Funny how that old salesman trick with free sweets still works
They taste
so much better when they're free!
Can't go wrong with Haribo. I've been a member of the forum since 2005 and ordered from them most years. They are great.
I hadn't ever ordered from them before until November. I got some of my PC parts from them without any issues. Solid next day delivery service from DPD - plus free Haribo!
I did have an issue with my 27UD88 dispatch/delivery, though. I ordered it intentionally on a Friday morning for Saturday delivery (paid DPD Saturday), however, I never got an update from DPD and the tracking link basically said 'waiting for item to be handed to DPD'. I left it, and assumed it was a glitch and would update by the morning. I woke up in the morning to a text and email from DPD saying something like, 'OcUK didn't handed us your item, so it will not be delivered today'.
Pretty pee'd off and after a self-inflicted 5 hours sleep, I phoned up at 9am. I was on the phone for no longer than 15 minutes before I had a free replacement order made for me with FREE next day Sunday delivery
and a refund for my original shipping. So I paid £0.00 shipping fees for my monitor.
Again, no update emails from DPD for most of the day so I phoned back later to check the same thing wasn't about to happen, and I chanced on getting through to the same guy. Without my asking, he
literally went downstairs to look in the back of the DPD van to make sure my order was on it and called me back to tell me he'd physically seen it. Sure enough, an hour or so later I got my email and my item was delivered Sunday morning.
So, although I did have an issue with my order, the incredibly good customer service I received won back every ounce of trust I'd lost in this relatively minor hiccup. It was so endearing to find that this kind of customer care
does still exist. Think his name was Nathan. Good chap.