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HailAlistair

macrumors member
Jan 13, 2017
42
12
they won't know if you removed the key... it so easy to remove and innstall

Are you trying to get people to break they own MacBooks? It has been already wildly established that removing keys on the new keyboard is extremely dangerous and will likely result in broken keys.
 

ahmedouvix

macrumors member
Dec 20, 2013
88
12
Are you trying to get people to break they own MacBooks? It has been already wildly established that removing keys on the new keyboard is extremely dangerous and will likely result in broken keys.

I don't. don't do it if you want i am not forcing anyone to do it. also i am talking about the top part only which is extremely easy to remove in my opinion.
 

kristof46

macrumors member
Jul 19, 2015
81
6
After my purchase I said to authorize service that first two row have a problem. Buttons make weird sound like sticking. It happened when notebook becomes warmer They said that they can use something like tape underneath. I said ok and it works. It was official Apple’s method of repairing. Today I came back to them because month ago I found that “D” make same weird sound. I was surprised that they chose to replace top case instead of tape. I don’t know what to think about that. Maybe better choice is tape because I know that it works. Top case is like lottery. If I have to come back after replacement I will be angry. Why they can’t understand that people work on this machines not only sitting with them in Starbucks. I hope that I will receive 2017 too care and it will be good.
 
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kristof46

macrumors member
Jul 19, 2015
81
6
I’ve called my service in Poland concerning that. Unfortunately we have no official Apple store but Apple authorized service. According to their policy, they can only exchange top case..
Which service do you prefer? I use Cortland.
W sumie moglibyśmy po polsku ;)
 
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JamiLynee

macrumors 6502
Jul 8, 2014
406
342
The PNW
I have a suspicion the 2017 keyboard works better with the 2017 MacBook Pro then the 2016 one because it doesn't get as hot due to the newer, more energy efficient processor.
I think this is a marketing lie. I just returned my 4 day old MBP because it got stupidly hot on the bottom - to the point I had to use a cooling mat. My 2014 was doing the same task and while the fan kicked on, it didn't get too hot to use.
 
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kevlee

macrumors newbie
Dec 20, 2016
19
0
Has anyone noticed a scratch under the speaker grill on their new top case? I know that was an issue with the 2016 TB. I actually have that same scratch on my 2017 TB but its my work computer. In the process of getting my top case replaced and am worried that it might come back with one
 

henrive

macrumors newbie
Oct 13, 2017
7
1
Got my macbook pro 13 late 2016 non tb back today and at the moment the keyboard feels solid. Did run some apps and videos together to heat up the computer and no issues at all at the moment.

Also the battery now is showing 8-10 hours when fully charged. Old one with 40 cycles was always 5-6 hours. So there's a improvement also :)

There are no new icons that macbook 2017 keyboard has and the part number is DK661-05115.


NB! the backlight is also much brighter!


So the problem is back after 4 months. o_O
 

tim0409

macrumors regular
Jun 6, 2010
189
135
I took my late 2016 MBP pro into Apple at the start of the week as some of my keys felt "different" and got worse as the machine heated up; this was the last day of the warranty and the staff member barely inspected it before organising a new keyboard/top case/battery repair (invoice was £450 but still under warranty).

I wonder if the advice to genius staff has changed; they did seem to move directly to the replacement keyboard without any hesitation.
 
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537635

macrumors 65816
Mar 7, 2009
1,154
1,041
Slovenia, EU
Expect to do this two more times before arranging them to replace the laptop altogether... There simply isn't anything more that can be done. Keys (or part of the mechanism) deforms either because of dust+physical force when typing or/and combined with the heat. No amount of homeopathic dusting or blowing compressed air will solve anything.

It's really sad that the device that is supposed to compete with pro laptops from Microsoft, Dell and Lenovo... is failing at the one thing, that is just cruical for any kind of creative work - input mechanism.
 
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project_2501

macrumors 6502a
Jul 1, 2017
676
792
Expect to do this two more times before arranging them to replace the laptop altogether... There simply isn't anything more that can be done. Keys (or part of the mechanism) deforms either because of dust+physical force when typing or/and combined with the heat. No amount of homeopathic dusting or blowing compressed air will solve anything.

It's really sad that the device that is supposed to compete with pro laptops from Microsoft, Dell and Lenovo... is failing at the one thing, that is just cruical for any kind of creative work - input mechanism.

there's now a class action lawsuit against apple - see other threads
 

Queen6

macrumors G4
My "e" key is not responsive at all, and I am out of warranty :(

Get your wallet out
tim_cook.jpg
Don't worry Tim loves you, more to the point he loves your $$$$ :p

Q-6
 

project_2501

macrumors 6502a
Jul 1, 2017
676
792
My "e" key is not responsive at all, and I am out of warranty :(
Sorry to hear that.

There will be many many more now who will feel the efeffect of the warranty time bomb.

Shame on apple for suppressing those who tried to raise this issue early in good faith.
 

mj_

macrumors 68000
May 18, 2017
1,618
1,281
Austin, TX
From what I've learned there might be a trick to get a brand-new keyboard for $199 instead of $700.

If you walk into the Apple Store with a defective keyboard, Apple is going to charge you between $500 and $700 for a new upper case, keyboard, touchpad and battery since these four are glued together into a single piece.\
If, however, you walk into the Apple Store and ask for a battery replacement Apple is going to replace the exact same four components but only going to charge you $199.

Might be worth a shot.
 

monstermac77

macrumors regular
Original poster
Nov 21, 2007
177
41
As I'm sure most everyone has seen, Apple has finally admitted there are issues with these keyboards. I'm curious as to whether the high-pitched noise (which some have described as "stickiness"), would fall under the repair program.

https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/

Has anyone gotten their keyboard replaced for the high-pitched noise issue under this program?
 

achal1012

macrumors newbie
Dec 29, 2016
13
7
As I'm sure most everyone has seen, Apple has finally admitted there are issues with these keyboards. I'm curious as to whether the high-pitched noise (which some have described as "stickiness"), would fall under the repair program.

https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/

Has anyone gotten their keyboard replaced for the high-pitched noise issue under this program?
Yes I got my keyboard "refitted"/"key cap replaced" under this program twice in last week, still the "e" key doesn't work! I think they will be replacing my computer next week with 2017 one, which I hope doesn't have any problems.
 

monstermac77

macrumors regular
Original poster
Nov 21, 2007
177
41
Yes I got my keyboard "refitted"/"key cap replaced" under this program twice in last week, still the "e" key doesn't work! I think they will be replacing my computer next week with 2017 one, which I hope doesn't have any problems.

Good to know. Are they still replacing computers with the 2017 models? I'd imagine they would have switched to 2018 by now.
 
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