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Apple At-Home Advisor... (Part 2)

I just received this:

Thanks for your recent application for a position at Apple. We’d like to know more about your work experience and skills; however, your profile is incomplete.

I've seen it before on here. I didn't submit a resume and I'm wondering if that's why I received it.
 
lnovoselsbm said:
Has anyone gone from working at a contract company that does apple to working directly for

I just started a position with a contract company that works with apple but then apple offered me the chat job with I would love and pays a lot more. I'm wondering if there is any conflict of interest with that.

Any experience?
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According to this thread a lot of people have transitioned from the staffing companies to Apple; however, it concerns me that you said you just started. I used to be affiliated with a nonprofit that helped the unemployed get and keep jobs. A work history that shows that you spent less than one year with each job is rather toxic. If you have an extensive history and this is the first time you've left a job in under a year, then it may not look so bad; however, if there were others I would seriously consider turning that down as it would hurt you in the long run. Now obviously, seasonal work (like summer jobs while you were in high school) don't count. We're talking grown people, real world work.
 
semiquaver said:
Breathe Amy breathe.

One of my strategies in any interview is to pretend that it's my job to make the interviewer feel comfortable, and that it's a two-way conversation and you're interviewing each other. Be prepared with a question or two about the job for the end of the session. I was effusive about saying good morning, how are you, how excited I am about the job, how nice to meet you, and at the end how much I enjoyed talking with him and learning more about the job.
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Thank you! You're so helpful :D I'm lighting scented candles and staying hydrated and going over all the questions again. The interview's in about 20 minutes.


semiquaver said:
I hope this isn't a dumb question, but is the team manager who did the third interview the manager on whose team you'll be? I hope this is true.

Also for anyone who's completed training, if you're comfortable responding, were there any surprises about your post-training schedule and were the hours within the start and end times for the shift you were hired for?

Thanks
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To answer your question in bold, according to my friend who is currently an AHA, there are different managers. The one you'll have after training is called your sustaining manager.
 
semiquaver said:
Yeah, log onto your online profile and look for any required fields not yet complete, and also upload a resume.
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Everything else looks to be complete with the exception of my resume. I haven't updated it since I thought it was fine to do without but I'll get it together this afternoon. Edit: Actually, under language skills I didn't select English. This is me headdesking right now.
 
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semiquaver said:
I should have mentioned this, but I got the same type email after applying with a resume and after the first initial call. It's as though some additional fields were enabled that weren't there originally. Once I completed those new fields, it was marked as complete.

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I submitted it last night and am in process. They asked for a phone number of one place that I had already given them, but sigh ... I gave it to them again.
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I forgot to add English as my language skills. D'oh.
 
semiquaver said:
Okay so no resume needed then. That's good for others to know.
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I mean, I know I need to get one together anyway, but since their profile section is pretty elaborate I figured I'd be fine. I didn't select English as my language skill because it said:

It is assumed that you’re fluent in the language of the current job opening(s) for which you’re submitting your resume. You can indicate additional language skills as well.​

But I can see how NOT selecting anything makes it incomplete. Whew.
 
semiquaver said:
I should have mentioned this, but I got the same type email after applying with a resume and after the first initial call. It's as though some additional fields were enabled that weren't there originally. Once I completed those new fields, it was marked as complete.

----------



I submitted it last night and am in process. They asked for a phone number of one place that I had already given them, but sigh ... I gave it to them again.
Click to expand...

I submitted mine day before yesterday and still in progress. I did have to send them additional documents on my current employer which they accepted. I called to follow up and it's 80% finished. I'm just ready for the final go ahead!
 
Whew so I just finished my third interview and surprisingly there weren't a lot of technical questions that I was asked. There were more like "What would you do if.." or "What was a time when..." kind of questions but I answered them all to the best of my ability.

Then we did two roleplaying scenarios. One is where someone just purchased an iPhone and it was working fine in the store but when he got home, the phone isn't working at all. I first asked if there are any specific issues, like what do you see on the phone, etc. He said he couldn't answer phone calls, go on the Internet, or anything. So I directed him to make sure Airplane Mode wasn't on. When he made sure it wasn't, I asked him to reset the phone and that was the end of the scenario. In hindsight I probably should have asked if Mobile Data also happened to be off before asking for the reset.

The second one is where someone just purchased an iPad for their wife for their anniversary and set it all up but when he went to put it back in the box, it fell and the screen cracked. I said "Happy Anniversary" and that his wife would just love an iPad and that I'm sorry that this happened. I said unfortunately accidental falls aren't covered under warranty but there are several repair options that I can discuss with him, like sending the iPad in (and get it back in three days max ) or going to an authorized Apple service center (and get it back the same day).

I (boldly) asked if there were personally any comments/criticisms he could give me about ensuring my position and how I could do my job and he said there weren't any that he could personally give me but that I did do a good job connecting with the customer so that sounded super promising!

Now we just play the waiting game!
 
Update: I got the welcome call today!!!!!!!! Starting June 8!

I guess that uber quick background check was a good thing!
 
The Equipment

Does anyone know if the equipment that will be sent out can be used for personal things of it they are only for work related things? Also, how soon before we start will we receive the equipment?
 
I now have a pretty fantastic resume, if I do say so myself. Now, Apple, come and get me! :D

Happy for everyone receiving calls and interviews!
 
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