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All the usual issues with MBP plus... paint flaking?
- Thread starter elbirth
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n8236 said:
I should get it Monday.... which will make it about two and a half weeks that I've been without it, unfortunately.
It was on hold for a week at first so they could order the top case replacement.... then after having called Apple a few times asking what the deal was with the hold up, I mentioned in passing that I needed it for work. Once I said this, it immediately got put on a business critical list to be expedited (or so I was told). I don't know if that actually did make a difference, but if I ever have to send anything else in for repair, I'm immediately letting them know that it's my work machine... I'm having to use a Windows computer now and it's seriously hindered my work.
vv-tim said:
A good friend of mine actually works at an Apple store (not in a town near me anymore, otherwise I'd have taken it there to begin with...)
but he told me when I was complaining to him about my problem, that if I had Pro Care ($99/year) then he was about 98% sure if I walked into an Apple Store with my problems (same as yours) and flashed my Pro Care card, that it would have been replaced on the spot...
It could be worse - at least yours didn't come back from repair with a nice big scratch on it:
Been without my Powerbook for almost 2 months now.
Called to demand a replacement machine as it's taken a ridiculous length of time, but they claimed they just got the part in that day and I should have it back next week. (if I don't have it by Thursday, they said they would sort out a replacement though, or if I do, some sort of compensation)
Been without my Powerbook for almost 2 months now.
Called to demand a replacement machine as it's taken a ridiculous length of time, but they claimed they just got the part in that day and I should have it back next week. (if I don't have it by Thursday, they said they would sort out a replacement though, or if I do, some sort of compensation)dang... I'd definitely make sure they replace at least the case if it came back like that. they should never have allowed it to be sent back after they did something like that to it.
but.. again, it could be worse. a co-worker of mine said he went 8 months without hit powerbook a while back while it was sent in for a simple repair.
at that point, i would have demanded a completely new computer at the very least
but.. again, it could be worse. a co-worker of mine said he went 8 months without hit powerbook a while back while it was sent in for a simple repair.
at that point, i would have demanded a completely new computer at the very least
ok, so I just got my MBP back about half an hour ago after roughly 2 and a half weeks....
What they did to it:
- replaced battery (2nd time)
- SVC firmware update
- replaced finstack and heat sensor
- replaced heatpipe and heat sensor
- replaced inverter in the screen
- replaced top case around the keyboard area
- replaced keyboard
- replaced logic board
... wow... I don't see why they didn't just give me a whole new computer at this point. In any regards, so far everything seems ok. There was a bit of a dark area in my screen and it would buzz horribly if the brightness was not set to max- both of these issues are gone (so far).
the outside of the case still feels a bit hotter than any what I've felt of the system in a couple Apple stores (temperature widget shows 111.2F). I also haven't heard the whining sound yet that it was making after I got it back from the first repair.
Since they replaced the case, the paint is fixed and looks a LOT better... one thing I'm noticing, though, is that the material this case is made out of seems slightly different than what it originally came with. The original one seemed much slicker to the touch, where this one has almost a more plastic-ish feel to the coating. Not a problem or anything (it looks almost identical), but just interesting to note.
Additionally, with the logic board replacement, I now have a new set of DVDs if I have to reinstall the OS.
so... I'm going to keep a close eye on things over the next few days, and hopefully it has all been worked out.
What they did to it:
- replaced battery (2nd time)
- SVC firmware update
- replaced finstack and heat sensor
- replaced heatpipe and heat sensor
- replaced inverter in the screen
- replaced top case around the keyboard area
- replaced keyboard
- replaced logic board
... wow... I don't see why they didn't just give me a whole new computer at this point. In any regards, so far everything seems ok. There was a bit of a dark area in my screen and it would buzz horribly if the brightness was not set to max- both of these issues are gone (so far).
the outside of the case still feels a bit hotter than any what I've felt of the system in a couple Apple stores (temperature widget shows 111.2F). I also haven't heard the whining sound yet that it was making after I got it back from the first repair.
Since they replaced the case, the paint is fixed and looks a LOT better... one thing I'm noticing, though, is that the material this case is made out of seems slightly different than what it originally came with. The original one seemed much slicker to the touch, where this one has almost a more plastic-ish feel to the coating. Not a problem or anything (it looks almost identical), but just interesting to note.
Additionally, with the logic board replacement, I now have a new set of DVDs if I have to reinstall the OS.
so... I'm going to keep a close eye on things over the next few days, and hopefully it has all been worked out.
What's ProCare? I know of AppleCare for the mbp that's 350 bux for an extra 2 yr extension of the warranty. For $99 a yr, I would probably do it if the Apple Stores refused to fix the paint peeling, I really hate hassling w/ the *******s that work there.
n8236 said:
what he told me was that ProCare guarantees that you get the fastest turn around on your repair, and that if it won't get back to you within a certain amount of time (he said just a couple days) that they would very likely replace the whole unit.
I would imagine there are restrictions to this depending on how old/new it is, what type of repair it is, etc
vv-tim said:
Ahahahah, ya, i found out ProCare is junk for the issue I'm trying to get across. I might try to go in and see how they react and then if ProCare will take care of it. I'll deal w/ it if it's 100 bux.
If you get a defective part replaced, can you keep the old one? Or ask for it?
My MacBook Pro just started to flake paint off in this area today. It looked kind of dirty in that ridge so I wiped it with my finger, and a mark showed up. Thinking it was just dirt on aluminum, I moved my fingernail over it and the paint chipped right off. It's as if the paint never bonded to the metal - it can be easily scratched off with no effort.
I'm just glad to hear they're replacing the keyboards. I've been putting off sending mine in to repair the other problems, but I guess now I have yet another excuse to just bite the bullet and be without it for a week or two.
Issues so far:
Flaking paint
Processor whine
LCD brightness whine
Loose right hinge
Track pad sticks out above palm rest
Plus the battery I already had replaced (Which is ok, I don't mind getting a new battery).
For your question n8236, replaced parts are always returned to Apple.
I'm just glad to hear they're replacing the keyboards. I've been putting off sending mine in to repair the other problems, but I guess now I have yet another excuse to just bite the bullet and be without it for a week or two.
Issues so far:
Flaking paint
Processor whine
LCD brightness whine
Loose right hinge
Track pad sticks out above palm rest
Plus the battery I already had replaced (Which is ok, I don't mind getting a new battery).
For your question n8236, replaced parts are always returned to Apple.
Allow me to repeat my experiences w/ the Apple Store. Since being denied by Apple Store Stonestown Mall San Francisco, I've discovered the right side of the trackpad button becomes sticky, 2 level mushy click, and loud "click" noise after 30 or more minutes of extensive use.
Because of this side issue, I will be able to replace my top panel w/o dealing w/ the paint chipping which the Store deems ambigious.
Even w/ this mouse button issue, the SF store has told me it would take up to 7 days to repair? why so long? It takes less than 30 mins to get it replaced. I guess maybe cuz i don't have ProCare.
Because of this side issue, I will be able to replace my top panel w/o dealing w/ the paint chipping which the Store deems ambigious.
Even w/ this mouse button issue, the SF store has told me it would take up to 7 days to repair?
why so long? It takes less than 30 mins to get it replaced. I guess maybe cuz i don't have ProCare.They quote seven days by default, but it could take more or less time. It really depends on whether or not they have the parts. Be careful though, the top case is separate from the keyboard.
It seems to me that it's safer to call Apple Care and have their repair center determine what is covered and what is not.
It seems to me that it's safer to call Apple Care and have their repair center determine what is covered and what is not.
MacBookProRay said:
Wow, just wow. I honestly can't believe you threw that accusation at an obviously honest person.
After reviewing the repair manual, the piece that is flaking paint is part of the top case, rather than the keyboard.
I'll probably call Apple for my box on Monday. I just have to figure out what computer I can use in the meantime.
I'll probably call Apple for my box on Monday. I just have to figure out what computer I can use in the meantime.
Chris Marks said:
Mine had all of those problems except the trackapd and they all seem to be fixed now (except I also had extreme heat issues, and that's only slightly lessened.. but I think I'm going to just deal with it, since it's less severe now).
About the trackpad though... do you mean the trackpad itself (where you drag your finger to move the mouse) sticks up above the palm rest? Or just the mouse button? Because the mouse button is supposed to stick up a little, while the touchpad is supposed to be flush with the palm rest, if not ever so slightly below the rest of the case. (You may realize this, but I've encountered a few people that thought that the mouse button sticking up was irregular.)
Glad to hear they fixed everything on yours. I just hope I mine doesn't take two and a half weeks as well to get back.
The track pad issue is with the actual touch sensitive area. The upper right corner of it sticks out above the palm rest, while the rest is just slightly below like usual. It can be pressed back into place, but always goes back after a an hour or two.
The track pad issue is with the actual touch sensitive area. The upper right corner of it sticks out above the palm rest, while the rest is just slightly below like usual. It can be pressed back into place, but always goes back after a an hour or two.