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anthony13

macrumors 65816
Jul 1, 2012
1,055
1,201
I’m entirely befuddled as to why those of us who are stuck on a firmware update that Apple themselves took down are left with it? Can’t Apple atleast push the old one back to us? This is insanity. They’re literally one of the biggest companies in the world and they aren’t aware of this?
 

Ralfi

macrumors 601
Dec 22, 2016
4,373
3,101
Australia
Watching a live stream on YouTube earlier on the AirPods Pro, I thought a firmware update happened whilst they were in my ears! The reason I thought this was because the audio suddenly changed to sound significantly fuller with more bass.

When scrolling back in the video to before the change occurred, the sound remained the same (fuller, with more bass), so it wasn‘t the video recording which altered the sound. Very strange.
 

Bazooka-joe

macrumors 603
Mar 12, 2012
5,347
3,743
Swindon, England
just read.
I'm currently download the beta update (13.3.1 public beta 2) on my 2nd iPhone for testing both 2b588 and 2c54.

It sounds pretty weird but i'll gove it a chance.

After the beta install i will pair again both the APP and test what happens.
Another try i'll make will be let them both conneceted to see if something get the update (thinking about the 2b588).

I'll keep you posted!

UPDATE

13.3.1 beta 2 + with 2c54 no changes at all
Thanks. So the guy on Reddit is a clown
 

gwhizkids

macrumors G5
Jun 21, 2013
13,311
21,491
I’m entirely befuddled as to why those of us who are stuck on a firmware update that Apple themselves took down are left with it? Can’t Apple atleast push the old one back to us? This is insanity. They’re literally one of the biggest companies in the world and they aren’t aware of this?

I’m sure they are well aware of this. They certainly are after the various articles this week. They are never going to revert your software.

Be patient, I would expect a fix soon.
 

supergt

macrumors 6502a
Feb 22, 2019
652
1,600
I’m sure they are well aware of this. They certainly are after the various articles this week. They are never going to revert your software.

Be patient, I would expect a fix soon.

I don’t believe for a second that Apple didn’t reduce the ANC intentionally with the mid November firmware update. I do think they miscalculated that it would go largely unnoticed and that the story would “die”. This is a credit to the many determined folks that kept pushing the story culminating with widespread media coverage this week.

I do believe Apple has to improve the ANC with the next firmware release. It’ll be scrutinized like no AirPod firmware update in the history of the product.
 
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gwhizkids

macrumors G5
Jun 21, 2013
13,311
21,491
I don’t believe for a second that Apple didn’t reduce the ANC intentionally with the mid November firmware update. I do think they miscalculated that it would go largely unnoticed and that the story would “die”. This is a credit to the many determined folks that kept pushing the story culminating with widespread media coverage this week.

I do believe Apple has to improve the ANC with the next firmware release. It’ll be scrutinized like no AirPod firmware update in the history of the product.

What no one outside of Apple knows, however, is why they may have done this. There may have been a very good reason for it ( user equilibrium issues, other health related issues, etc...). Or it may been in error. I’d shy away from conspiracy theories or”Apple sucks”- type theories until I knew more.
 
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supergt

macrumors 6502a
Feb 22, 2019
652
1,600
What no one outside of Apple knows, however, is why they may have done this. There may have been a very good reason for it ( user equilibrium issues, other health related issues, etc...). Or it may been in error. I’d shy away from conspiracy theories or”Apple sucks”- type theories until I knew more.

I couldn’t agree more. But they have brought this on themselves by not making any kind of statement or more specifically release notes available with their firmware revisions. Furthermore, the fact users can’t decline these updates is anti consumer behavior.

I now have a very different product than the one I purchased and the lack of transparency is what leads to your “Apple sucks” theories.
 

BiscottiGelato

macrumors 6502
Mar 11, 2011
323
166
Before 2C54 I noticed that sometimes there can be a hiss with my right APP bud when NC is on. Switching NC off gets rid of it, but it comes back when NC is on again. It's less noticeable if music is playing but noticeable when pure NC with nothing playing. Putting it backing the case and reconnecting sometimes gets rid of it. But it comes back after a while. I was almost going to go to the Apple Store for this.

I don't notice this anymore with 2C54. But obvious noticed that NC have been significantly weakened. Not sure if 2C54 is in attempt to fix the hissing problem without a massive HW recall, which instead got NC to be crap...
 

japanime

macrumors 68030
Feb 27, 2006
2,916
4,846
Japan
What no one outside of Apple knows, however, is why they may have done this.
You're absolutely correct. However, we can still speculate ;)

Mainstream publications and prominent YouTubers typically review products within the first week or two of their release, then move on to the next new, shiny thing. Very few ever update their reviews of "old" products. So, potential APP buyers looking for reviews now will find those initial reviews and figure that's the product they'll be getting out of the box.

My theory is that Apple reduced the efficacy of ANC in response to complaints that the stronger ANC was causing headaches or making users queasy. That's bad press that won't go away unless it's fixed. And since the APP had already won rave reviews in the technology press about how great the ANC was, it became easier for Apple to tweak ANC after the fact.

Fortunately, some high-profile publications (Forbes, Macworld) and websites (RTINGS, Engadget, The Verge, Reddit, and Macrumors) have brought the ANC issue to light. It will be difficult for Apple not to address this, either "silently" with a firmware update that gives us great ANC again, or with a public statement that explains why they won't or can't.

There's another possible outcome, though, that concerns me, which is Apple might claim ANC under 2B588 is the same it was at launch, and that will be the level of ANC moving forward. Unfortunately, the RTINGS assertion that ANC under 2B588 was virtually unchanged from the launch firmware has given those who tell us that we're just "imagining things" some ammunition.
 
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zmon

macrumors regular
Oct 10, 2013
174
144
Louisiana
So my understanding is 2C54 is currently the latest firmware for both the 2's and the Pro's? I've had my 2's for about 3 days now and mine still seem to be on 2A364, even after doing the suggestions around the web of leaving the case open while plugged in and near my phone, or listening to something for about 30 seconds, putting them in the case, charging for 30 minutes, and still no dice. Seems a bit unfortunate Apple didn't add a way to do a software update like the rest of their devices.
 

supergt

macrumors 6502a
Feb 22, 2019
652
1,600
There's another possible outcome, though, that concerns me, which is Apple might claim ANC under 2B588 is the same it was at launch, and that will be the level of ANC moving forward. Unfortunately, the RTINGS assertion that ANC under 2B588 was virtually unchanged from the launch firmware has given those who tell us that we're just "imagining things" some ammunition.

This is factually inaccurate (though facts seem to matter less this day in age). APP launched with firmware version 2B574. Immediately thereafter there was an update to 2B584. It was one of these two firmware versions that garnered the rave ANC reviews. There’s no way they can say 88 was the launch firmware.
 

Ralfi

macrumors 601
Dec 22, 2016
4,373
3,101
Australia
So my understanding is 2C54 is currently the latest firmware for both the 2's and the Pro's?
I thought they had differing firmware versions.

Anyway, 2C54 isn't being rolled out any longer for reasons speculated in this & other threads, so don't wait for it.
 

j0nblayz

macrumors 6502
Jul 21, 2007
282
120
Just had a interesting chat with Apple support. Was chatting regarding getting my pods replaced due to few issues, and agent confirmed 2C54 has been pulled by Apple. However she mentioned I should have a newer firmware on my AirPods pro by the time I get the pods and she wasn’t sure the version of the newest firmware yet.

fingers crossed that Apple releases the firmware early next :)
 

rdy0329

macrumors 6502a
Mar 20, 2012
574
238
Just had a interesting chat with Apple support. Was chatting regarding getting my pods replaced due to few issues, and agent confirmed 2C54 has been pulled by Apple. However she mentioned I should have a newer firmware on my AirPods pro by the time I get the pods and she wasn’t sure the version of the newest firmware yet.

fingers crossed that Apple releases the firmware early next :)

If that's the case, production lines are now using the latest firmware on new Pros at their factories? I hope they push it out to existing users. I can hear airplane noise (faint) on 2C54 as opposed to completely silent on older/launch firmware.
 

Jutah

macrumors 65816
Mar 30, 2012
1,000
424
Just had a interesting chat with Apple support. Was chatting regarding getting my pods replaced due to few issues, and agent confirmed 2C54 has been pulled by Apple. However she mentioned I should have a newer firmware on my AirPods pro by the time I get the pods and she wasn’t sure the version of the newest firmware yet.

fingers crossed that Apple releases the firmware early next :)

I don’t want to ruin your hopes but he/she was probably referring to 2b588.

min the majority of cases the call center agent have no clue when it comes to go deeper into the discussion, as the firmware update.

And they should be not allowed what is coming out in terms of firmware, new feature and so on. Anyway, let us know ?
 

Bazooka-joe

macrumors 603
Mar 12, 2012
5,347
3,743
Swindon, England
I don’t want to ruin your hopes but he/she was probably referring to 2b588.

min the majority of cases the call center agent have no clue when it comes to go deeper into the discussion, as the firmware update.

And they should be not allowed what is coming out in terms of firmware, new feature and so on. Anyway, let us know ?
Yeah I think she is referring to 2b588 as that is the latest. All we can do is waut and hope for another firmware revision soon
 
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japanime

macrumors 68030
Feb 27, 2006
2,916
4,846
Japan
This is factually inaccurate (though facts seem to matter less this day in age). APP launched with firmware version 2B574. Immediately thereafter there was an update to 2B584. It was one of these two firmware versions that garnered the rave ANC reviews. There’s no way they can say 88 was the launch firmware.
Sorry for the confusion. I didn't mean to assert that 2B588 was the firmware with which the APPs originally shipped. Rather, I just meant that I'm concerned that Apple will claim that the ANC on 2B588 is no different than the ANC was on the earlier 2B574 and 2B548 firmware, and use that as an excuse to maintain the weaker ANC on whatever firmware comes next.
 
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Jutah

macrumors 65816
Mar 30, 2012
1,000
424
Just tried 2 different demo model at the AS. ONe with 2b588, the second with 2c54.

No difference at all in ANC, decent in both. And with "decent" i mean...decent :)

I can clearly hear the snap of my fingers.

Curious: with the 2c54 i failed every test in one hear. With the different unit i own and i tried in the past i've never failed one.
 
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meteoreos

macrumors 6502
Nov 8, 2016
263
205
Midlands, UK
I don't own any other ANC headphones, so I'm not sure if Sony or Bose allows this, but is adding an option for controlling the ANC level viable?
 

Duncan68

macrumors 6502a
Sep 22, 2018
508
381
I don't own any other ANC headphones, so I'm not sure if Sony or Bose allows this, but is adding an option for controlling the ANC level viable?

Yes, it's possible. But it's against Apple's philosophy to allow users that much choice.
 

Ralfi

macrumors 601
Dec 22, 2016
4,373
3,101
Australia
Just tried 2 different demo model at the AS. ONe with 2b588, the second with 2c54.

No difference at all in ANC, decent in both. And with "decent" i mean...decent :)

I can clearly hear the snap of my fingers.

Curious: with the 2c54 i failed every test in one hear. With the different unit i own and i tried in the past i've never failed one.
What are you saying here - that NC in both the models you tried had good NC?

It’s confusing because you then say you can clearly hear the snap of your fingers...
 

DesertSilver

macrumors 6502a
Aug 18, 2011
557
142
Portland, OR
Yes, with good NC, you shouldn't be able to hear the snap of your fingers

I don't have any ANC devices to compare the APP to, but is this really true? I thought the technicalities of ANC is to drown out background (constant) noise by playing an opposite/anti-noise to what the mic picks up. If it was to cancel the noise of a snapping finger, that would mean the speaker would have to play the exact opposite noise at the exact instance the finger is snapped. How would that happen?

I just did a quick search and found something that states "With current top-of-the-line noise cancelling headphones, you can expect between 15 and 25 dB noise reduction from 500 to 2000 Hz, which is substantial but not nearly enough to eliminate speech." So if speech is difficult to cancel out, not sure how ANC could cancel other non-constant noise.

Source: https://noisyworld.org/noise-cancelling-headphones-voices/
 
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