what is the shim repair ? I didn't read all of the pages of this thread because it would take to long, is it explained on any site? Im glad your macbook works fine, and hope this is a way they can repair mine swell
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2016 Macbook Pro Issue - High Pitched Keyboard Clicking Sound
- Thread starter monstermac77
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what is the shim repair ? I didn't read all of the pages of this thread because it would take to long, is it explained on any site? Im glad your macbook works fine, and hope this is a way they can repair mine swell
It looks that my Macbook also will have shim repair. Service said that they will diagnose device but there is two option. Shim or replacement of top case. And don't know what exactly second metod means but if everything is be good I will be happy. I agree with Blizzardman that it is not ideal option for this kind of product but what can I do. I wont hear this crack noise. That's all.
Having this issue with my "W" key whether the computer his warm or cool. I can stand the clicky sound since it's not always present but what I don't like is how the "W" key feel like there is less travel and uneven compared to the other keys. The "W" key still functions properly just feels like typing on a butterfly switch version 1 compared to all the keys being the second gen, if this makes sense. Should I get this replaced or just live with it?
I'd have it replaced. But that's just me. Anything other than a mbp in perfect condition is unacceptable. A premium price must come with a premium quality machine.
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Update #4:
Continuing the saga. Brand new replacement MBP has come in. Fantastic - upgraded me to 2017. Now working with a 15" early-2017 tbMBP 2017 2.9/1TB/560.
Now the unfortunate part: despite maintaining my stance that they did something to the keyboards between the 2016 and 2017 (alluding to the improved sturdiness/rigidity of the keys), the high-pitched clicking persists on some 2017 MacBooks. Even worse, with this brand spanking new 2017 machine the issue persists at regular temperatures and is noticeable 100% of the time - even when the computer is turned off. The issue occurs across essentially the entire middle row of keys, extending from the "a" through to the ' key, and are reproducible on ALL key presses regardless of computer temperature. Of interest is the fact that the high-pitched click only occurs when tapping the bottom half of the keys (imagine splitting the key horizontally and clicking the lower part = high frequency sound, clicking the upper part = no noticeable sound).
At this point: not sure if Apple is just playing with me, or if I'm just a signet of bad luck. This computer was BTO, and assembled within the last 10 days. Not only that, there's a noticeable nick in the chassis on one of the two left USB ports (attached), so I'm entirely unclear where Apple's QA is at this point.
Calling into the store manager who helped me through this ordeal to see if anything additional can be done at this point. This is now my second CRU on this machine and the issue persists - and definitely worse this time around, and on a 2017 machine no less. I forsee another topcase repair attempt (as the manager already told me that another replacement is unlikely). I totally feel like the customer from hell but is this not absolutely ridiculous..?
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All the new 2016/17 MBPs I tried in 2 stores have this issue. Up/down arrows easily skip a few clicks (1 in 4) when pressed at an angle/softly. Easy to replicate if you type with your hand resting on the top case and your finger resting on the up/down arrow, and if you are perhaps scrolling through a list or scrolling through a website). How is this possible? Never had this problem with ANY keyboard, non even a £400 Acer.
I'm just shaking my head reading these posts. What the hell is wrong with Apple? How can they be producing this garbage? It's just pathetic.
Yup. So after taking my 2016 15" into the Apple store for keyboard repair 3 times in the past 3 months, my touch bar has now totally stopped working. NVRAM and SMC reset didn't work. No touch bar in bootcamp. All options for configuring it gone in the control center in macOS. I put the computer to sleep at lunchtime, and 3 hours later opened it up to no touch bar display. This is ridiculous.
I made a service appointment for this evening. I'm going to try and get them to give me a new machine. I'm starting to think about getting a Precision 7720 or Thinkpad P71 again...I don't know if I can even trust a new mbp to have good longevity if I am given one...
I made a service appointment for this evening. I'm going to try and get them to give me a new machine. I'm starting to think about getting a Precision 7720 or Thinkpad P71 again...I don't know if I can even trust a new mbp to have good longevity if I am given one...
I got a replacement machine, got home, exact same issue but this time it affects even more of the keys.
Does anyone not have this issue!?
Has anyone suffered this with a 12" MacBook?
Does anyone not have this issue!?
Has anyone suffered this with a 12" MacBook?
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I bought a 12" MacBook and seeing if I can "make do" with that. It doesn't have the issue..
I think it's affecting most MacBook Pro users but most don't warm it up enough and/or use the keyboard when doing so. I have a friend who does a lot of editing but rarely uses the keyboard..
Debating whether to get a refund or try luck with a 3rd MBP.
I think it's affecting most MacBook Pro users but most don't warm it up enough and/or use the keyboard when doing so. I have a friend who does a lot of editing but rarely uses the keyboard..
Debating whether to get a refund or try luck with a 3rd MBP.
I also have an affected 2016 MBP (which I'm bringing in on Monday to hopefully have the "shim kit" installed for the affected keys). I also bought a 2017 rMB for work and it does not have any keyboard issues.
So, I got back from the Apple store a little while ago. Because my 2016 was BTO with 2.7ghz/1tb/460 and they didn't have any identical ones to replace it, they bumped me up to a 2017 3.1/1tb/560. It's brand new, in the box, sealed, and its warranty starts today.
...And I'm a little hesitant to open it. What if I open it and try it out, only to be greeted with a bunch of loud clicky keys again? What if I just sold it as brand new/sealed on ebay and let someone else take that chance?
Wow... All you guys helped me make a decision: I'll finally keep my 13" 2015 MBP. Yep, the decision is taken. It's keyboard is marvelous and I have all sort of ports. Maybe I'll suffer from staingate, but that can happen on the new models as well.
Thank you, all I read from the new keyboard is some sort of hell and I buy a Mac in order to enjoy it, not to suffer it.
Thank you, all I read from the new keyboard is some sort of hell and I buy a Mac in order to enjoy it, not to suffer it.
The ones with 2016/ 2017 keyboards do also enjoy the computer itself, with other refinements across the board.
Obviously there are a lot of people who enjoy the new MacBooks. Don't try to put in my mouth words that I didn't say.
Buy it is clear that an important group of people are suffering issues with their new butterfly system keyboards, and over all, there are other reasons for me to make this decision (that maybe I'll explain in the thread I opened last month).
Anyone is free to purchase whatever they want, but I don't see the new keyboard as an improvement -I've been trying it a lot-, and if you add all the sticky-keys-gate and all you can read just in this page... Well, I'm quite sure I made the right decision.
Indeed you did. The keyboard is the only sore ache of this thing.
Bigger issue is that if is a widespread issue Apple will do it's level best to ignore it until Apple knows it will loose in a court of law, as has sadly been exemplified several times over with MBP and failing dGPU's amongst others. No one knows outside of Apple, nor is Apple's staff going to acknowledge any issue, equally the posts keep rolling in regarding the new keyboard and issues.
As ever time will tell...
Q-6
Brought my 2016 nTB MBP into the "genius" bar this evening. This was the fourth time it has been in there for keyboard issues. Boy was this an unpleasant experience. Initial denial that the popping key issue exists because Apple hasn't said anything about it. Offers to show this thread about the number of people with the problem or even add a link to it to the technical notes was dismissed with an "I don't care." No knowledge that a "shim kit" exists until checking in the back room. Very passive-aggressive interaction with the "genius" the whole time. Statements along the line of he is just a tech and he can't affect anything engineering does WRT fixing the problem. Bizarre discussion about whether or not this was a "defect" and how can Apple have a fix for something that isn't a defect? Not sure where the attitude was coming from. Definitely the worst experience I've had in an Apple Store in 10+ years.
In terms of actually trying to solve the problem, I was initially told they wouldn't install the shim kit since 13 keys were affected. Then was told they can try but it may result in a new top case (which we both agreed would likely not fix the problem) if something went wrong since the keys are delicate. Sigh. So I guess I'm getting a new top case (which won't fix the problem, obviously). :/
Seriously frustrated with this machine and the whole Apple experience right now.
(Oh, and back on my trusty 2012 13" rMBP that has never missed a beat in 5+ years).
How many times have you replaced the TopCase on your unit? At some point you should try and see if you can push for a (1) replacement or (2) refund.
That sounds just like my experience about a month ago at an Apple Store in Phoenix, for two keys. A lot of denial from the "genius" that it was even an issue. The visit before that one I had 15 problem keys, and for that they told me they would replace the whole top case. When I got the unit back though I found out they had just installed the shims in all 15 keys. Those keys worked fine after that fortunately.
If you keep running into issues I would ask them for a replacement or refund. They replaced mine with a brand new 2017 (that I still haven't opened).