Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple At-Home Advisor... (Part 2)

D

dnewbie

macrumors member
May 21, 2015
33
6
Beachinbeauty said:
Hi everyone, I'm new here. I've been scouring this board for over two weeks, though. I applied to the iOS CHAT position back in March and forgot about it. Two weeks ago, I got a call from a person informing me they wanted to interview me. She performed a very brief interview and then told me I would have a second interview over webcam in a week. So, last week, I had my second interview. It did not go swimmingly, due to tech issues. The interviewer was a super pleasant individual, though. Much to my surprise, I received a call yesterday saying they wanted to move me to the last interview in the process!

Now, I've read every page in this thread. But, I'm still just incredibly anxious and freaking out about this thing. I want it soo badly!

I have a few questions for those who have done the interviews for the CHAT positions. There is an abundance of phone stuff here and, even though I thought I was prepared by taking notes (yes, I'm taking notes here!) and clinging to every word, nothing really in my interview had been mentioned here.

I want to know, about how long was your third interview with Apple?

Also, what should I expect as far as question topics? Any specific examples would be appreciated, but I do not expect anyone to hand me anything in a picnic basket. I am just so nervous and I am the type of person who performs best when I know what to expect. If you want to PM me for privacy purposes, that is perfectly fine. Thanks in advance!
Click to expand...

My 3rd took an hour. It was very relaxed. We role played on the chat more about technical questions but I still used empathy even though she told me I did not have to. She also asked about my previous experience and questions like "name a time when you had a angry customer and how did you handle getting their issue resolved" etc. She reminded me of the training and pay and all that and that was it. I asked her when I would know something and she said it could take up to 2 weeks but I heard back the next day. Don't worry or stress....You will do just fine. Just smile and be yourself!
 
B

Beachinbeauty

macrumors newbie
Jun 3, 2015
3
0
Thank you dnewbie!!! Were the tech questions at all similar to those that have been discussed here?

dnewbie said:
My 3rd took an hour. It was very relaxed. We role played on the chat more about technical questions but I still used empathy even though she told me I did not have to. She also asked about my previous experience and questions like "name a time when you had a angry customer and how did you handle getting their issue resolved" etc. She reminded me of the training and pay and all that and that was it. I asked her when I would know something and she said it could take up to 2 weeks but I heard back the next day. Don't worry or stress....You will do just fine. Just smile and be yourself!
Click to expand...
 
I

ifonlyitwas

macrumors member
May 16, 2015
35
2
Well, I have now applied to all of the current chat listings which is kind of sad, but hey. My availability changed a bit in terms of my start date so I'm hoping and praying and wishing...
 
K

kawehi8

macrumors member
May 22, 2015
30
6
So I just finished my second interview today. Went great, I really liked conversing with the interviewer and I got a third interview! I was told I'd get an email to schedule the last interview, but haven't seen anything for that yet. How long should you wait before emailing the interviewer back for that information?
 
D

Dallasraven

macrumors newbie
May 28, 2015
21
2
Did your first interview call come from a a Cupertino number or no caller ID? I missed a call just now from a No Caller ID number but no voicemail. I shouldn't worry I missed an apple call right?
 
K

kawehi8

macrumors member
May 22, 2015
30
6
Dallasraven said:
Did your first interview call come from a a Cupertino number or no caller ID? I missed a call just now from a No Caller ID number but no voicemail. I shouldn't worry I missed an apple call right?
Click to expand...

No, they'd leave a voicemail and an email if you miss their call. I missed my first call and they left a call back number and an email. It doesn't come from a No Caller ID number either.
 
D

Dallasraven

macrumors newbie
May 28, 2015
21
2
kawehi8 said:
No, they'd leave a voicemail and an email if you miss their call. I missed my first call and they left a call back number and an email. It doesn't come from a No Caller ID number either.
Click to expand...

Thanks. That makes me feel better. :) now hopefully they'll just call someday..
 
C

Curious89

macrumors newbie
Jun 3, 2015
1
0
Hi everyone! I just started my application with Apple and I'm very excited. Here's my question. Someone mentioned references a few pages back, but I didn't see where the application requests references. Does that come after the three interviews are competed? Perhaps with the background check? Good luck to everyone here!
 
P

penny1

macrumors newbie
May 19, 2015
19
1
dnewbie said:
My 3rd took an hour. It was very relaxed. We role played on the chat more about technical questions but I still used empathy even though she told me I did not have to. She also asked about my previous experience and questions like "name a time when you had a angry customer and how did you handle getting their issue resolved" etc. She reminded me of the training and pay and all that and that was it. I asked her when I would know something and she said it could take up to 2 weeks but I heard back the next day. Don't worry or stress....You will do just fine. Just smile and be yourself!
Click to expand...

great advice! I appreciate it

just wanted to ask, are the technical questions apple specific?

good luck everyone
:)
 
J

Jen Bonilla

macrumors newbie
Jun 4, 2015
2
0
Hey Guys,

So I applied for Apple numerous times and they finally called me back and I had my interview with my recruiter over the phone. Today I have my HireVue interview via WebCam and I'm nervous has anyone had a interview via HireVue? If I get hired I will be working for iTunes Chat Support any help would be greatly appreciated. My interview is at 2pm EST (1pm CST). :apple:
 
M

magusmccormick

macrumors member
Oct 8, 2014
48
7
kawehi8 said:
So I just finished my second interview today. Went great, I really liked conversing with the interviewer and I got a third interview! I was told I'd get an email to schedule the last interview, but haven't seen anything for that yet. How long should you wait before emailing the interviewer back for that information?
Click to expand...
Mine took almost 48 hours
 
A

Appledreams

macrumors newbie
May 19, 2015
13
8
Has anyone heard of being denied after a background check? Having it come back clean and they don't get hired. I need to make a decision today in regards to the training position I am currently in, for a way less desirable position. I got an offer call on Monday and submitted my hireright paperwork, they only asked for one thing so far. I'm sure my dates are pretty correct and I have a w-2 ready for every job. No criminal history. Just really nervous...
 
J

Jen Bonilla

macrumors newbie
Jun 4, 2015
2
0
maybethistime said:
Hi there! I did my first interview Monday for iTunes chat and will be having my second interview today about two hours after you. This will be my second time trying for Apple over the years, so I have interviewed through Hirevue before. Don't worry, usually the interviewers are very nice and the setup is simple. According to my first interviewer, iTunes chat is more customer service oriented, so just try to emphasize your customer service skills and willingness to learn. Good luck!
Click to expand...

Thanks for responding so quickly!!! So since were iTunes Chat Support is our interview Via Chat or Via Web Cam. Are they going to be asking me questions directly or are they going to act like a upset customer. For example:

"My Macbook fell while I was running to class and I need it for my finals is their anything you can do?"

or would they word it as "You have a customer who dropped their macbook and they need it for their finals what would you do?"
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom