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christian.terra

macrumors 6502a
Sep 30, 2014
984
812
Just finished speaking with Apple Support. Unfortunately, it seems like they are going with the line that this issue only involves 2C544, and not 2B588. I really fear that Apple is going to insist that the ANC quality of 2B588 is normal.
I don't think they will stick with 2b588 ANC due to all the bad press the APP has been getting. Also, if they really were okay with 2b588, they would have already allowed 2c544 users to revert back or sent out a new update by now. I think they are working on a fix that will hopefully come soon. today is one month since 2c544 released.
 

morsecp

macrumors regular
Nov 13, 2010
144
22
Vermont, USA
Since they pulled firmware rev 2C54 you should be safe. The rtings.com original review on 2B588 was positive, even though we don't have a review on the original 2B584.

The original review was based on 2B584. They updated the review twice since then. The 2B588 did not cause a significant change in ANC performance; 2C54 did.

Update 01/10/2020: After updating to Firmware 2C54, we retested the headphones and our results showed a fairly significant drop in isolation performance, primarily in the bass-range. This means that with ANC turned on, these headphones won't do nearly as good a job blocking out the low engine rumbles of planes or buses as they did before this update. This review reflects these changes.

Update 12/04/2019: After receiving multiple reports of the ANC being worse than before after the 2B588 firmware update, we retested the Apple AirPods Pro's noise isolation performance and didn't get noticeable test result differences. Apple might have tweaked the ANC, but not enough to noticeably impact the overall performance.

The noise isolation of these headphones is impressive. They do a good job isolating the low rumble of bus or plane engines, making them good for commuting. Their mid-range performance is also great, making them excellent for blocking out ambient chatter. Their weakest isolation performance is in the treble range, though this is the least important for most situations and they still do a decent job.
Apple AirPods Pro Truly Wireless: Test Results

The drastic change in ANC came in 2C54. This implies that those saying 2B588 has poorer ANC than 2B584 are incorrect.
 

supergt

macrumors 6502a
Feb 22, 2019
652
1,600
The original review was based on 2B584. They updated the review twice since then. The 2B588 did not cause a significant change in ANC performance; 2C54 did.


Apple AirPods Pro Truly Wireless: Test Results

The drastic change in ANC came in 2C54. This implies that those saying 2B588 has poorer ANC than 2B584 are incorrect.

I believe this to be incorrect. I know 2C54 is getting all the bad press but I can tell you I first noticed the reduced ANC with 2B588 and that is when the Apple support forum started on the issue. I have tried both versions side by side and the ANC is exactly the same.
 

Jutah

macrumors 65816
Mar 30, 2012
1,000
424
The original review was based on 2B584. They updated the review twice since then. The 2B588 did not cause a significant change in ANC performance; 2C54 did.


Apple AirPods Pro Truly Wireless: Test Results

The drastic change in ANC came in 2C54. This implies that those saying 2B588 has poorer ANC than 2B584 are incorrect.

uncorrect.

how can you explain all the guys here - included me - that haveboth 588 and 54 and noticed no differences in ANC.

Moreover: why do you think the never ending thread on Apple Forums started when 2B588 has been released?Look here

Stop all those misleading information ✋
 

xxBlack

macrumors 6502a
Jan 7, 2020
649
944
On Christmas I tried my brothers app with the old firmware and I was blown away by the AC. Family was talking, music etc and all nearly gone. Then I got mine with the 88 firmware and it was good but not great
 

morsecp

macrumors regular
Nov 13, 2010
144
22
Vermont, USA
uncorrect.

how can you explain all the guys here - included me - that haveboth 588 and 54 and noticed no differences in ANC.

Moreover: why do you think the never ending thread on Apple Forums started when 2B588 has been released?Look here

Stop all those misleading information ✋
I'm merely pointing you to the website that everyone is using as evidence the noise cancelation changed between the versions of the firmware. It clearly states there was no change between 2B584 and 2B588. It does say that 2C54 is much worse than 2B584 (and 2B588). This is a site that many on this thread are using to validate their claims. The site uses equipment (not ears) to measure actual performance.
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I believe this to be incorrect. I know 2C54 is getting all the bad press but I can tell you I first noticed the reduced ANC with 2B588 and that is when the Apple support forum started on the issue. I have tried both versions side by side and the ANC is exactly the same.
Perhaps, but the website that is being used to support claims of ANC reduction in 2C54 is clearly stating that 2B588 did not affect ANC. If the website is incorrect then their tests should all be reconsidered as valid evidence of ANC degradation.
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uncorrect.

how can you explain all the guys here - included me - that haveboth 588 and 54 and noticed no differences in ANC.

Moreover: why do you think the never ending thread on Apple Forums started when 2B588 has been released?Look here

Stop all those misleading information ✋
Once again I'll point out the pertinent information since you seemed to have missed it:
Update 12/04/2019: After receiving multiple reports of the ANC being worse than before after the 2B588 firmware update, we retested the Apple AirPods Pro's noise isolation performance and didn't get noticeable test result differences. Apple might have tweaked the ANC, but not enough to noticeably impact the overall performance.

You're the one misleading people since what you are broadcasting is personal here say while the above ling points to methodic testing.
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On Christmas I tried my brothers app with the old firmware and I was blown away by the AC. Family was talking, music etc and all nearly gone. Then I got mine with the 88 firmware and it was good but not great
According to the website responsible for the testing results 2B588 did not significantly reduce the ANC. 2C54 did.
 
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Jutah

macrumors 65816
Mar 30, 2012
1,000
424
I'm merely pointing you to the website that everyone is using as evidence the noise cancelation changed between the versions of the firmware. It clearly states there was no change between 2B584 and 2B588. It does say that 2C54 is much worse than 2B584 (and 2B588). This is a site that many on this thread are using to validate their claims. The site uses equipment (not ears) to measure actual performance.
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Perhaps, but the website that is being used to support claims of ANC reduction in 2C54 is clearly stating that 2B588 did not affect ANC. If the website is incorrect then their tests should all be reconsidered as valid evidence of ANC degradation.
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Once again I'll point out the pertinent information since you seemed to have missed it:


You're the one misleading people since what you are broadcasting is personal here say while the above ling points to methodic testing.
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According to the website responsible for the testing results 2B588 did not significantly reduce the ANC. 2C54 did.

ok just a question: so why the 20k views and 1.8k confirmation thread has been started EXACTLY when the author upgrade to 2B588?

If you give More credit to a single website that dummy-test the ANC rather than nearly 2k real users.... go forth ?
 
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morsecp

macrumors regular
Nov 13, 2010
144
22
Vermont, USA
ok just a question: so why the 20k views and 1.8k confirmation thread has been started EXACTLY when the author upgrade to 2B588?

If you give More credit to a single website that dummy-test the ANC rather than nearly 2k real users.... go forth ?
I do give more credit to lab using audio testing equipment than I do to the subjective years of thousands of people. Empirical evidence trumps subjective opinions. After all, we're not talking about the sound signature and subjective characteristics of the headphones. We are talking about sound isolation that can be easily measured with equipment. This is not a case of a person having a better ear than a machine because it has an opinion. This is purely physics.

I'm not saying that I am going to trust any testing 100% but I certainly have to give a website that explains and backs up its claims with valid test data over people who think something sounds different than it used to. In addition, there is nothing that promises the ANC won't naturally degrade overtime with use. This would be an unfortunate engineering issue but nevertheless people who have been using their AirPods for many weeks and now have degraded performance can't be sure it is it entirely due to firmware without reverting back to the previous version of the firmware and testing again using audio equipment.

It's possible, that reverting back to an older version of the firmware (assuming you could) would not fix the ANC problem because the AirPods have "worn out" some. Perhaps there's an engineering flaw that has causes a degradation in the AirPods ANC over time
 

gwhizkids

macrumors G5
Jun 21, 2013
13,311
21,491
I do give more credit to lab using audio testing equipment than I do to the subjective years of thousands of people. Empirical evidence trumps subjective opinions. After all, we're not talking about the sound signature and subjective characteristics of the headphones. We are talking about sound isolation that can be easily measured with equipment. This is not a case of a person having a better ear than a machine because it has an opinion. This is purely physics.

I'm not saying that I am going to trust any testing 100% but I certainly have to give a website that explains and backs up its claims with valid test data over people who think something sounds different than it used to. In addition, there is nothing that promises the ANC won't naturally degrade overtime with use. This would be an unfortunate engineering issue but nevertheless people who have been using their AirPods for many weeks and now have degraded performance can't be sure it is it entirely due to firmware without reverting back to the previous version of the firmware and testing again using audio equipment.

It's possible, that reverting back to an older version of the firmware (assuming you could) would not fix the ANC problem because the AirPods have "worn out" some. Perhaps there's an engineering flaw that has causes a degradation in the AirPods ANC over time

I agree with everything you say, but I certainly hope these are not products that “wear out” after 2 months of use (and I doubt they are).
 

supergt

macrumors 6502a
Feb 22, 2019
652
1,600
Me too. Me too. IMO, the issues are likely firmware related and will be remedied over the next few months.

Months? It had better be weeks imo. Those of us fighting this battle have been adamant for a good while now that there was a legitimate issue in mid November (to the scorn of many). Finally the story has real legs. I don’t particularly care that RTINGS only said there’s a problem with the pulled firmware. Now there’s going to be real scrutiny of not only the revised firmware update to come but the very process by which Apple forces upgrades on our devices.

I understand your data driven approach. But there’s a broader issue here of anti-consumer behavior that we’ve seen before. I hope this leads to better airpods and more transparency in the future.
 
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purpleparrotuk

macrumors 65816
Jun 26, 2010
1,059
306
I do give more credit to lab using audio testing equipment than I do to the subjective years of thousands of people. Empirical evidence trumps subjective opinions. After all, we're not talking about the sound signature and subjective characteristics of the headphones. We are talking about sound isolation that can be easily measured with equipment. This is not a case of a person having a better ear than a machine because it has an opinion. This is purely physics.

I'm not saying that I am going to trust any testing 100% but I certainly have to give a website that explains and backs up its claims with valid test data over people who think something sounds different than it used to. In addition, there is nothing that promises the ANC won't naturally degrade overtime with use. This would be an unfortunate engineering issue but nevertheless people who have been using their AirPods for many weeks and now have degraded performance can't be sure it is it entirely due to firmware without reverting back to the previous version of the firmware and testing again using audio equipment.

It's possible, that reverting back to an older version of the firmware (assuming you could) would not fix the ANC problem because the AirPods have "worn out" some. Perhaps there's an engineering flaw that has causes a degradation in the AirPods ANC over time

I’m sorry but this worn out thing is ridiculous. The earbuds have only been out since November. How can they be worn out? I have only had mine a few days and I can tell the noise control is not right. Mine are not worn out.
 
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morsecp

macrumors regular
Nov 13, 2010
144
22
Vermont, USA
I’m sorry but this worn out thing is ridiculous. The earbuds have only been out since November. How can they be worn out? I have only had mine a few days and I can tell the noise control is not right. Mine are not worn out.
I'm not saying that's what's happening. I'm just saying we don't really know what's going on and to speculate that it's purely firmware based on hearsay is ridiculous in my opinion. There are websites that have tests using audio equipment. Use those as your evidence for any type of change in the noise canceling. Don't rely on forum posts by people who are using their ears.
 

j0nblayz

macrumors 6502
Jul 21, 2007
282
120
ANC has worsen for me on the new firmware for sure. Prior to the update when I was at the gym, it would block out the gym stereo music fully, now I can hear the bass coming through which is very annoying. However areas with lower background noise such as when I am home, ANC works as usual like the previous firmware.

Also another annoying issue, when I’m using transparency mode and there is a quick loud noise, like my kids scream, the sound comes through my earphone distorted. Another annoying bug.

Lastly I’ve noticed on the new firmware, whenever I put in my earphones in my ear, I hear a quick distortion noise in my right AirPods.

hopefully it’s a software issue and not hardware as supplies are very limited in Canada for warranty exchanges.
 
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John dosh

macrumors 6502
Oct 22, 2019
264
189
Not sure if I should send my pros in? They are now sounding like some cheap £5 headphones. Sound before was booming and loud NC was really good now they are the total opposite sound is lower even on full maximum and NC has taken a massive hit. Not what it used to be and connective problems all over the place. One pod will work one won’t etc etc. Do I have a right to send them to Apple or not? I would like to know. Far from impressed at this price point I have gone back to my beats x as the pros are all over the place at the moment. Also forget to mention I get fuzzy noises in one airpod also totally unacceptable.
 

j0nblayz

macrumors 6502
Jul 21, 2007
282
120
Not sure if I should send my pros in? They are now sounding like some cheap £5 headphones. Sound before was booming and loud NC was really good now they are the total opposite sound is lower even on full maximum and NC has taken a massive hit. Not what it used to be and connective problems all over the place. One pod will work one won’t etc etc. Do I have a right to send them to Apple or not? I would like to know. Far from impressed at this price point I have gone back to my beats x as the pros are all over the place at the moment. Also forget to mention I get fuzzy noises in one airpod also totally unacceptable.

i also have connectivity issues too. in personally gonna wait a bit before exchanging to give Apple some time to fix all the issues.
 

Bazooka-joe

macrumors 603
Mar 12, 2012
5,347
3,743
Swindon, England
So someone on Reddit claims that when they upgraded their phone to iOS beta 13.1.1, the noise cancelling went back to the same standard that 2B584 priduced. Can anyone confirm this before I call the guy on Reddit a clown
 
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mxrider88

macrumors 6502a
Mar 8, 2019
812
1,009
Sydney, AU
So someone on Reddit claims that when they upgraded their phone to iOS beta 13.1.1, the noise cancelling went back to the same standard that 2B584 priduced. Can anyone confirm this before I call the guy on Reddit a clown

maybe the new iOS update also updates the airpods firmware? That would be a good news, I’m sick tired of this bugs coming with every software or firmware update..
 
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Jutah

macrumors 65816
Mar 30, 2012
1,000
424
So someone on Reddit claims that when they upgraded their phone to iOS beta 13.1.1, the noise cancelling went back to the same standard that 2B584 priduced. Can anyone confirm this before I call the guy on Reddit a clown

just read.
I'm currently download the beta update (13.3.1 public beta 2) on my 2nd iPhone for testing both 2b588 and 2c54.

It sounds pretty weird but i'll gove it a chance.

After the beta install i will pair again both the APP and test what happens.
Another try i'll make will be let them both conneceted to see if something get the update (thinking about the 2b588).

I'll keep you posted!

UPDATE

13.3.1 beta 2 + with 2c54 no changes at all
 
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Jutah

macrumors 65816
Mar 30, 2012
1,000
424
just read.
I'm currently download the beta update (13.3.1 public beta 2) on my 2nd iPhone for testing both 2b588 and 2c54.

UPDATE

13.3.1 beta 2 + with 2c54 no changes at all

UPDATE 2

13.3.1 beta 2 + with 2b588, again, no changes at all

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That's too bad. But thanks for checking it for all of us.

Could you post a link to the Reddit thread?

you’re welcome.

here the Reddit post
 
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