Apple At-Home Advisor... (Part 2)

[adhancock79]

4/6 class

I am in the 4/6 class. If you have any questions, shoot me a message.
BTW, I will be supporting iOS. Apple sent me an iMac and iTouch.

 

[Somoteitbe]

I am in the 4/6 class. If you have any questions, shoot me a message.
BTW, I will be supporting iOS. Apple sent me an iMac and iTouch.

How do you know? You aren't suppose to open the box until 8:45am CST!!!

 

[1800AHA]

Just a heads up. If you think the interview process requires patience wait till training.

If you are someone that knows a lot about Apple devices, troubleshooting, etc then you are in for a long few weeks. Even after you take your first few calls and you run into one of those weird scenarios good luck getting an explanation. You'll be told that's too indepth, not enough time, gotta move on, etc etc.

The way I see it a monkey can follow steps 1-3 turn it off and on, check for this check for that. But it's those off the wall issues people really need to know what to do and you are SOL when it comes to that!!! Soooo be prepared!!!!

It's great working for Apple don't get me wrong. And I guess there is ****** you will disagree with at any job but don't think you are walking in the Pearly Gates when you turn that iMac on for the first time!!

 

[adhancock79]

How do you know? You aren't suppose to open the box until 8:45am CST!!!

I know because I was told what is in the box

aaannndddd they tell you that during your interviews.

 

[Runnernumber5]

I'm not sure what part I'll be supporting, iOS or whatnot. I don't recalling them saying. I'm fine regardless. Looking forward to it.

 

[1800AHA]

I'm not sure what part I'll be supporting, iOS or whatnot. I don't recalling them saying. I'm fine regardless. Looking forward to it.

A lot of people think iOS chat is easier because you aren't talking to people, can listen to music while working, etc. However, customer satisfaction surveys in chat are ALOT harder to get simply because it isn't as personable and what not. But if you are looking to shoot for management one day, or make a career out of this then learning and getting trained in all the queues would be wise. The more you know the more valuable you are as an employee and the more they have invested in you

 

[yellowdeer]

does kelly services save your facetime recordings so other colleagues can view them?

 

[apeter]

does kelly services save your facetime recordings so other colleagues can view them?

what facetime recordings? i went through kelly and there was nothing to do with facetime

 

[yellowdeer]

what facetime recordings? i went through kelly and there was nothing to do with facetime

when we get on video and introduce ourselves during orientation is that recorded and saved do other colleagues view it to see what we look like?

 

[apeter]

when we get on video and introduce ourselves during orientation is that recorded and saved do other colleagues view it to see what we look like?

Oh I don't think so or they would have told us. I had to do video intros twice so far and we also come up often when answering questions.

 

[redpants]

Just a completely idle question; what are the specs of the iMac and other tech you receive as part of this?

 

[1800AHA]

Just a completely idle question; what are the specs of the iMac and other tech you receive as part of this?

Not sure exactly what all you are wanting to know but I got a 21.5"" iMac with 2.9GHz processor and also a 27" iMac 3.4GHz. Both with 8GB memory and a 1TB HD. Tier 1 won't get both. They only get the 1 21.5" iMac.

Hope this answered whatever questions you may have had!!

 

[M4ttz]

Hey guys I just thought I'd let you know I just applied for the at home advisor position. I am 16 and I live in Australia, wish me luck!

 

[blastronaut]

I have my 3rd interview tomorrow and I feel oddly calm.. It's weird. I thought I'd be super nervous like I was for my 2nd interview. Maybe I drained myself of nerves but I guess we'll see how I feel an hour before the interview tomorrow. lol

Congrats to all who got offers!
I hope I get to say I'm one of those people soon!

 

[adhancock79]

Not sure exactly what all you are wanting to know but I got a 21.5"" iMac with 2.9GHz processor and also a 27" iMac 3.4GHz. Both with 8GB memory and a 1TB HD. Tier 1 won't get both. They only get the 1 21.5" iMac.

Hope this answered whatever questions you may have had!!

You lucky dog. I hope to be able to climb the ranks relatively quickly.

 

[apeter]

What headset is everyone using for calls? I was sent (from Kelly) a Plantronics Practica.. and the headset is awful. I can barely hear out of the ear piece and people say it's hard to hear me. I want to find something else that's relatively inexpensive.

 

[adhancock79]

What headset is everyone using for calls? I was sent (from Kelly) a Plantronics Practica.. and the headset is awful. I can barely hear out of the ear piece and people say it's hard to hear me. I want to find something else that's relatively inexpensive.

Jabra headset. I don't like it at all. I hope to be using my logitech g930 soon.

 

[jralger]

its official I'm in

just got my new hire packet in the mail today i start on may 4th looking forward to it it was such a long process but worth it

 

[Mistytcm]

I have my 3rd interview tomorrow and I feel oddly calm.. It's weird. I thought I'd be super nervous like I was for my 2nd interview. Maybe I drained myself of nerves but I guess we'll see how I feel an hour before the interview tomorrow. lol

Congrats to all who got offers!
I hope I get to say I'm one of those people soon!

Just had my third interview today for Chat. Not sure how I feel about the interview, she said I would hear either way in one to two weeks.

Good luck to you!

 

[LouAnn]

Thanks for your recent application for a position at Apple. We’d like to know more about your work experience and skills; however, your profile is incomplete.

Please visit http://www.apple.com/jobs/ and click My Profile at the top of the page. After you sign in, upload your resume and make sure the rest of your information is current and complete. You’ll hear from us if we think your qualifications are a potential match for the position.

You can update your resume at any time to ensure that we have your most current information on hand.

Regards,
Apple Worldwide Recruiting

Has anyone received an email like this before?

 

[M4ttz]

Thanks for your recent application for a position at Apple. We’d like to know more about your work experience and skills; however, your profile is incomplete.

Please visit http://www.apple.com/jobs/ and click My Profile at the top of the page. After you sign in, upload your resume and make sure the rest of your information is current and complete. You’ll hear from us if we think your qualifications are a potential match for the position.

You can update your resume at any time to ensure that we have your most current information on hand.

Regards,
Apple Worldwide Recruiting

Has anyone received an email like this before?

No I haven't but it can't be too bad.

How long is it taking everyone to get responses from the original application?

 

[blastronaut]

Just had my third interview today for Chat. Not sure how I feel about the interview, she said I would hear either way in one to two weeks.

Good luck to you!

We are in the same boat. That's exactly what I was told today. The interviewer was so hard to read..
And now for the waiting game...
I have my fingers crossed for us both!

 

[M4ttz]

We are in the same boat. That's exactly what I was told today. The interviewer was so hard to read..
And now for the waiting game...
I have my fingers crossed for us both!

Good luck for the both of you!

 

[Mistytcm]

Timeline

For those of you who have recently asked about the timeline, here are my dates up to this point:

2/2/15- Submitted Resume
3/24/15- Initial Phone Call
3/30/15- First Interview through HireVue (With Recruiter)
4/6/15- Second Interview through HireVue (With Team Manager)

I interviewed for the full time chat position with an expected state date in June.

Good luck to everyone else who is playing the waiting game as well!

 

[M4ttz]

For those of you who have recently asked about the timeline, here are my dates up to this point:

2/2/15- Submitted Resume
3/24/15- Initial Phone Call
3/30/15- First Interview through HireVue (With Recruiter)
4/6/15- Second Interview through HireVue (With Team Manager)

I interviewed for the full time chat position with an expected state date in June.

Good luck to everyone else who is playing the waiting game as well!

Thank you, if I answered that I couldn't work 38 hours per week in the questionnare will they disregard my application?