These numbers were based on rough numbers for the discussion and were to make a point. The discussion is about large companies taking advantage of their employees. Apple is the example.
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700 people @ 24.75 hourly @ 5.5 minutes daily @ 260 days a year @ 4 years--- this is for the total of the day.. not just turning on the computer=5.5 minutes
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$41.25 cents a minute x 5.5 minutes = $2.27 per day or about that.
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$2.27 x 260 days= $590.20 for 1 person for 1 year
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$590.20 x 4 years - $2360.80
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700 people x $2360.80 = $1,652,560.00
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These numbers only represent one state in the USA, Apple has several other call centers that all had the same policies. Who's to say that this didn't happen across the country and is 4 times the amount above.
It would NOT matter if it were 1/10th of these amounts, in the state of California, USA it's the law. The employer has to pay ever penny earned.
Since Apple holds the employees accountable to the second for call durations and so on.. for all AppleCare Rep's, then why shouldn't Apple be held accountable for what they owe them. It's the law here in CA.
A lot of big companies don't like doing business in CA because of some of these type of laws.. but the point is.. it's the Law.
All companies , Like Apple should be held accountable .. for everything they do with their employees.
Apple has always had the ability since 1998 when it opened it's OWN call centers and stopped having most of the calls done by 3rd party contractors.
They could have made the policies then that could have prevented it. Why didn't they? Why did they choose to wait till just last year to change them?