Damn that sucks that you had to go through this twice and still no phone. Have you even considered maybe doing UPS CC hold? Otherwise, Apple Store would be an option. This is one reason why I prefer to order online for in-store pick up. But I've been lucky so far with home deliveries.Yea not sure about picking up at the Apple Store. If this one ends up lost I may see if Apple can ship it there instead. I've been waiting so long for this phone too. Its a 14 PM preorder that i placed on 9/11