What kind of responses have people been getting from Apple? I'm supposed to get a call from them tomorrow. Frankly, that this still hasn't been fixed on a €2500+ machine is shameful considering how easy it is to reproduce.
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Any one notices the cracking/popping sound of new 16 inch MBP?
- Thread starter MengkeMary
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A whole lot of shoulder shrugging. It’s truly pathetic.
in time people will not report anymore, people will begin to live with it...and so , another issue that will remain forever
If people would have set their speakers output to 48.000 Hz instead this thread wouldn't be 33 pages long.
I believe we are already there. It has been a year since the last 15 inch model came out and 6 months for the 16 inch. The majority of users are ok with this so life goes on.
Once again, Apple proved to be an unreliable brand. Too bad that all the competitive brands don’t push things further to give us an alternative.
We have on old “saying’ in my country (i believe it’s popular in many other places too):
“In a village with blind people, the one eyed man can rule them all.”
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This is not true. Changing the sample rate to 48.000 Hz does nothing for me. I can still hear pops inside FCPX.
I spoke to somebody from Apple yesterday and he acknowledged the issue immediately, which is the first time out of probably 10-15 times I've called Apple Support where they haven't acted like I was telling them something brand new (it took 4-5 calls with them to admit the iTunes duplicate albums bug was a known issue).
This isn't a bug they should be ignoring. It's a massive impediment in so many use cases. For me the worst one is Logic Pro X, where I'll occasionally use the internal speakers to test out a song idea when I'm nowhere near my headphones. If you push it too hard, the speakers start to sound like a drill. For a machine of that price, it's a disgrace.
NOT a fix... Some people work at 44.1 in other apps. This isn’t just about those who use a $2500 MBP to surf the web. SMH
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It is indeed a disgrace. Apple should be ashamed. But they won’t be. It’s beyond my comprehension why they let issues go unfixed year after year. They don’t even have plausible deniability.
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Sadly you’re spot on.
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Those who have read this thread may recall that this issue was reported here long before the 16" came out, and very few were upset about it then, so that time apparently came and went already.
As is pointed out here from time to time, it's not an issue for the vast majority of people, including those who use their MBP for professional work. It's too bad that it's a problem for some, but not hard to understand why this hasn't been a high priority for Apple. That said, they do seem to be working on it, and people who care should keep reporting it.
It is hard to understand why it’s not a high priority. You’re wrong, it is a major problem for audio professionals. I am one. Thanks for your opinion though.
Hard for you to understand, not for others. Again, I'm sorry it's a problem for you, but you aren't most people, not most professionals, you're not even most audio professionals. Once you understand that, you'll understand why it's probably not as high a priority as you've thought it should be. But people should still call Apple about it to try to keep it on their radar.
Ignore him,he started to lie as well, in 2018 a FEW people were upset about it?? Jesus,its clear this person is not a pro or don’t have one of these machines.
since 2018 all the business owners around me are upset and from what ive read even here lot are angry and had enougH and if you go search elsewhere it doesnt take you a lot of time to see this issues all over the internet,tech discussions made an negative impact
Nothing is “hard for me to understand”. It’s glaringly obvious you haven’t a clue what you’re talking about. Hence your need to be so defensive and condescending.
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What is “hard to understand” here is your strong persistence to persuade the “actual” users of these laptops about the insignificance of this issue. You won’t.
It’s clear that you are keeping a watchful eye on this forum, trying to flatten any hard feelings and negative commends about Apple.
The fact that all resellers received the famous memo indicates that an appreciable number of people asked for a replacement. It doesn’t matter if those where thousands or millions because this is a fault, not a missing feature nor a small imperfection.
So (hypothetically) in case that a failure caused the internal SSD to perform at 1/3 of it’s speed and only 1000 users noticed it, you would have classified that as a “low priority issue”, right?
There is not such a thing as a “low priority issue” on a 2500-5000$ laptop. This is why some pros are paying that huge price tag, to avoid issues that can distract them from work.
The irony in some of these remarks is striking. Yes, only a few complained in 2018, as I said. Compare the numbers who complained here then to the number who complained of other things to get the picture. If all the "business owners" were upset about this enough to complain to Apple, it would likely be a higher priority, obviously.
I don't classify them, Apple does. And it's entirely likely and reasonable that they deal with problems many people report before those only a few do, of course. Very simple point, yet some balk at it.
The notion that you can get perfection or no issues that bother you because something costs $2500 flies in the face of plain reality. There's no laptop at any price that doesn't have issues, ones that are important for some people. This would be a good time to adjust to that reality. Keep talking to Apple, but don't assume that because it bothers you so much it bothers others, even most audio pros, as much.
On the other hand, the notion that every complex device won’t ever work without faults , no matter the cost, is the perfect excuse for any company to get away with unresolved issues.
There where (+are, +will be) numerous decent laptops out there with no issues at all on hardware level. Some of them where made by the same company. Complexity is not an excuse for faulty keyboards, overheating, audio crackles, pops etc. I can’t even remember a single laptop of the last decade with similar issues. Static sounds, pops and crackles are so 90s after all.
These are all issues that can be resolved with proper beta testing before the product hits the shelves. I can understand the rush to throw a product in the market as soon as possible but there is always a cost. I am not willing to pay that cost again and i think nobody should.
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Why do you persist? Must you have the last word always? Your agenda here is obvious. The sad thing is is that you’re only further convincing yourself. I don’t know, maybe you’re just bored and want to argue. There’s nothing you’re going to say to convince us audio professionals that actually own these machines that this isn’t a seriously problem that should have been resolved long ago. I’m sure it’s fine for people that surf the web and pay no attention to details. It’s not fine for those of us with trained ears in critical listening environments. And don’t try to come back that audio professionals don’t use the internal speakers because that’s a total BS deflection. We do indeed at times check things on the internal speakers. Besides that, these audio anomalies shouldn’t be happening to begin with. There’s just no good excuse for Apple anymore. I can’t speak for everyone else here, but I’m personally done engaging with you. So if you have to have the last word, have at it!
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Audio crackling is a massive issue that even a $500 laptop in this era simply should not have. Apple for years produced excellent professional laptops without crackling speakers.
My 2018 13 inch Pro has the audio pop/crackle problem too, and it has totally impacted on my experience both consuming and producing content on it. I would have probably bought the 16 by now if this wasn't a known issue. I went ahead with my 13 knowing about the crackling issue and paid the price.
Where's the benefit in downplaying issues that people are experiencing first hand?
My 2018 13 inch Pro has the audio pop/crackle problem too, and it has totally impacted on my experience both consuming and producing content on it. I would have probably bought the 16 by now if this wasn't a known issue. I went ahead with my 13 knowing about the crackling issue and paid the price.
Where's the benefit in downplaying issues that people are experiencing first hand?
I have the exact same thoughts. I have no idea why certain people want to “cover” for Apple on issues like these. Maybe they are stockholders? Making excuses for them does nothing but weaken the company for us all. If there were more people holding them accountable and less running interference, we would all be so much better off.
That was random. Why quote something if you're not going to even try to respond to it? To answer the question, I persist because some people are capable of learning; you never know which ones.
What Apple "should" do sounds like a moral question. I'm explaining the likely reasons for what they actually do; the moral defects of capitalism are a larger topic.
A straw man is a useful thing when you can't respond to what's actually said. Again, it's a serious problem for a few. Again, if it were a serious problem for enough, it would be a higher priority.
What Apple "should" do sounds like a moral question. I'm explaining the likely reasons for what they actually do; the moral defects of capitalism are a larger topic.
No one is downplaying its seriousness for you and a few others.
Making sense of what Apple does when someone says they can't understand it, instead of acting like it's a malign black box, isn't quite the same as making excuses. It's an interesting theory that handwringing untethered from reality makes Apple better than recognizing reality does. I doubt that.
These people have existed on online forums for decades. They perceive an aura of pragmatic authority when the majority of us just cringe at it.
If he likes to embarrass himself who are we to try to stop him?!
Again,we are here ,to maybe help Apple to understand this is a major issue that we all don't want to live with...Apple also said that butterfly keys are falling “to few people” but after years they finally made another one
Again,we are here ,to maybe help Apple to understand this is a major issue that we all don't want to live with...Apple also said that butterfly keys are falling “to few people” but after years they finally made another one
My apologies to anyone here for feeding him. I am stopping now.
I apologize as well. From now on he will be talking to himself as far as I’m concerned.