Yes, its clear...when they broke ios or macos updates, after 1-2 days they fix it, no matter how complicated was or not... Its clear here is a hardware issue (and they dont want another butterfly keyboard fiasco) or they dont care.You can make an educated guess that if it takes them months or years to fix it they are either incompetent or it’s a hardware issue.
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i was with them in 2018 with around 22 SN ( a lot of them , from their "in house" macs)Everybody, please call up Apple support to make them take it seriously!
So , you can do that, but at this point, i guess its hardware and they dont want to acknowledge it if they are not sued like they were with the butterfly issue. Sadly the keyboard was a bigger issues for users around the world than this..so a lot of people ignore it and live with it