Average Company
It seems that I'm the only person who owns a mac who doesn't think Apple are great and simply rates them as an average company. <...>
Just bought an Imac, at the time, top of the line - after checking out the mini to see what the buzz was about.
4 months later, the Western Digital hard drive went out. I noticed the normal things, slowdowns, slow reboots, general system instability...
I do a LOT of work on this box, so I made a concierge appt for three days later. Instability radically increased though, so I called Apple Tech support, applied for an exception for the price of the support call, was granted it immediately. The tech quickly determined what I thought, hard drive failure, but we partitioned and started a restore to see. Yup, bogus hd.
Through the apple support web site, I rescheduled the concierge appt to the very next day. Took the system in, the tech hooked my Imac up, booted of the diagnostic server, and confirmed for the HD was bad.
In less than 24 hours, I got a call to pick it up. I brought it back, hooked it up to my time machine disk, and about two hours later, had a perfectly performing Imac with all of my apps, data, email, etc right where I left off.
Moreover, in the intervening time, I simply hooked up my mini ( on which I have replicated my Line of Business processes ) and kept right on working.
My cost = 0 ( regular 1 year warranty ). My lost time = 0, because I'm old, have been burned before when leveraging technology, and have the sense to have a backup box.
My Point? EVERY computer can and will fail. It's how you plan for that eventuality that makes the difference. Between time machine and good warranty service and some common sense process replication, this is a good product with good support for me so far. And in the meantime, Leopard on a 3.06 Imac is an undeniably good user experience.
I know some out there have had varying experience with Apple, not saying you're all full of baloney, just adding my .02.
Last, I'd switch to another platform in a skinny minute if the products or service don't meet or exceed my expectations. I ain't married to this platform. I use what works for my business processes. Yup. I said the B-Word in conjunction with an Apple. Parallels in one screen to run mission critical Windows apps, and the main Mac screen handles everything else from images, videos, to connecting to the SBS server via Remote Desktop to tweak, etc.