't have any noise issue, and I thought I was just lucky, and worried about the long-term reliability.
However, I realized these are different, and found where is.
Just try to compare the size of "Circle" in center. I hope this photos helps you.
I guess there is possibility to misunderstand I compared different keys in the video.


2016 MacBook Pro with Touch Bar 15'

View attachment 705228 View attachment 705229
First pic has a tiny tape on in center to prevent the noise issue. I devised this method as complementary measures. However, Apple uses a similar way to solve this issue to their premium customers (Shim)!

2017 MacBook Pro with Touch Bar 15'

View attachment 705230

Thanks for providing these. I did notice in the video the keys had a manufacturing code, which is what makes me question the differences in individual keys (It's more likely each key is the same but you have to rule it out). At 1:25 you can see I think "HD-18" and "HY-27", I would assuming the number is referring to the physical key, however the keys are different "S/F" I believe. It would be extremely helpful if you could gather a photo showing that manufacturing stamp on identical keys on to two models, as if this is different then it would indicate a difference. Which could again mean different manufacturers but would at least provide a starting point. The photos you provide are helpful and I appreciate it, but I cannot make out this number.

After that we'd need to rule out manufacturing differences, if anyone could find a single photo of a 2016 model with the larger circle, or a single 2017 with the smaller one, it would prove that. If however we find all 2016s have the smaller/all 2017s have the larger then it would indicate a change.

I'll do some research and see if I can find out anything about who is making the keys themselves.

 

[JustTryToHelp]

I know and as I said I'm sorry for that, there's a lot of nonsense gets thrown around and wasn't directed at you, more a generalised frustration and outburst.



Thanks for providing these. I did notice in the video the keys had a manufacturing code, which is what makes me question the differences in individual keys (It's more likely each key is the same but you have to rule it out). At 1:25 you can see I think "HD-18" and "HY-27", I would assuming the number is referring to the physical key, however the keys are different "S/F" I believe. It would be extremely helpful if you could gather a photo showing that manufacturing stamp on identical keys on to two models, as if this is different then it would indicate a difference. Which could again mean different manufacturers but would at least provide a starting point. The photos you provide are helpful and I appreciate it, but I cannot make out this number.

After that we'd need to rule out manufacturing differences, if anyone could find a single photo of a 2016 model with the larger circle, or a single 2017 with the smaller one, it would prove that. If however we find all 2016s have the smaller/all 2017s have the larger then it would indicate a change.

I'll do some research and see if I can find out anything about who is making the keys themselves.

Check the photos with the big scale. You will get the answers.
If there were no difference, I would make the video that complains this issue just like my other 14 videos.
I had enough hard times with 2016 model same as much as other people. (I don't have 2016 model anymore)

 

[New_Mac_Smell]

Check the photos with the big scale. You will get the answers.
If there were no difference, I would make the video that complains this issue just like my other 14 videos.
I had enough hard times with 2016 model same as much as other people. (I don't have 2016 model anymore)

Thank you. So there is exactly the same manufacturing number of "HB-1B", although the 'holes' do look visually ever so slightly larger which is interesting.

I think what's plausible here is different manufacturers. Seeing as it's the same model number, and a change in production would require significant retooling to manufacture. Therefore you would have a different model number (To keep track of production within the factory, it's just how they work).

Therefore it's still possible that either it's pot luck on which you get, with one being more prone than the other. This would explain why some have issues and others don't. It is also possible that Apple have stopped using a certain supplier due to this small issue, and therefore all 2017 models are shipping with the other one, or they are using them less.

From a production point of view, this is the same model of key. So I feel this is a question of whether Apple have stopped using the manufacturer or not. If people are still reporting issues with 2017 then I would suggest they haven't.

Also thank you again for your images @JustTryToHelp, at least we are getting some form of credible evidence.

 

[JustTryToHelp]

Thank you. So there is exactly the same manufacturing number of "HB-1B", although the 'holes' do look visually ever so slightly larger which is interesting.

I think what's plausible here is different manufacturers. Seeing as it's the same model number, and a change in production would require significant retooling to manufacture. Therefore you would have a different model number (To keep track of production within the factory, it's just how they work).

Therefore it's still possible that either it's pot luck on which you get, with one being more prone than the other. This would explain why some have issues and others don't. It is also possible that Apple have stopped using a certain supplier due to this small issue, and therefore all 2017 models are shipping with the other one, or they are using them less.

From a production point of view, this is the same model of key. So I feel this is a question of whether Apple have stopped using the manufacturer or not. If people are still reporting issues with 2017 then I would suggest they haven't.

Also thank you again for your images @JustTryToHelp, at least we are getting some form of credible evidence.

You're just talking your thought, it's not helpful in this thread. If you want to convince or help someone, you need to have a decent evidence just like I showed. Don't spread "Unconfirmed hypothesis." The fastest way to confirm it is whether "You track manufacture lines of all MacBook Pro parts as an industry spy," or "Open your MacBook Pro keyboard (2016 or 2017), and show what you have as video or photo." It could be one of the data whether Apple fixed this issue or not.

Also, those numbers are just identification numbers for alphabets and types. Normal customers don't have a way to track "Actually, what Apple did." Only the way to confirm its change is "Gathering individual's information or data" as much as possible. If you want to help others? Show yours. If buyers have an issue with 2017 or 2016, I recommend to record as a video with the sound, or Open the keyboard and check whether it has "same Circle Size of Part or not."

I have no doubt that 2016 models definitely have a problem. However, we don't know about 2017 models yet clearly. Only the time and customers' help will tell more things.

 

[New_Mac_Smell]

You're just talking your thought, it's not helpful in this thread. If you want to convince or help someone, you need to have a decent evidence just like I showed. Don't spread "Unconfirmed hypothesis." The fastest way to confirm it is whether "You track manufacture lines of all MacBook Pro parts as an industry spy," or "Open your MacBook Pro keyboard (2016 or 2017), and show what you have as video or photo." It could be one of the data whether Apple fixed this issue or not.

Also, those numbers are just identification numbers for alphabets and types. Normal customers don't have a way to track "Actually, what Apple did." Only the way to confirm its change is "Gathering individual's information or data" as much as possible. If you want to help others? Show yours. If buyers have an issue with 2017 or 2016, I recommend to record as a video with the sound, or Open the keyboard and check whether it has "same Circle Size of Part or not."

I have no doubt that 2016 models definitely have a problem. However, we don't know about 2017 models yet clearly. Only the time and customers' help will tell more things.

Firstly. A single image is not decent evidence as you put it. Secondly, I am not trying to spread an unconfirmed hypothesis. I am trying to offer a reasonable explanation as to a difference, what you are doing is assuming because you have access to a single keyboard with a slight difference then that means all 2017s are being shipped with a different keyboard. Which is spreading an unconfirmed hypothesis. The only thing we have to go on is a slight variation in a circle on a single laptop that you own. Or we can go on manufacturing stamps, which are usually stamped onto things in order to identify them. Which in this case appears to be identical, and the only thing you can gather from that is that there may be different manufacturers.

It's easy to produce any kind of hypothesis as to what is happening, which is why it's easier to disprove. I studied science and so I know it's important to attempt to disprove a theory as much as it is to prove, if your assumption holds up then great, problem solved. If not then what else could it be? I'm only interested in attempting to understand the problem here, I appreciate and have said a few times I am grateful for your images. But they do in no way 100% prove anything, and so I was attempting to progress that forward into a reasonable discussion.

If however you're just looking for people to agree with you and are not interested in finding out what's happening, then that's fine and I'm happy to leave this alone.

 

[wiffle]

Update #2: this is now pretty ridiculous.. Was promised an expedited turnaround on the topcase repair - called in today as I had heard nothing back and they've informed me that during the topcase repair, they damaged the power key button so now they have to replace the logic board as well. Sure enough they don't have it in stock so I have to wait another 2-3 days.... This is ridiculous.. at what point do I escalate and who do I escalate to? Work deadlines are starting to put some pressure on..

Timeline:

1. Bought refurb late 2016 (2.6/512/460) MBP in April. Went away for a month, went out of the 14 day return period. Recognized high-pitched keyboard issue, loose LCD in encasing issues...
2. May 30, 2017: Brought to Genius bar. LCD replacement, Topcase replacement - 5-7 day turnaround time.
3. June 7, 2017: informed that during topcase repair, power key cable broke. requires logic board replacement. 2 day turnaround
4. June 9, 2017: go to pick up repaired MBP, notice that they replaced my logic board with a 2.5/256/450. No good. Manager offered replacement - great. Took the 2.5/256/450 and waited for replacement.
5. June 13, 2017: replacement arrives. Woah! a 2.9/1TB/460 BNIB machine. Happy at this point.
6. June 14, 2017: bring new machine to work, plug it in, high usage = high pitched 3/5/J keys. Run Terminal Yes command test - issues are reproducible. Schedule Genius appointment
7. June 15, 2017: bring into Genius. Asked to see if they would be willing to replace me for another machine or (hopefully) upgrade me to a 2017 considering this machine was literally 5 days old (AppleCare says purchased on June 9, 2017...) and to minimize time without a machine to work with. No dice - manager insists on a topcase repair. Fine. Another 3-5 day turnaround. I mention I've now been without a machine to work with for the majority of the last 2 weeks - need to get work done... They promise completion by June 20.
8. June 20, 2017: call in today. Sure enough, during topcase repair they mess up the power key again. Won't power on. Needs to replace logic board. Another 2-3 day turnaround.

Incredibly frustrated. I tried not to get angry on the phone but I must admit I was probably sounding like the customer from hell. Bleh. Emphasized that it wasn't necessarily their fault and that things go wrong during repairs but at what cost to the customer experience?

Not sure if people are still interested in reading about this journey... but let's continue.

Update #3:

9. June 21, 2017: received a call from Genius lead who had been tasked to review my case and see what the heck is going on / why the delays, additional replacements... Explained situation - was told he'd look into it and get back to me. No call back.
10. June 22, 2017: called in to check on the status of logic board repair. Informed that they had ordered another topcase to replace the one that had already been replaced. Another 2 day turnaround. Ask to speak with store manager who promptly gave me a call and spent 30 minutes on the phone trying to understand the situation from beginning to end. Told me that he would be my point of contact moving forward with my machine and experience at this particular Apple store. Asked him, after all that's happened, if we could entertain just replacing my machine in favour for a 2017. Without making any promises, he had me send him all documentation I had to his email and he'd get back to me. .. here we go again.

To recap: Brand new replacement MBP - keyboard issues. Top case repair turned into logic board repair which turned into replacing the topcase that had replaced the original one. Lost? Me too.

 

[imaginex20]

Firstly. A single image is not decent evidence as you put it. Secondly, I am not trying to spread an unconfirmed hypothesis. I am trying to offer a reasonable explanation as to a difference, what you are doing is assuming because you have access to a single keyboard with a slight difference then that means all 2017s are being shipped with a different keyboard. Which is spreading an unconfirmed hypothesis. The only thing we have to go on is a slight variation in a circle on a single laptop that you own. Or we can go on manufacturing stamps, which are usually stamped onto things in order to identify them. Which in this case appears to be identical, and the only thing you can gather from that is that there may be different manufacturers.

It's easy to produce any kind of hypothesis as to what is happening, which is why it's easier to disprove. I studied science and so I know it's important to attempt to disprove a theory as much as it is to prove, if your assumption holds up then great, problem solved. If not then what else could it be? I'm only interested in attempting to understand the problem here, I appreciate and have said a few times I am grateful for your images. But they do in no way 100% prove anything, and so I was attempting to progress that forward into a reasonable discussion.

If however you're just looking for people to agree with you and are not interested in finding out what's happening, then that's fine and I'm happy to leave this alone.

Not to fuel the fire here, but you're the only one here coming up with theories and hypotheses. People, such as I, have physical interactions with the 2016 and 2017 keyboards and we're giving out first hand experiences. You can sit here and argue all day long with your production theories but without having even touch any of the 2016/2017 keyboards yourself, you don't have room to talk sir.

 

[jeroenvip]

Fair, but have you seen a direct keyboard teardown comparison of the 2017 MBP to the 2016 MBP? I think there was a video shown in another thread of an individual who took the keycaps of his respective machines off and showed that some rubber mechanism was changed, hypothesis being that the 'shim' fix has been applied from the factory. Obviously I'm open to the idea that these are subjective observations...

Nevertheless, I revert back to my question of: have you yourself had a chance to try the keyboards side by side? On the topic of many people saying there are no change, there are many others who - while anectodal - agree that something has been changed. It's not unlike Apple to silently fix issues, that is something you have to at least partially agree with?

Anyway. I recognize I'm biased hahaha. This entire ordeal has left me a bit jaded.

edit: video for reference

Thanks for this link. I just ordered a 15 inch 2017 mbp

 

[macintoshmac]

Thanks for this link. I just ordered a 15 inch 2017 mbp

If you are buying today, obviously by all means go the the latest model.

 

[jeroenvip]

If you are buying today, obviously by all means go the the latest model.

ill buy it straight from the apple website site. Meaning they aren't offering the 2016 models I guess

 

[New_Mac_Smell]

Not to fuel the fire here, but you're the only one here coming up with theories and hypotheses. People, such as I, have physical interactions with the 2016 and 2017 keyboards and we're giving out first hand experiences. You can sit here and argue all day long with your production theories but without having even touch any of the 2016/2017 keyboards yourself, you don't have room to talk sir.

That's not a theory. The theory is that Apple have quietly changed the manufacturing of the keyboard without informing anybody. Simply touching a keyboard is only going to give you experiential information on that subject, and alone it is impossible to determine if it has changed. What I was doing is giving a plausible explanation as to why there was a difference between two keyboards. I am not arguing anything at all and I don't understand why you would think it is an argument. It could well be that they've changed the keyboard, and I was trying to find that out. Simply going "Oh I felt one and it felt different" doesn't tell you anything, visually examining it does. But you need to understand all possibilities as to why things could be different, and if there's no plausible explanation then yes, it would appear they've changed it.

If you don't do these things, and take a single example as ultimate proof. Then anyone coming here and reading this thread would be lead to believe all 2016 keyboards suffer from defects, and all 2017 keyboards are perfect. Which so far is just not true, which is why I was trying to work it out.

I don't personally suffer from this clicking issue, it's popped up a few times but gone away after I cleaned it. And personally I'd much rather work on a solution than be constantly on the phone to Apple seeking infinite returns. If it's a genuine defect then I know to get it fixed, if not then what is making it occur on some but not others. That's all.

 

[shansoft]

I have bought 2 of 2017 MBP TB 15".

Been abusing it with DotA 2 on max setting and XCode all day. Haven't heard any high pitch sound except the extremely loud hollow clicking sound toward to the center of the keyboard. around "H" key. It sounds like I am beating up the keyboard really hard but I wasn't.

This keyboard is definitely not for a quite environment. Wonder how Apple even pass through the Quality check with these things.

 

[macintoshmac]

This keyboard is definitely not for a quite environment. Wonder how Apple even pass through the Quality check with these things.

Those guys must have had a Bose QC35 on while designing, I fancy.

 

[turbineseaplane]

Whether you love or hate the keyboard or you have had problems or no problems…

It seems pretty well conclusive that everyone agrees that it is a little bit louder or at least a different sound that at least appears louder than we had before.

That single fact in isolation feels very anti-Apple and I'm really surprised they thought that was an OK design trade off.

Nothing is less minimalist and elegant than the new model making more noise and/or an annoying or oddly pitched noise when you type.

 

[macintoshmac]

That single fact in isolation feels very anti-Apple and I'm really surprised they thought that was an OK design trade off.

True, and at risk of being labelled what I am not, at risk of queuing a beaten thing, I will just say that Apple has lost that one person who would really, truly fuss over an aesthetic sensibility that transcends the visual and embraces and engages all other senses. They just did not care how it sounds, at all, and that compromise shows, users are angry because the keyboard sounded better to them before than it does now.

They love Apple and how it cared for the sensory experiences that defined as well as differentiated the company and created that brand loved and coveted by everybody, and are unhappy about how it has deteriorated into not caring for some key aspects that originally drew the crowds to them. It was never just visual, it was experiential, and that, frankly, has been on a slow decline.