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Apple At-Home Advisor...

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AngryGerbil

AngryGerbil

macrumors 6502a
Aug 26, 2012
630
1
RazikenZero said:
CPU, iOS, and Chat all seem to fall under the branch of "At-Home Adviser". You're just placed into departments. What I can gather from prior posts is that the position isn't easy, requiring five chats at once and management of this position is stricter since Chat Logs are easier to skim through than Voice Call Logs.

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Training, in general, covers the tools you'll be using as well as the finer points and regulations of support in your department. I'm sure you'll touch on some iOS points. However this is all speculation, and probably the best response without searching for it, since all who join on with Apple are under NDA.

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For those interested, and since I'm bored waiting for BGC, I managed to dig up some photos via Twitter of someone who posted AHA stuff. Namely themselves and the iMac, which happens to be displaying adviser tools.

The photo of the headset is pretty easy to find, as is the iMac image, so I don't think I'll get too much flac for posting it, however I'll remove it as soon as someone says anything about it.

Image
Click to expand...

Not much there to see.. a group chat, someone's work schedule... nothing that would set off NDA alarms. What you'll be seeing most of the time while working is iLog, the call logging software(not seen in the picture).

I can't speak for iTunes chat but we just had someone transfer over to iOS chat support and they said that the max number of concurrent chats they do is 2. iTunes by far is the busiest support group so they may or may not have more than 2 chats going on at once.

All I'm gonna say is think carefully before jumping into iTunes support.
 
K

kitkat8

macrumors newbie
May 10, 2013
28
0
I was told Applecare so I taking that as no iTunes chat unless the move my date in class as of right now still june 10th. Maybe one day i'll get the BGC email lol:(
 
R

RazikenZero

macrumors member
May 7, 2013
75
0
AngryGerbil said:
Not much there to see.. a group chat, someone's work schedule... nothing that would set off NDA alarms. What you'll be seeing most of the time while working is iLog, the call logging software(not seen in the picture).

I can't speak for iTunes chat but we just had someone transfer over to iOS chat support and they said that the max number of concurrent chats they do is 2. iTunes by far is the busiest support group so they may or may not have more than 2 chats going on at once.

All I'm gonna say is think carefully before jumping into iTunes support.
Click to expand...

Thanks for the clarification on the photo, I'd been nervous to post it since I came across it due to the interview process and the NDA worries. If iTunes Support is anything like the Support Chat at my current place of employment, which its probably not, but it gets tedious and improving "call" stats is going to be a battle, so you'd have to start out really strong and keep it that way.
 
X

xancou

macrumors newbie
May 10, 2013
18
0
Still waiting

My background check has been going since last Thursday. Hireright sent me an e-mail on Friday asking me for W2's for a company that since has gone out of business. I didnt have them and it takes the IRS 60 days and almost $60 to get them back to you. I did let hireright know about all of this. Monday I called them and asked if there was anything I could do to help them speed up the process and the lady let me know everything has come back with the exception of the closed company, but she did see the note that the company is out of business. Yesterday they updated the website no longer asking for the W2's for said company, but still does not have my BGC completed. Anyone else having this issue right now? BTW I will be in the June 17th class.

UPDATE: Hireright says they have completed the BGC, and that apple has something to finish on it. If this is true does anyone know why it would say "In Progress" still on the hireright website?
 
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M

macman1964

macrumors member
Apr 10, 2013
56
0
Alabama
xancou said:
My background check has been going since last Thursday. Hireright sent me an e-mail on Friday asking me for W2's for a company that since has gone out of business. I didnt have them and it takes the IRS 60 days and almost $60 to get them back to you. I did let hireright know about all of this. Monday I called them and asked if there was anything I could do to help them speed up the process and the lady let me know everything has come back with the exception of the closed company, but she did see the note that the company is out of business. Yesterday they updated the website no longer asking for the W2's for said company, but still does not have my BGC completed. Anyone else having this issue right now? BTW I will be in the June 17th class.

UPDATE: Hireright says they have completed the BGC, and that apple has something to finish on it. If this is true does anyone know why it would say "In Progress" still on the hireright website?
Click to expand...

Same thing happened with mine. It said "In Progress" on the Hireright site but Hireright itself said it was completed. Nothing to worry about all as gone well so far at least for me. I don't think you will have an issue. I am just waiting on the paperwork schedule email now. Waiting is the name of the game here. Just take a deep breath and it will be all right.
 
R

rickiemac

macrumors newbie
May 15, 2013
1
0
2nd interview done!

Well I had my 2nd interview! Now I have to next week to hear yes or no... I had an answer for everything.... I honestly told them I'm tired of the PC, and going Apple because Apple has the good track record of no viruses, stability, etc...
I have Itunes, and quicktime, and the Iphone is on my wishlist to buy.... :p

So hopefully next week I'm in!! :D
 
1

10IC

macrumors newbie
Jan 27, 2013
10
0
Kelly to Apple?

Has anyone successfully made the switch from working for Kelly Connect to Apple?
 
W

wanting

macrumors newbie
May 15, 2013
19
0
waiting for my offer call

Linda86 said:
Same here still waiting!!! :( But do you guys know anyone who had their 3rd interview this week and got the BGC email???
Click to expand...


I had my 3rd interview last week Thursday and got the back ground email two hours later. My back ground also cleared that night and they send it to Apple. I have not gotten my offer call yet. So good luck everyone...

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skinnyMAC said:
Has anyone recieved the "Thanks for playing" email, and then reapplied? And then actually get hired? I'm just curious because I have done so. I was too nervous in my second interview and I bombed it. Now I know what I need to do, so I am hoping I can possibly make it all the way through this time.
Click to expand...

I was turned down last Sept. but i made it to the back down this time and waiting on a offer call. So reapply... Good luck:eek:
 
K

kitkat8

macrumors newbie
May 10, 2013
28
0
Has anybody had their 3rd interview late on a Friday evening? If so when did u get ur BGC email?
 
M

MsStarr1228

macrumors newbie
May 6, 2013
11
0
With iTunes chat you are required to handle 2 chats at once and that's the max. It's customer service with very little tech support.
 
M

msvee

macrumors newbie
May 15, 2013
2
0
I just got my Offer call and email. I will be in the June 10th training class. So excited. I got hired through Kelly. Only had one Interview.
 
U

un1b4ll

macrumors newbie
May 15, 2013
1
0
RazikenZero said:
CPU, iOS, and Chat all seem to fall under the branch of "At-Home Adviser". You're just placed into departments. What I can gather from prior posts is that the position isn't easy, requiring five chats at once and management of this position is stricter since Chat Logs are easier to skim through than Voice Call Logs.

----------



Training, in general, covers the tools you'll be using as well as the finer points and regulations of support in your department. I'm sure you'll touch on some iOS points. However this is all speculation, and probably the best response without searching for it, since all who join on with Apple are under NDA.

-----------

For those interested, and since I'm bored waiting for BGC, I managed to dig up some photos via Twitter of someone who posted AHA stuff. Namely themselves and the iMac, which happens to be displaying adviser tools.

The photo of the headset is pretty easy to find, as is the iMac image, so I don't think I'll get too much flac for posting it, however I'll remove it as soon as someone says anything about it.

Image
Click to expand...

Posting this is extremely imprudent. Ask yourself these questions- are these public tools? Is it your job to make them public?
 
R

RazikenZero

macrumors member
May 7, 2013
75
0
un1b4ll said:
Posting this is extremely imprudent. Ask yourself these questions- are these public tools? Is it your job to make them public?
Click to expand...

Imprudent? Nah, if you look closely, I wrote that I've actually been sitting on these for a while, and its accessible by the public. The one who you may want to direct your commentary at would be the one who posted such photos for the public to find in the first place, maybe?
 
H

hickman928

macrumors newbie
May 6, 2013
6
0
msvee said:
I just got my Offer call and email. I will be in the June 10th training class. So excited. I got hired through Kelly. Only had one Interview.
Click to expand...

When did you do your i9 paperwork? I did mine Friday.. Just wondering how long it takes after that to hear something
 
R

RazikenZero

macrumors member
May 7, 2013
75
0
superman4385 said:
BGC completed today! Now I'm just waiting on the email or call from a recruiter if I got the job!
Click to expand...

Jealous. Still waiting on one county.

Edit: Talked to HireRight after this post, BGC Complete 5/15. 7 Days (5 Business Days).

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This information was sent to my recruiter at the same time, so its at about 2PM PST. Looking at the BGC Report now, and wow, I'm surprised at the lack of information in here. Last three employers (I listed 6) were verified, every City/County I've Worked/Lived in had Court records pulled, and FBI/Offenders list. All clean, mind you. I thought they'd be combing through my life like a fine toothed comb and the time my mother grounded me for mouthing off would be listed in the report. Minds Make Monsters, I guess. Offer Email/Call is my last step I believe, unless speeding tickets result in "Thanks for Playing!".
 
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Photography

Photography

macrumors 65816
Apr 10, 2007
1,063
36
coolosxapps said:
Yes, June 10th is iOS training, and June 17th is CPU training. I'm scheduled to be in the June 10th iOS training class too, and my BGC was completed yesterday. I'm now waiting for the Apple offer call.

However, I've seen several posts on here from people who were originally in the June 10th iOS class moved to the June 17th CPU class, so I was wondering about that as well.
Click to expand...

I received my offer call today! :) I was moved to the June 17th CPU class.
 
D

dankly

macrumors newbie
Aug 17, 2011
17
0
Radelaide
I just applied for one of these at home adviser positions here in Australia.

Had a lady call me to arrange for a phone interview next Wednesday.

Ive read the first few pages of this thread but if anyone has any advice for the phone interview that would be great.

Cheers
 
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