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The Cockney Rebel

macrumors 68030
Original poster
Nov 16, 2018
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2 defects in 5 years and u can ask for a refund ? never seen such a thing,mind sharing a link or sth ?

besides even tho we have consumer law as i said (im french btw) apple are some of the biggest and worst dicks (im sorry ) you can find,refusing to fix if you dont have apple care + ,acting like dicks in case of a hidden deffect ,etc...apple are greey and the customer service is -imo- absolute garbage (unless ,ofc,you bought an insanely expensive warranty to accompany your 3k apple product )
 

The Cockney Rebel

macrumors 68030
Original poster
Nov 16, 2018
2,823
3,430
2 defects in 5 years and u can ask for a refund ? never seen such a thing,mind sharing a link or sth ?

besides even tho we have consumer law as i said (im french btw) apple are some of the biggest and worst dicks (im sorry ) you can find,refusing to fix if you dont have apple care + ,acting like dicks in case of a hidden deffect ,etc...apple are greey and the customer service is -imo- absolute garbage (unless ,ofc,you bought an insanely expensive warranty to accompany your 3k apple product )
Yes, they will try to get out of anything they can.

However, as soon as you mention consumer law (you have to tell them, as they don't volunteer the information) their attitude changes, and you have the upper hand.
 

The Cockney Rebel

macrumors 68030
Original poster
Nov 16, 2018
2,823
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I have the same 2021 MacBook Pro 16'' model as yours, and from the video it sounds like you have the exact same pop / click sounds on your display hinge as I do on mine.

It happens when I'm closing the lid (but almost never when opening it), and usually happens when it's at about a 30 degree angle. One or two very subtle pop / click noises from the display hinge as it's being closed. Don't have any other issues with the computer. The noise is so quiet that most people probably wouldn't notice it unless they were listening for it. So I would think it's more widespread than can be gathered from online forums right now. From the issues I've read on discussion boards about the new 14'' and 16'' MBPs, my guess is exchanging it would open the door to the same or even additional issues.

It's reassuring to know someone else is having this issue and it's not just me.
Mind recording a short video, and sharing here?
 

Love-hate 🍏 relationship

macrumors 68040
Sep 19, 2021
3,057
3,235
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Love-hate 🍏 relationship

macrumors 68040
Sep 19, 2021
3,057
3,235
me
Yes, they will try to get out of anything they can.

However, as soon as you mention consumer law (you have to tell them, as they don't volunteer the information) their attitude changes, and you have the upper hand.
meh not rly.i know that theory but with me they've still been dicks when the law was on my side..whatever
 

The Cockney Rebel

macrumors 68030
Original poster
Nov 16, 2018
2,823
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h

hoooly crap ,6 years ? six full years during which your warranty is valid ?? should your fan fail,or a keycap of your keyboard breaks, you could ask for a fix for free !!! whoah
Their hands are tied.

Ironically, the M1 MBP was refunded because of two separate issues:

1: One of the keys started to feel mushy

2: The screen made a click sound when it lit up (after opening the lid.)
 

The Cockney Rebel

macrumors 68030
Original poster
Nov 16, 2018
2,823
3,430
This thing is p*****g me off!

On the verge of resetting this machine and returning it tomorrow.
 

The Cockney Rebel

macrumors 68030
Original poster
Nov 16, 2018
2,823
3,430
Just exchange it, if it were to stop for a bit you’d always be waiting for it to do it again.

Start afresh and hope for the best.
“Anticipation of death is worse than death itself.”

However, it’s the lottery of getting a unit with worse issues, like dead pixels (which I’ve been unlucky with) a keyboard issue, speaker issue, and even the possibility of another unit that makes a similar noise.

Do you think it will go away in time?

Thanks for your advice, buddy.
 

7422736m

macrumors regular
Jul 1, 2021
123
44
About the scratches under the screen, is it possible to pos a pic so we can see it?
 

dantay

macrumors 6502
May 11, 2006
463
360
UK
“Anticipation of death is worse than death itself.”

However, it’s the lottery of getting a unit with worse issues, like dead pixels (which I’ve been unlucky with) a keyboard issue, speaker issue, and even the possibility of another unit that makes a similar noise.

Do you think it will go away in time?

Thanks for your advice, buddy.
I‘m not an engineer and didn’t design the hinge so don’t know if it will go away.

What I do know is that it bothers you enough to post on here and that is enough for me to advise replacement.

You could get lucky and have zero defects.

As someone who also usually has to cycle multiple units to get one I’m happy with I do understand the desire to get a decent unit.

I got lucky on my first 13 Pro and the iPad Pro 12.9 I’m answering this on so who know.

Another thing I’m 100% sure of is that your expectations have not been met and you will never be happy with that machine and it is effecting your enjoyment of an expensive piece of hardware.

Seriously, just replace it.
 
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dantay

macrumors 6502
May 11, 2006
463
360
UK
You're confusing me, buddy!

One minute you say keep it, keep it! Now you're saying to return it?

It was doing it earlier, when I first opened it.

Now, it's not doing it. I'm going to give it until next week, to make up my mind. I have until next weekend to make up my mind, so I'm trying not to be hasty. I don't want to get another one with other issues, as this one is otherwise perfect. I'm hoping the noise is simply because it is new, and in time it will wear in and stop.
Good luck with that.
 
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The Cockney Rebel

macrumors 68030
Original poster
Nov 16, 2018
2,823
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Took it back today.

I’m not standing for that QC.

 
Last edited:
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The Cockney Rebel

macrumors 68030
Original poster
Nov 16, 2018
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It only took 70 posts for you to make up your mind. Don‘t ever get a job as an air traffic controller or planes will be falling out of the sky. :cool:
It was a discussion, regarding not only the issue I had, but also other people’s issues.

An air traffic controller couldn’t pay me enough.

I’m already caked in money.
 

dantay

macrumors 6502
May 11, 2006
463
360
UK
It was a discussion, regarding not only the issue I had, but also other people’s issues.

An air traffic controller couldn’t pay me enough.

I’m already caked in money.
I’m glad you’ve returned it, regardless of your “caked” situation you need to be happy with your purchase.

Fingers crossed the new one is a winner……..keep us posted…….oh and Merry Christmas!
 
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The Cockney Rebel

macrumors 68030
Original poster
Nov 16, 2018
2,823
3,430
I’m glad you’ve returned it, regardless of your “caked” situation you need to be happy with your purchase.

Fingers crossed the new one is a winner……..keep us posted…….oh and Merry Christmas!
Hello brother.

I was just being facetious in that post. I’m really not flash like that.

There were no replacement units, so I just got a refund.

Delivery dates are a month away, so I’ll just check stock levels for collection every day, then grab one when I see one available.

Wishing you and your loved ones a very Merry Christmas.

Look after yourself, buddy.
 
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